Jet2.com & Jet2holidays 

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When things go well, any holiday company can look good. The real test is how they respond when life takes an unexpected turn.

After booking our holiday, but before we had arranged travel insurance, I was unexpectedly admitted to hospital with a serious post-operative infection that required emergency surgery and a prolonged recovery. We were devastated to have to cancel.

Although Jet2 had no contractual obligation to help, they treated our case with compassion and common sense. Their Compassionate Review Team carefully considered the circumstances and ultimately provided us with a voucher for the full value of our holiday.

Throughout the process, Emma Cannon (customer service) was outstanding. She was professional, empathetic and kept us informed at every stage, while Stacey and the review team handled our claim with genuine understanding.

It’s easy to praise a company when everything goes according to plan. It’s when circumstances are exceptional that you discover what their customer service is really like. In our case, Jet2 demonstrated that they genuinely care about their customers.

We are enormously grateful and, once I’m fully recovered, we’ll be booking with Jet2 again without hesitation.

They are racist only cause I’m Muslim. They didn’t let me fly.

Very bad it is not good airplane

Disgraceful company. RACISM and discrimination ahould not be allowed.

Rude staff , racist staff. Delayed 18 hours because my partner was a British hijabi. They couldn’t believe it. There was no refund there was not partial refund they just said. “It happens” terrible experience never again

ngl this is the worst airlines I have ever used

Removed me and 4 other people from the plane just because we had muslim names

Rude start, cold food, overpriced. Genuinely ruined the start of an amazing holiday. Please book another airline

Got back from turkey last Tuesday & I’ve already booked to go again next year with jet2 that says enough

From June 2nd to June 16th we stayed at Tonkavic apartments in Mlini Croatia.
Pavo the owner, picked us up from the coach, as the coach couldn’t reach the apartment. He then took us to the supermarket, he went for a coffee, whilst we shopped. He then took us to the apartment, we booked the superior apartment.
Which was amazing, it was immaculate, the view was fantastic. The downside was, the towels were tiny and it would be helpful to have a toaster, we did manage without.
The location was up a very steep hill with lots of steps, people with mobility issues would find it difficult to access it. A car would be useful. The cost of an Uber from the seafront or supermarket was €7.00-€8,00. Which we used a few times.
Pavo was most helpful and recommended a restaurant which was nearby. He was readily available and brought us extra pillows when asked.
There wasn’t a safe in the room but we felt everything was secure.

Travelled with Jet2 Holidays every summer, never any issues! Always have the best experience from Airport to Hotel and back again. Wouldn’t travel with anyone else

Booked a holiday in March with Jet2 holidays in their brochure for the El tope Tenerife it stated a short stroll from the hotel to the centre, having mobility issues I thought that will do only to discover that the short stroll was 125 very precarious stone stairs or a very steep winding road. There was no representative for Jet 2 at the hotel or even in the resort any problems you had to ring a uk number if you could get through that is after numerous emails the said I should have clarified the location with the hotel when I got there , I have sought compensation from my credit card but don’t hold out much hope there I am a76 year old and I will have the consolation of no using this unsympathetic company ever again check the small print.

£100 trainers missing from room 320 h10 royal star hotel lloret de mar only noticed when packing to leave as travelled in them and was not wearing them untill I was getting ready to leave SHOCKING

Booked 2 flight, auto correct added both my name and my husband’s as having the same first name - when I tried to amend it I was charged £40 to change 5 letters! The flights are not until September and there would have been nothing processed yet so the £40 id just profiteering.
I then wrote to Jet2.com using their customer service email and received a response stating this was no longer the route to complain and to complete the online form. Did this and still no response!

Avoid Jet2holidays at all cost. My family was put in a flea‑infested hotel room, causing health issues for my 6‑year‑old daughter and major disruption to our home life.

The most shocking part was the lack of care, the failure to investigate, and what felt like collusion between Jet2holidays, the hotel, and medical staff to downplay what happened instead of taking responsibility.

No family should have to go through this. This was a health hazard, not a holiday.

Terribly rude crew member called Megan...Travelled from Thessaloniki to Birmingham UK.

never use they try everthing to not pay they wouldnt give u a single penny if u gave them everthing they asked for they would ask for more. DISGRACEFUL!

A big shout out to all cabin crew on flight LS715 yesterday 20th March !! They all went the extra mile in order to accommodate my husband’s lack of mobility inflight !!
Elly especially when hold both doors of rear WC’s in order to get us some privacy and make possible my husband as he has massive mobility issues and toilets are quite hard to gain access ( he is a big lad bless him !)

Looking forward to see you all again soon!!!

The 2 old geezers from row 26

Xx

Booking reference 19883809/S26H
I tried to change my location for my holiday before the full payment was required as I didn’t want to travel to a country that boarders a War Zone. The non caring JET2 wanted to charge me £200 to move my holiday which is the deposit I paid for the holiday rather than trying to sort it out and just move my booking to somewhere else. This is a disgusting practice showing no compassion. I will be going elsewhere to book my next holiday.