jewellerybox.co.uk Omdömen 

2 095
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... Se mer

Betygsatt 5 av 5 stjärnor

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... Se mer

Betygsatt 5 av 5 stjärnor

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I email... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly und... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(2 095)

70 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Beautiful 9ct Gold Bar Stud Earrings

I was looking for some bar stud earrings to replace some very old gold plated one's so was delighted when I came across Jewellrybox.com and found some 9ct gold one's for not much more than I had paid for the plated one's years ago.
The delivery was very fast and I couldn't wait to try them on, they are so pretty, elegant and comfortable. I'm very happy with this purchase and will buy from jewellerybox again!

25 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great online store

Great online store. Have ordered from them a few times. Items have always been of lovely quality and quick delivery. Great customer service. Will continue to follow and order more in the future

18 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was delighted when I opened my little…

I was delighted when I opened my little package. The silver chain is so bright and dainty - perfect for my special pendant, and the design means the chain doesn't get tangled, as so many do. It arrived quickly and carefully packaged.

15 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a great company

What a great company. Beautiful earrings and great price.

And it arrived quickly. Everything that you want! I love shopping with Jewellery Box.

❤️❤️❤️

16 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

AMAZING!

Absolutely thrilled with my personalised men’s ring! The craftsmanship is top-notch, and the engraving is done beautifully. It fits perfectly and looks even better in person than I expected. Shipping was incredibly fast, which was a great bonus. Highly recommend for anyone looking for a unique, high-quality piece! The price was Incredible!

9 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Jewellerybox is my absolute go to for…

Jewellerybox is my absolute go to for jewellery!! I would never shop anywhere else for such beautiful, unique pieces.
I only ever buy real gold for myself and there prices are so reasonable and the quality is amazing.

7 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality product and excellent customer service

Firstly the quality of the product. I purchased the 9ct large gold locket and it was everything I hoped it would be. Secondly I purchased it with the wrong length of chain and the staff could not have been more helpful in making the change I needed.

13 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent!!!

Excellent quality bracelet which my daughter loves. I will definitely be buying more pieces from here.

25 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

1st time buyer and definitely…

1st time buyer and definitely recommend. Bought a fingerprint ring of my late dad who passed on new year's day and came was so happy with it. Came super quick. Im able to wear it to his funeral. I've ordered a charm for my daughter and can't wait to receive it. Thanks Kelly

13 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My £800+ nightmare!! I spent over £800 - lost over £600

I spent over £800 on jewellery from JewelleryBox.co.uk, but unfortunately, a staggering 90.6% (48 out of 53 items) proved to be defective. Issues included:
* Charms detaching immediately
* Stones falling out after the first wear
* Clasps breaking instantly
I have NEVER experienced this high level of frustration from ANY company before. Despite requesting a refund, I encountered significant difficulties. Communication with customer service was inconsistent, with contradictory statements regarding the refund status. They sent my refund to a closed account and are claiming that it is successfully completed. I am still waiting for my refund as of January 2025 when I was promised it back in December 2024. Also, I have 12 emails spanning 2 years regarding refunds. If I was actually refunded, I would have 14 emails confirming refunds.
In contrast, I have successfully received 9 refunds from seven other companies for various reasons at the time of this closed account. The refund evidently bounced back to them and they are choosing to keep my money.

*JewelleryBox.co.uk clearly prioritizes profits over customer satisfaction. I strongly advise against purchasing from this company*.

Lessons Learned:
* Thoroughly research any online retailer before making a purchase.
* Read customer reviews from various sources.
* Document all purchases, communications, and any issues encountered.
* Be wary of overly low prices, as they may indicate poor quality.
Disclaimer: This review reflects my personal experience and may not be representative of all customers. However I do know that Jewellery Box flags and deletes bad reviews. This review is my third attempt.

MAY 2025 UPDATE: With regards to that ridiculous response for the benefit of other customers, I contacted my bank 3 times, they did receive the refund, then they sent it back to Jewellery Box. ALL CLOSED bank accounts do this. So of course, I received NOTHING! It's MY choice, never to use Jewellery box again, others can at their own risk, but I would NOT recommend it.

15 januari 2025
Omdöme utan inbjudan
Logotyp för jewellerybox.co.uk

Svar från jewellerybox.co.uk

Thank you for taking the time to leave a review. We truly strive to ensure all customers have a positive experience and that we provide excellent customer service while resolving any issues as quickly as possible so we apologise that you are left disappointed.

After reviewing your case, we can confirm that all products returned to us have been refunded or repaired as agreed. Regarding the refund, we have verified with our payment provider, that the transaction was processed successfully. However, we understand that you have mentioned the refund has not been received. To assist us in investigating this further, as mentioned we kindly request confirmation from your bank stating that the funds have not been received. This will allow us to escalate the issue with our payment provider and work towards resolving the matter.

We also noted that your last order with us was in March 2024, and we have not had any new orders since then. If there is any confusion regarding this, please let us know so we can address it appropriately.

In regard to the issues with the charms, we provide secure fixings on our charms. Unfortunately without the requested further information on how these were attached and therefore lost, we are unable to work with you to identify the cause and find a potential solution.

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