jewellerybox.co.uk Omdömen 

2 095
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... Se mer

Betygsatt 5 av 5 stjärnor

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... Se mer

Betygsatt 5 av 5 stjärnor

Great company very pleased with the service. Great items and prices the delivery was so quick as I have ordered multiple things some wasnt right style very easy to return or exchange. When I email... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly und... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(2 095)

70 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Experience

Excellent communication before and after placing the order. Excellent quality and good value of money. Managed to have great finish for Arabic letters. Thank you!

1 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company

Great company, my purchase was quickly sent, beautifully wrapped, they fitted my cartilage piercing perfectly, would buy from this company again!

2 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I absolutely love my new wedding band

I absolutely love my new wedding band. Although there were a few issues getting the sizing just right, I can’t praise this company enough for how they handled everything. The staff were incredibly understanding and responded to emails very quickly, which made the whole process much easier. Thank you for that! I’ve also had several lovely comments on my ring.

20 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They are not sterling silver studs as described

I purchased something nose studs they where described as sterling silver. They are not im seriously allergic to nickle and only nickle which is why I buy sterling silver, ive had really bad reaction to these nose studs, its extremely disappointing seem you can trust anything online anymore.

Well im not sure what's happened but I've had to purchase different nose studs because I can not wear yours.

19 mars 2026
Omdöme utan inbjudan
Logotyp för jewellerybox.co.uk

Svar från jewellerybox.co.uk

Hi Natalie,

Thanks for your order and your feedback

So sorry to hear you have had a reaction to your jewellery.

Firstly, please be rest assured, all of our items labeled as .925 Sterling Silver are truly made of Sterling Silver. We make sure to clearly state it in the product title if an item is plated, dipped, or rolled in anyway. We're very proud to be an Assay Assured retailer, which is a programme run by the independent Assay Office in Edinburgh, who conducts random tests to ensure jewellers like us comply with standards. This means you can confidently purchase sterling silver and gold jewelry from us, knowing it’s genuine. Feel free to check out our certificate here: https://cdn.shopify.com/s/files/1/0843/9077/3023/files/Assay-Assured-Jewellerybox-Certificate-513114-exp-18.4.24.pdf

Sterling silver is a better alternative to many other materials as it is an alloy of soft precious metals, so is wearable by most segments of the population. Sterling is sometimes stamped . 925, because it's made of at least 92.5% pure silver. Typically the remaining 7.5% consists of copper, not nickel, which has been phased out of almost all jewellery production. Despite this, we cannot promise you will not receive a reaction from the remaining metal content if you have very sensitive skin

Our customer service team have been in touch to offer a resolution for you

Betygsatt 5 av 5 stjärnor

Beautiful pieces

Beautiful pieces
Fast delivery
Great correspondence
I only buy from here now.
I have told all my friends and colleagues it’s fantastic

8 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I accidentally ordered the wrong item…

I accidentally ordered the wrong item and I rang to get some help. Jamie could not have been more helpful. The item was exchanged quickly and efficiently at no extra cost. It is unusual for an online shop to have a phone number to call; it made the whole process alot easier.

1 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Check the size of your rings!

Check the size of your rings! I have been sent the wrong ring size twice which is frustrating. The rings are quite dainty and don’t include any indication of size, but feeling that something was off I measured them on my mandrel and sure enough, they weren’t the size I ordered. I understand making an error and getting this wrong once, but twice is rather annoying. Customer service are fine but not super apologetic or understanding towards the inconvenience. Still waiting to receive the correct order!

22 april 2026
Omdöme utan inbjudan
Logotyp för jewellerybox.co.uk

Svar från jewellerybox.co.uk

Hi there, we are truly sorry for the mistakes with your order here, this is not what we expect. We have double checked stock in the size you ordered and can ensure that the correct size has been since been dispatched and should be with you very soon! We apologise for any inconvenience caused by the error and hope that you are satisfied with the resolution reached here - please don't hesitate to get back in touch if not.

Warm regards,
Jewellerybox

Betygsatt 5 av 5 stjärnor

Quality rosary necklace

Straight forward online ordering and fast delivery.
Delighted with the lovely sterling silver rosary necklace. It’s a good length and weight. Definitely recommend!

2 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I received a sterling silver nose ring…

I received a sterling silver nose ring and within 2 days of wearing it it has turned black. This is quite disappointing as I thought with it being sterling silver it would last a bit longer.

9 april 2026
Omdöme utan inbjudan
Logotyp för jewellerybox.co.uk

Svar från jewellerybox.co.uk

Thank you for feedback Olivia! It sounds like your piece is experiencing natural tarnishing. Because we use genuine .925 sterling silver and 9ct solid gold, oxidation is a natural process that can occur when the metal reacts with air, perfumes, or skin oils to name a few. The great news is that this is only on the surface and can be easily polished away! A quick clean with a jewelry cloth or a silver polish (like Silvo) will restore its original shine. For more tips, please visit our blog or reach out to our friendly customer service team who can assist you. We hope this helps!"

Betygsatt 1 av 5 stjärnor

Misleading Return Policy and Poor Customer Service

I received the earrings in a nice envelope, with extra packaging inside and then another layer of packaging. Because they are very tiny, I opened them to see them properly and compare them before deciding which pair I wanted to keep.

There was no information anywhere on the envelope, box, or packaging stating that opening the item would affect my right to a refund. When I decided I did not like one of the items, I processed the return immediately, only to learn that returns are accepted, but only for store credit.

What made this even worse was that Tori from the chat acted as though no return was possible at all, while the standard online return form clearly allows returns for store credit instead of a refund. She tried to present store credit as a one-off solution just for me, even though that is simply the standard option already offered through their online return form. The complete lack of information, followed by further misleading statements from staff, is extremely concerning and honestly makes me question whether this is even legal, especially if the information is hidden deep in the terms and not clearly stated anywhere on the packaging or in the parcel.

7 april 2026
Omdöme utan inbjudan
Logotyp för jewellerybox.co.uk

Svar från jewellerybox.co.uk

Thank you for your review. I’m glad you appreciated the packaging of your earrings! However, I’m truly sorry for the confusion regarding our return policy.
To clarify, we cannot accept returns on unsealed pierced items due to hygiene reasons, which is standard practice and clearly stated on our returns page. I apologize for any misunderstanding with our customer service team.
As a gesture of goodwill, we offered an exchange for another product of similar value as an alterntaive resolution or a gift voucher to ensure your experience with our small business is a positive one. If you’d like to take advantage of this option, please feel free to reach out to our team, and we'll be happy to assist you!

Betygsatt 5 av 5 stjärnor

I recently ordered a sterling silver…

I recently ordered a sterling silver personalised pendant with my late Nans fingerprint and handwriting on the other! Am so pleased with it, the customer service was 5* throughout, Kate answered all my questions quickly and the pendant arrived in a couple of days. As it was something very important to me I really hoped it would be as I expected, and it is perfect!! Will def be using again.

Thanks Jewellery Box!!

27 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My go to website for cute stuff

Not the first time buying from this website, and certainly not the last. I have two gold belly piercings that I bought 2-3 years ago and they are still looking amazing. Now I’ve got two pairs of super cute earrings and I love them. Delivery is prompt and everything is great. Recommended for sure

25 februari 2026
Omdöme utan inbjudan

Detta är Trustpilot

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