Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautif... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Angeblich fertigt das Unternehmen Kleider auf Maßanfertigung. Maße wurden den Vorgaben nach zur Verfügung gestellt. Leider wurde das Kleid verschnitten. Insgesamt zu kurz, dazu noch vorn länger als hi... Se mer
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Relieved I placed an order on 1st October, the website states tailoring time 12-15 days, my order is still saying processing so it has not yet been shipped. I reached out but no answer, even though i... Se mer
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I bought theses gorgeous pale lemon satin shoes for a wedding. I’m not disappointed, beautifully made and embellished with crystals. Exactly as described. Excellent quality and delivered promptly. Fri... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Kontaktuppgifter
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- www.jjshouse.co.uk
4,0
Bra
846 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
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Highly Recommend!
this is the second time I’ve ordered a mother of the groom dress from this company. I got so many compliments at the wedding. Very positive shopping experience and never had to leave my house.!
19 mars 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Beautiful Dress/Perfect Fit
I ordered a dress for my granddaughter's wedding and had them custom fit it. It came out perfect!
8 april 2026
Svar från JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Dress came out perfectly!
Dress came out perfectly!! Looked beautiful for my senior pictures. 🤍🫶🏼
31 mars 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Recently purchased a dress from this…
Recently purchased a dress from this site and have had it delivered, the dress is beautiful, and I understand the want to keep delivery prices down but when spending the best part of £200 on a dress i would have expected the dress to be packaged and sent with a bit more finesse. Instead it turnt up like something id ordered from temu. Vacuum packed into a tiny box.
4 april 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about the package and we have reported it to our related department.
Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Svar från JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Brilliant service to try before you…
Brilliant service to try before you buy. Very efficient and easy returns. Great to try in the comfort of your own home.
26 mars 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Fantastic experience with JJ House
Fantastic experience with JJ House! Very pleased all round!
30 mars 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Poor quality of dress, terrible packaging and shipping. Dress looks like a rag
29/3 It is now 5 days since I received the dress and I have emailed them daily for advice on how to return the dress as the app and website are not allowing me to submit the request as they instruct. I am STILL waiting to hear back. They replied the next day after my initial complaint but have been strangely silent since then.
Edit: The creases have not dropped out and the dress appearance is poor. the company has offered to accept a return and refund but I am still waiting for the information on how to do this as the link provided doesn't work. I have emailed them twice now for advice. I am hoping that postage and packaging will be paid as it was this that caused the issue in the first place. I would appreciate an email to resolve this situation asap.
My daughter's prom dress arrived yesterday after a long wait. It was packed in a tiny box, scrunched up in a bag. As a result the dress creased beyond a wearable condition and will require it to be professionally pressed before she can even try it on.
The dress including p&p cost almost £200 and she was so excited to receive it. This quickly became disappointment once it arrived. The dress looks like a rag, the material is thin and cheap and the quality is low.
For the price I would expect it to be delivered in a protective garment bag and on a hanger.
I have emailed them back expressing my disappointment and sent photos. I am requesting a refund and am awaiting their response.
I hope they acknowledge how the packaging has ruined the dress and compensate me sufficiently as the dress is not fit for purpose.
This company is selling cheap dresses at inflated prices and I would not recommend them. Very poor.
23 mars 2026
Omdöme utan inbjudan
Svar från JJ's House
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very high good quality
Very high good quality, nice deilvery service, custom sized exactly to what we wanted, beautiufl dress!!!
19 mars 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Great only praise
Easy ordering, I ordered the made to measure. Great watching the bridesmaid dress in its journey from china on the app. The dress was really pretty for an 11 year old bridesmaid. I couldn’t find a fault at all.
Only praise for an extremely reasonably priced pretty dress.
18 mars 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Unbelievable costumer service .It is…
Unbelievable costumer service .It is very difficult to connect with them.Absolutely shocking.
16 mars 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Mother of the groom stunning dress
I order a dress on the sale and was very apprehensive aa not ordered before. The ordering was easy and I was kept updated throughout. The dress quality, colour and tailored is exceptional. Came well packaged. True to size. Will definitely be buying all my special occasions dresses from here.
12 mars 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Le délai d’envoi est à mon sens…
Le délai d’envoi est à mon sens complètement fou ! J’ai effectué ma commande le 15/02, la commande a été envoyé le 05/03, nous sommes le 14/03 et je n’ai toujours rien reçu! Plus jamais je ne retente l’expérience !
