Jimmy Choo Omdömen 

If I could put 0 , I would!
I bought Saeda shoes and the first day I wore them, one of the tear drops was lost!
Ever since and up to now (3 months after) I ve been contacting their customer service. After waiting two months because they didn’t have that component, they finally sent it to me and to my surprise it was the WRONG part!! After apologizing and waiting for one more month, they sent me AGAIN the SAME WRONG component!! They never read the emails I sent, they never checked the photos I sent! So so so disappointed!!! At Zara I would have had a better customer service than this!!!!

Dire and Dreadful customer service.
Put me in a never ending loop hole of false promises and repetitive emails. The actual product I now believe to be cheaply made with poor quality ingredients. And they charge a fortune for it. My advice is to buy elsewhere and avoid.

Shame on you, Jimmy Choo.

I bought shoes back in June from Jimmy Choo’s online store. I returned the shoes within days, and until today almost nearing September, the shoes are still stuck in customs and I have not been refunded. Jimmy Choo’s customer service has been passive, slow to respond and not providing any solutions. They do not even follow up or at the very least ring the customer to clarify what went wrong and how they deal with it.

Shoes from Jimmy Choo’s are not exactly cheap, and I continue to chase the status of my order and even directly liaise with DHL, but I am not getting anywhere.

For a global luxury brand, I am beyond disappointed, and I am writing this to warn potential customers. Please DO NOT ORDER from their online store. You will unlikely get your money back if you ever decide to return the product.

I love this brand of bags! They are very stylish and will perfectly complement any look.

Their customer service does not even deserve a one star. Received a damaged shoes and the correspondence on the email took forever to reply. No service recovery. Returned the shoes and still waiting for my money back 10 days they said for inspection of a damaged shoes they have sent! Awful experience. Bring your business somewhere else, they simply do not care about their customers. Asos has a far more better customer service than them. For a luxury price they simply do not know how to handle customers. Resulting to product dissonance.

Absoluter Scheissladen.
Habe meiner Verlobten Schuhe für 950 Euro geschenkt. Zuhause anprobiert und ordentlich zurück geschickt. Auf diverse Nachfragen nach Erstattung des Preises kam nie eine Nachricht. Stattdessen kam ein Paket ohne Ankündigung mit wahrscheinlich diesen Schuhen. Heute hieß es, mann könne die Reklamation nicht anerkennen- weil die Schuhe getragen wurden.
Anprobieren ohne Bodenkontakt- das neue JC - Wunder !! Ich werde sie verklagen !

Worst service never got my refund and I had returned both items

I have purchased a cardholder from Jimmy Choo for $375 AUD. But the quality of the product is honestly worse than a $10 product. First of all the product itself it’s just a piece of cloth sewing together and the sewing quality is like a primary school student homework, it doesn’t aligned to left and right and it all winked up ugly when I closed the button. What is interesting is also that they have sent me an invoice for $83 Euro with a product I’ve purchased for $375 AUD. I’m hoping that they can explain to me as to what additional cost for an $83 euro product in to be shipped to Australia for $375. I have then gone on the online chat service and they have wasted me an hour to chat with 4 different consultants repeating the same conversation and told me to repeat all the issues again on email. Seriously? If online chat is not the place to offer help why not just informed your customer to sent and email form the beginning. For an international luxury designer brand, I would expect the products and services are up to the standard of its price, but I don’t even think Jimmy Choo is even up to the minimum standard with its product and services.

Bonjour madame Celine et Isabelle.
Madame Aurore, madame Anais sur un autre site j’ai retrouvé les mêmes commentaires minables et injuste sous différents noms.
Je suis très surprise parce que je viens de lire me concernant.
J’ai travaillé pour Jimmy Choo durant 11ans et demi avec les clientes fabuleux qui ont été satisfaits de mes services et que je fidélise depuis mon arrivé à l’entreprise.
Je n’ai pas été licencié car les informations ont été vérifiés,
d’autant plus que j’ai déjà quitté la compagnie de mon propre grès avec le regret de mes collaborateurs qui font de leur mieux pour vous servir chaque jour, à la date où vous avez mentionné des fausses avis avec les plaintes sur moi que recherchez vous?Essayez de me porter préjudice à ma vie professionnelle? Et souhaite que je sois licencié?
Si qqn de mal honnête comme vous venait à vous accuser comme ce que vous faite, que feriez vous?
Lui souhaiter le malheur comme ce que vous faites?
Quelle point de vente avez vous acheté vos articles avec moi svp ainsi que la date et l’heure car les caméras sont enregistrées et comment avez vous eu mon nom car nous n’avons pas de badge nominatif?
Je pourrais porter plainte contre vous pour fausses informations et diffamation également.
Accusé qqn avec une si mauvaise intention est vraiment votre valeur?
D’autres se plaigne de vente de parfum, malheureusement je n’ai pas venu de parfum depuis très longtemps.
Chaque plainte clientes ont été vérifiées auprès de la compagnie en temps réel.
Malheureusement pour vous soit c’était au Gallery Fayette dont je n’ai jamais travailler.
Soit à la boutique lors mon jour de repos ou parfois au jour férié (pour votre information la boutique est fermée) ou lorsque je n’étais pas présente pour déplacement professionnel ou lorsque la boutique était fermée.
Merci de votre compréhension.
Bien à vous.
Naiyana Kameraniya.

