Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautif... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hi... Se mer
Företaget har svarat
Relieved I placed an order on 1st October, the website states tailoring time 12-15 days, my order is still saying processing so it has not yet been shipped. I reached out but no answer, even though i... Se mer
Företaget har svarat
I bought theses gorgeous pale lemon satin shoes for a wedding. I’m not disappointed, beautifully made and embellished with crystals. Exactly as described. Excellent quality and delivered promptly. Fri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Kontaktuppgifter
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- www.jjshouse.co.uk
4,0
Bra
846 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impressive and beautiful
Very easy to order. I was immensely impressed with the quality of my dress, it is well made and fits perfectly. It is beautiful, I bought it for a wedding in Sicily, I really can’t wait to wear it now.
8 maj 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
J’ai eu un beug informatique au…
J’ai eu un beug informatique au paiement qui finalement est passé et à été débité mais entre temps j’avais pris la carte de mon conjoint et bien j’ai deux robes à 169 euros 😰 j’ai voulu annulé une mais en faite ça a tout annulé . Quand vais être remboursé de mes 338 euros . Je n’arrête pas d’écrire les réponses rare sont en plus obsolète. Je reprends mon commentaire: Et bien oui du nouveau . Robe remboursée, belle réactivité de jjs j’attends ma robe pour le 25 mai . Donc site fiable pour moi et réactif !
6 maj 2024
Omdöme utan inbjudan
Svar från JJ's House
Merci d'avoir fourni vos commentaires.
Je reconnais que vous avez déjà contacté notre équipe de traitement des commandes par e-mail. En règle générale, nous nous efforçons de répondre dans les 24 heures. Votre patience en attendant leur réponse est appréciée.
Soyez assuré qu'après confirmation des paiements en double, un remboursement sera rapidement traité selon votre mode de paiement d'origine.
Merci pour votre coopération et votre compréhension.
Lovely products.
I have bought from this company before and I will buy again in the future. Great products. I have always been happy with everything I have bought from JJHouse. Your products make me feel special. Thank you.
7 maj 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to learn that you had a wonderful experience with our services. Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your event shop.
Største fup firma
Største fup firma.
Jeg skal til flere bryllupper i år, og har forelsket mig i flere kjoler på siden.
Jeg havde derfor valgt at bestille 10 stofprøver hjem, for at se/mærke stoffet inden de endelige valg.
Jeg bestilte 13. April, og har stadig intet modtaget. Linket med track and trace kan ikke benyttes. Nu har jeg skrevet med kundeservice, som beklager og derfor vil sende en ny ordre afsted, hvilket jo er super dejligt, men det samme gentager sig. Ingen pakke er kommet, og linket virker heller ikke.
Det kan da ikke tage så lang tid at få sendt stofprøver afsted? Og hvordan kan de alle forsvinde i posten, som de heller ikke fortæller mig, hvem der leverer?
Nu tør man da slet ikke bestille noget derfra.
13 april 2024
Omdöme utan inbjudan
Svar från JJ's House
Tak, fordi du gjorde os opmærksom på denne sag.
Vi beklager dybt forsinkelsen i leveringen af de farveprøver, du har bestilt, og anerkender den frustration, dette kan have forårsaget.
Som tidligere nævnt kan leveringsprocessen for farveprøver være udfordrende at spore nøjagtigt. Vi er dog fortsat forpligtet til at løse dette problem til din tilfredshed. Vi er parate til enten at sende din ordre igen med det samme eller give en refusion, hvis du foretrækker det.
Fortsæt venligst med at kontakte vores kundeserviceteam for at bestemme den bedste fremgangsmåde for dig. Din tilfredshed er vores prioritet, og vi er dedikerede til at sikre en hurtig og tilfredsstillende løsning.
Tak for din forståelse og tålmodighed i denne sag.
Svar från JJ's House
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to learn that you had a wonderful experience with our services. Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your dress shop.
Beautiful dress and great service.
Beautiful dress and great service.
I will highly recommend
25 april 2024
Svar från JJ's House
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
Excellent
I first found JJ's House on Facebook and went straight to Trust Pilot reviews. I found their website easy to use and ordered a custom size dress. The delivery was as described and my dress arrived after three weeks of ordering. I am delighted with the quality of the dress and it fits perfectly. The colour is exactly as in the photos of the dress and it is great value for money. I will be ordering again for my next special occasion. The custom size option is fantastic and great value at €23 extra.