14 mars 2026
Omdöme utan inbjudan
Svar från JJ's House
Merci pour votre courriel.
Nous avons vérifié que votre commande a bien été livrée le 19 mars.
N'hésitez pas à contacter notre service client si vous rencontrez le moindre problème avec votre commande ou nos services.
Merci encore pour votre temps et votre compréhension.
My friend bought six bridesmaid dresses…
My friend bought six bridesmaid dresses from here, well in advance of her wedding in August (it's now Feb). She didn't open them straight away as she didn't need to, and trusted that they'd be in perfect condition as they are supposed to be new. After 20 days she opened them and found that every single dress was snagged. The company are refusing to do anything about this, despite the fact that they have sent her FAULTY items, because she didn't realise this within the 14 day return period. Absolute con artists, avoid like the plague!!
21 februari 2026
Omdöme utan inbjudan
Svar från JJ's House
Dear customer,
Hope you have a nice day. We received your complaint about your friend's order. But we noticed that the order number you provided is placed in January 2026. We do believe that your friend has read our return policy before she/he placed the order, which is requested before our customers pay for the orders. Here is the link to our policy for your reference: https://www.jjshouse.com/en/help/returns-refund
We suggest that your friend contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Thank you for your understanding in advance.
Items arrived with visible snags in the…
Items arrived with visible snags in the material. When I contacted customer service within 30 days of delivery to request a refund or replacement, I was told their 14-day returns policy applied. Under the Consumer Rights Act 2015, faulty goods are covered for 30 days from receipt. Disappointing response and not what I expected when reporting a clear fault.
21 februari 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Try on at home - great service!
I have spent so much time looking for Bridesmaid Dresses for my 8 bridesmaids, I quickly realised going into a shop and fitting all 8 who are aged from 10-49 wasn't long to happen.
I wanted matching colour & material, but wanted them to chose a style they felt beautiful in.
I researched a few online options, and ended up getting try on at home sample dresses from JJs house and another.
I had a few questions which I emailed to JJs house, they answered quickly which I appreciated
I placed 4 different try on at home orders because I wanted my bridesmaids to be able to try on different styles they liked in their sizing.
We measured and the sizing was fairly true to size, we had to go bigger for the bridesmaids with larger breasts - up a couple of sizes.
The dresses arrived fairly quickly,
Good quality
Easy to ship back!
I have now placed an order for the actual dresses they've chosen and should have them within 4 weeks.
I would really recommend this service
21 februari 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
DO NOT ORDER FROM THIS WEBSITE!!!!
DO NOT ORDER FROM THIS WEBSITE. Despite having read reviews about the lack of transparency and customers not getting a full refund from this place, I decided to give the place a chance for my wedding. The location showed it is coming from China, while the name JJ's house "London" clearly does not suggest that. I still waited for it to come as the ETA was before my function. Now my wedding has now passed and it says it is still in China. My wedding was affected by this as it 1. did not arrive on time so I had to wear something very last minute 2. I tried to initiate the refund process and now they say I am getting significantly less refund for something that I haven't received (It still says it is in China and my wedding has now passed!)
There is no contact number for the place, and they take long to reply to emails, which was not helpful as I was told to wait patiently?? Why would I need it now that the event has passed and the delay in shipping is not my problem as a customer?
I wish I could give this place a 0 star, should have listened to the reviews. :((((((
18 februari 2026
Omdöme utan inbjudan
Svar från JJ's House
Thank you for your email.
We are sorry to hear that you have not received your order, also sorry for the waiting time but the parcel is still in transit now, which is why we are unable to cancel your order. We checked that our customer service has replied to you via email. We also noticed that you have applied a return for your order and please be assured that we will solve the issue properly once you receive the order.
Thank you for your understanding in advance.
Poor quality and not as described on webdite
Ordered a dress and hat on 2 Feb. Arrived today and hat shoved in a box far too small so it’s damaged. Dress cost £170 and is cheap polyester not the satin described on website.Shop elsewhere and save your money!
Update:I have provided my order number and am led to believe that I need to pay postage for returning damaged items- disappointing!
2 februari 2026
Omdöme utan inbjudan
Svar från JJ's House
Dear customer,
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
We thank you for your understanding in this matter.
Easy to order, great service.
Easy to order, kept informed throughout. Great customer service. Speedy delivery.
9 februari 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Easy to order
Easy to order pictures are true to actual product's
Kept up to date with my delivery
Excellent quality
Would highly recommend
6 februari 2026
Svar från JJ's House
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
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