Jardine Motors Group Omdömen 

I bought my car last year from Reading - during the test drive I noticed that the auto stop start was not working - I was assured by the salesman that it would soon start woking and if not to contact him as it was all guaranteed - which is what I did after a few months - he got straight back to me saying he would sort it out - after 4 months of these reassurances I discovered that he had done nothing and had now left the company - I have since written to complain to which I got an inconclusive reply but now I no longer even get a reply

My car started having problems after about 3 months. The car has been back 4 times and several things have been fixed but the problem remains. Whether it will ever work properly is anyone’s guess. I have no confidence in the car, it has developed other problems and JLR Reading have no interest in it. I haven’t even been able to escalate this to a complaint. I would advise against buying their cars- amazing when selling you a car but impossible after sales.

This is about Jardine JLR garage in Slough.
I never write reviews but feel compelled to after years of poor service from Jardine Slough.
I actually bought my car brand new from this dealership in 2017 and I'm sorry to say that despite buying a prestige car the after sales service has been poor.
Staff shortages, poor communication, lengthy telephone delays, long waiting times, no call backs etc.etc
There have been so many instances that I can't bothered to list them all.
On the basis of my experience I won't be buying another Jaguar which is a shame as I really like the car

This is regarding Tamworth Audi, part of Jardine. I never write bad reviews, but this is necessary to advise others to avoid this dealership if you want good customer service. Calls aren’t answered, calls aren’t returned and in our case a deposit was not returned for almost a month. To get it back took 10+ phone conversations (not including the ones that the branch didn’t answer) plus escalation through Jardine head office. Sadly, the whole Tamworth team need customer services training - they either didn’t know how to check the status of the refund, how to process it at all, or completely lied saying it had been processed when it hadn’t. They were also rude at times. Danielle from Jardine head office was really helpful, so this doesn’t reflect her customer service. But I would give zero stars for the Tamworth dealership.

Be very careful when posting critical reviews of Jardine Motors. Their lawyers have instructed me to remove existing reviews and refrain from posting new ones, pending the outcome of a Motor Umbudsman adjudication.

I bought a car from these people with the promise to supply me a second key. 8 months on no key. They don’t return calls, don’t have any way to escalate and just don’t deliver. I could not in good faith recommend them. They promise you great customer service and give none.

Spotted this cap on Wednesday .The very next day I was admiring the quality of the product. As I bought it for my sons birthday I can't wait to give it to him . Great service. Thank you.

Bought two doors for a mk10 Honda Civic, the were both as described, good condition and reasonably priced. Would recommend.

Super quick delivery, came within a couple of days of placing order when I needed my item quickly. 5 stars!!

The worst customer service experience I have ever witnessed. Car was booked in for a diagnostic on a Friday and I was told at the time of booking that the issue would be dealt within with 48 hours and I would have my car back by Saturday. I phoned the dealership every single day, multiple times, only to be told that Adam Godfrey (the gentleman looking after my car) would call me as soon as he became free. For 5 days I tried to contact, on the 6th day of trying, I eventually received an email from him. For 6 days they left me without a car…no update, no return phone call and absolutely no apology at all. Never experienced such a terrible service. Not to mention my car was given back to me in a WORSE condition than what I left it in. My roof blind was the issue and when I told Adam about this, he told me that it had not been touched, and all they did was ‘opened and closed the blind’. So what on earth did I pay for?!?! Somebody to press a button back and forth, and then state that the issue is ‘not covered under warranty’. All in all, the whole experience was completely unsatisfactory and I will never ever use this company or this service ever again.

Bought a brand new GLC Mercedes from Chelmsford April 23, nothing but faults and a very poor customer service to the point that the car had to be recovered today approximately 2 years after they had the vehicle a week to sort issued and then telling me there was nothing wrong with the coolant light coming on... never will I purchase a car from them, which this was my 3rd from that dealership!

Interesting response from Jardine's....I had been telling them for nearly five months that the coolent light was staying on too long after ignition, only to be told that was normal ... thinking face emoji... I think not!

super good comms and fast delivery

4 months after purchasing a lease vehicle I took it in for a “free” included service only to be told that over £2500 of repair work is required.

Then wasted a whole day taking it into another centre, promised I wouldn’t foot the cost and “not to worry”, then got a phone call saying that nothing was included and all would need paying.

So, I’ve taken the car elsewhere.

Avoid at all costs.

Hi all please my honest and humble request to any one want to buy anything for jardine group they will show you all Rosie customer care after sale service in realty once they sold the car you are on your own I have 2 years manufacturer's warranty left on my car booked in for warring sign call aa they recommend to take to dealer asap took it there after giving me 2 month later appointment got there they can't find anything wronge with it still having problem I wonder there are waiting for warrenty to finished then charge me humongous amount to repair so don't say I didn't warn you.

Gary Hughes made a great success from a situation caused by JLR themselves. He was very understanding and sympathetic of the trauma caused by the manufacturer. I would recommend Gary and Jardine themselves as the service is second to none.

Good website, clear comms, quick delivery, no problems!

Would not recommend this garage at all. Thankfully I got rid of my Evoke last week so I won’t have the stress of this garage or car brand ever again. Worst customer service ever !!!!

Extremely good price, fine models, no messing about, simple straight forward.

I would like to express my appreciation for the exceptional service I received during my recent visit to McLaren Ascot and more precisely Jardine Select Bracknell. From the initial booking to the final handover, every step was handled with utmost professionalism and efficiency.
A special mention must go to Isabelle, whose diligent efforts ensured a seamless service experience. Isabelle went above and beyond to accommodate my tight schedule, ensuring that my car was prepared and ready in time for a special event. It is always a pleasure dealing with the Ascot McLaren team, whether it be Sales or Service.
Thank you once again for your dedication and excellent customer service. I look forward to my next visit.

Jardine motors reply to my previous trustpilot review proves they do NOT actually read the reviews as I clearly stated I did NOT involve the motor ombudsman yet their reply states they will wait for the motor ombudsman’s outcome. Yet another delaying tactic of theirs.