I would not hesitate to recommend this website to any one looking for that special occasion wear. Very satisfied indeed.
22 april 2024
Svar från JJ's House
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Excellent!!!
I was very happy with my first order so I made another one in a very short time.Good quality, recommended.
19 april 2024
Svar från JJ's House
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Communion dress
The dress was perfect fit and quality . Definitely will buy more because I'm very impressed.
12 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
AMAZING
I got my prom dress from here and it's beautiful. I got the size 6 (smallest size) and I was a bit nervous because I don't fit exactly with the measurements because I'm quite short but I didn't want to get the custom one, but with heels the dress fits absolutely perfectly and I love it so much. The material is really nice and amazing quality, at the back of my dress is a really long train with a bit of lace and it's GORGEOUS, so is the lace detailing on the corset <33
1 mars 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Brutta esperienza
Buongiorno ho ordinato un vestito da voi ma mai arrivato, viaggi per il nord Italia. Come faccio a riprogrammare una seconda consegna con voi? Il numero del traking è 5P34C32217073
Chiamato più volte poste italiane ma tentativo fallito.
Ho già pagato il vestito
Chiedo aiuto
15 april 2024
Omdöme utan inbjudan
Svar från JJ's House
Gentile Cliente,
Ti preghiamo di comprendere che la prima consegna non è riuscita a causa della mancata localizzazione del destinatario. Ti consigliamo di contattare direttamente la posta per organizzare la seconda consegna se hai bisogno di modificare alcune informazioni, il che è più comodo e veloce. Siamo spiacenti di vedere che hai già lasciato una recensione negativa qui mentre parlavi con il nostro servizio post-vendita. Rimani in contatto con il nostro team se hai bisogno di ulteriore aiuto.
Grazie per il tuo tempo.
Beautiful dress with quick delivery
Beautiful dress, quick delivery, cannot fault the dress or service xx
8 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Delivery its a bit slow,but the quality…
Delivery its a bit slow,but the quality is very good,very pretty dresses
9 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Highly recommend
Fantastic service, ordered, dispatched and delivery so quick.
Sizing is perfect
Highly recommend
8 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Super fast delivery and lovely dress
Super fast delivery and lovely dress
Awesome dress can’t wait to wear it for my wedding
Looks beautiful
8 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The quality of the dress was fab
The quality of the dress was fab, the colour just like the picture and the fit was quite accurate...
7 april 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
timely arrival but missing a few things
Got the dress on time. Lovely dress however was missing hook and eyes at the back and also the waist band was not sewn on properly so had to mend both of these issues myself.
1 april 2024
Svar från JJ's House
Thank you for your feedback! Please contact our customer service team timely when there is anything wrong with your order.
Thanks for your time.
The refund prices and return process is…
The refund prices and return process is awful…. 10 percent restocking fee and charged for return and shipment.. I would be very wary if this. Also make it as difficult as possible to return items..
1 april 2024
Omdöme utan inbjudan
Svar från JJ's House
Thanks for your review here. Unfortunately, we failed to identify your order information.
Contacting our customer service team timely is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.jjshouse.com/help-center#contactUs
Never hesitate to reach out.
Svar från JJ's House
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Notifica di Spedizione per l'Ordine 8811657354 su JJ's House di Spedizione per l'Ordine…
Notifica di Spedizione per l'Ordine 8811657354 su JJ's House
Buongiorno, arrivato il pacco ma non sono contenta perché il bolero non risulta come nelle foto !!! Sono state cucite male le maniche sulle spalle !!! Hanno la pieghe e quindi stanno male !!! Questo bolero non ha il valore per pagarlo 36 euro !!!! Avevo aspettato tanto ma sono molto delusa e non comprerei più niente !!!!
22 februari 2024
Omdöme utan inbjudan
Svar från JJ's House
Grazie per la tua recensione
Saremo lieti di risolvere il tuo problema se potessi contattare direttamente il nostro team post-vendita tempestivamente.
Sarebbe molto apprezzata la tua comprensione riguardo alla necessità di fornire immagini per facilitare la conferma del problema segnalato e per garantire la fornitura di soluzioni soddisfacenti.
Potresti gentilmente inviare le foto al più presto possibile?
Siamo in attesa della tua risposta.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.