Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautif... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hi... Se mer
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Relieved I placed an order on 1st October, the website states tailoring time 12-15 days, my order is still saying processing so it has not yet been shipped. I reached out but no answer, even though i... Se mer
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I bought theses gorgeous pale lemon satin shoes for a wedding. I’m not disappointed, beautifully made and embellished with crystals. Exactly as described. Excellent quality and delivered promptly. Fri... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Kontaktuppgifter
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- www.jjshouse.co.uk
4,0
Bra
846 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased shoes for my wedding
Purchased shoes for my wedding. Beautiful quality and very comfortable and delivery was quick.
10 september 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Purchased a dress for my sons wedding…
Purchased a dress for my sons wedding in October the size chart was accurate thankfully and dress arrived early and was a perfect fit.
Quality was excellent, I'm very relieved as it's quite stressful ordering something for a special occasion and there is always a possibility that it would not fit me.
Excellent service received and I will definitely purchase from them again. I would recommend to all my friends.
13 september 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Dress is lovely
Dress is lovely - perfect for the bridesmaid and very good value. Delivery was prompt and communications were all clear.
9 september 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Ordering was simple
Ordering was simple. Sizing guidance brilliant. Product was beautiful
8 augusti 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Ordered and paid for 2 dresses on their…
Ordered and paid for 2 dresses on their "try on" service and paid in full for another item,- The courier has clearly lost my order ( shipped in 2 parts ) which isnt JJ fault however I am not getting any response from JJ customer service , nor a refund issued
9 juli 2024
Omdöme utan inbjudan
Svar från JJ's House
Thanks for your review here.
8397188070_1 is in normal transit and will reach you soon.
We noticed that 8397188070_2 has not been updated for a while and we are now checking with the courier. Your email was replied to on July 10th already. Rest assured, we will absolutely take responsibility if the items are confirmed lost. Our team will get back to you very soon.
Thanks for your time.
Great purchase.
Speedy delivery, very pleased with purchase. Very good quality and cant wait to wear it for my daughter's wedding. Would definitely use JJ's House again.
5 juli 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Dress ordered was perfect
Dress ordered was perfect. Good quality material. Sizing correct. Well packed and delivery time as predicted. Thank you.
28 juni 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
It arrived on time
It arrived on time, packed well so that the delicate items were in pristine condition, looked better than on website, will buy again from JJ
1 juli 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
postage ans returns
Nice dresses but the postage and returns cost is outrageous.£18 postage and then £24 to return !
22 juni 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you for taking the time to leave us a review.
Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services.
Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.
Great company to deal with and superb…
Great company to deal with and superb dresses which fit perfectly and are so comfortable. Highly recommend
17 juni 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Please be aware of refund policy !!!
Update on my refunds: After communicating with customer service, they agreed to refund 90% of the item's value and the full shipping fee. However, I still lost £17 for cancelling a standard-size dress order without personalisation. If you’re used to free returns and ordering multiple items to choose from, this company isn't for you. They charge the full shipping fee plus 10% of the item's value as a restocking fee. Essentially, you'll pay at least £20 just for placing an order, even if you're not satisfied with the dresses. In my case, I didn't even see my order as I cancelled the order due to it not being able to meet delivery timeline on time.
1 juni 2024
Omdöme utan inbjudan
Svar från JJ's House
We acknowledge your recent request to cancel your order for the dress you placed with us. As per our records, your order was confirmed on 2024-06-01 at 22:57:14, and your cancellation request was received on 2024-06-08 at 04:57:39. It has been a week.
It's important to note that our tailoring process, even for standard sized dresses typically spans a timeframe of 12-15 days, as clearly outlined on our website at the time of your purchase. Given the timing of your cancellation request, it falls beyond the stipulated timeframe outlined in our cancellation policy.
In accordance with our policy, which states, "Orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost," we regret to inform you that your order is not eligible for a full refund.
We appreciate your understanding and adherence to our policies.
I should give 0 stars
I should give 0 stars. The refund is incorrect, I have paid £304.99, and refund will be 254£ ??? How come if dresses cost £118, £168, plus shipping £17, and protection £1.99. First time, and last time. Think before you buy something you can't check please.
15 juni 2024
Omdöme utan inbjudan
Svar från JJ's House
Thank you for taking the time to provide your feedback.
The breakdown of the refund was shown when you applied the return online. Regarding the restocking fee, our dedication to environmental sustainability drives us to produce made-to-order items. In order to sustain competitive pricing while upholding this commitment, restocking fees are implemented. For a thorough understanding of our return policy, we encourage you to review the detailed information available here: https://www.jjshouse.com/help/returns-refund?country=GB¤cy=GBP
For customers looking for reassurance regarding sizing and color choices, our Try-Before-Buy service provides a convenient solution. To learn more about this service, please visit
https://www.jjshouse.com/all/try-on-dress?country=GB¤cy=GBP
We sincerely value your input, and your feedback regarding our restocking fee policy will be carefully considered as we continuously strive to enhance the overall shopping experience for our customers. Thanks for your time.
Good service no problems arrived on time
13 juni 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Worried
Recently ordered 3 dresses. I've had no email or an or anything. Reached out yet no word
My wedding is 29th June 😰😰😰😰😰😰
2 juni 2024
Omdöme utan inbjudan
Svar från JJ's House
Thanks for your review here. Unfortunately, we failed to identify your order information.
Contacting our customer service team timely is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.jjshouse.com/help-center#contactUs
Never hesitate to reach out.
Amazing on line experience
Amazing on line experience. Bought many items, earrings also came with extra backings which I thought was brilliant.. Dress was in perfect condition. Havnt paid any custom charges yet 😁.
Highly recommend. Week and half delivery wait to Ireland. Delighted.. A must!!!
28 maj 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Great site.
Easy site to use, sizes are faithful to guide, easy delivery and the entire process was straightforward and satisfactory. Great value for money.
7 maj 2024
Svar från JJ's House
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
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