This company sent me a damaged jimmy choo perfume the spray didn’t work so they asked me to send them a video so I sent it showing that it was not spraying and they kept denying they received my email so I asked geniuses the representative to send me a email and I will reply with the video all now they claim they haven’t received it then the representative went on to say they wouldn’t give a refund for an item that was faulty I’d like to know what kind of business do they run Smh basically stealing your money this was very unprofessional I wouldn’t advise anyone to order anything from them there horrible and unprofessional!!!!

Cliente Jimmy shoes st honoré, habituellement enchantée par service qualité produits…expérience… mon mari a voulu me faire plaisir en me faisant livrer via leur site des chaussures avant notre week-end. Pas de possibilité cette fois d aller en boutique.
Je suis ravie elles sont magnifiques , cependant en les mettant je constate que j ai une difficulté à faire tenir la bride, je Prete pas attention je porte les chaussures deux heures et m aperçois qu elles sont défectueuses.
Mon mari déçu écrit au service sav eshop. Qui répond qu’ils ne peuvent rien faire car chaussures portées.
MAIS ENFIN des chaussures à 790€!! Ne dois-je pas avoir une bride parfaite! Ayant d autres paires je sais pertinemment qu’il s’agit d un défaut.
Il ne veulent rien entendre. Nous sommes scandalisés.
Nous allons nous rapprocher d une. Association consommation afin de faire constater le défaut et obtenir réparation.
Nous nous attendions à un autre service de leur part .
Du cou même si se sont des coups de cœurs je me ferai plaisir maintenant chez une autre maison.

Bought on line next day delivery postage paid. Didn’t arrive next day which is ok but has to return too small.
Customer service refusing to refund my postage to deliver which is not correct as under the consumers act 14 day return even change of mind postage we pay is to be refunded . They are refusing to refund so I will go to office of fair trading abs trading standards as they are keeping our postage illegally

Do not give this company your business. They scammed me out of a $550 pair of shoes. Ive contacted the FTC and am still waiting for my money. They are in the UK and do not have to follow any u.s. laws. Also horrible customer service.

ordering online with JimmyChoo was so easy and delivery flawless - Simply stand out from the rest

Poor Poor customer service. I contacted them 2 weeks ago and I’m still waiting for an answer.
I spent a lot of money for my black high heels shoes and I can’t wear them (faulty shoes). They haven’t helped me yet and I’m still waiting for assistance.
I’ll never buy shoes at Jimmy Choo. They don’t care about customers.
I’m very disappointed with the customer service.

Contacted customer service to get a tracking number or order confirmation of one of my orders because I messed up my email at the guest check out, took them 4 days to respond and they asked for a order number I didn’t have before canceling my order

My husband bought me some beautiful shoes & a pouch. Fabulous service all round xx

Excellent service from Jimmy Choo at The Village, Westfield White City. I ordered several pairs online over the holidays for collection at the store. The staff are very friendly and provide an excellent service so that you’re happy with your purchase. The returns process was seamless - refunded for unwanted pairs within 1-2 days. Shoes are fantastic quality. I will definitely be returning to this store for future purchases.

TERRIBLE! TERRIBLE! TERRIBLE SERVICE! I can’t send back their item. The return label doesn’t work and the valid one they can’t provide. Still running after them, already a month! They simply ignore my email! The first and obviously the last online order with them!

Exceptional customer service experience. Dealt with Pinky who has been extremely helpful… would not hesitate to recommend!! :0)