Jardine Motors Group Omdömen 

If you’re paying extra for a car service, you usually expect things to run smoothly afterwards…
Service advisor was nice and friendly and after receiving my car I had no problem whatsoever, problems arose when my passenger shut the door and the window was no longer closing properly, before having my service done this wasn’t a problem so it was either something that happened during service or a really big coincidence which is what I was told over the phone… it’s three stars because on the day everything was great. But I don’t want to end up spending extra. if I am paying extra money for the same as a service at a normal garage I’d rather spend less and take my business elsewhere…

Clutch went on my brand new audi after 12 months and dealership blaming me and saying it’s due to driver fault i have had 3 other audis with them and this is my 4th and this has never happened before in any Audi or indeed other cars. the dealership are giving no evidence to me they have tried to make me liable for HUGE costs to repair telling me many different prices to repair and trebling it from £1100 which i was initially told to over £2500 as a final price without speaking to me or offering me any explanation and after they had completed the repair. i’ve spent 3 very stressful weeks fighting with them and have been forced to pay £650 in the end to get my car back and i have no choice as i have 2 disabled children and therefore rely on my car heavily. they also tried to make me pay a hire car fee of £100 a day for a courtesy car they provided without speaking to me which would have been £3000 they did honour this in the end as they had no discussion with me upfront that i could be liable but only after a huge issue and debate. i have only driven approx 8000 miles in a brand new £40k car and can’t believe that a clutch has gone in this time. i have experienced the most stressful, poor service i have experienced and lack of information and no transparency at all. shame on audi and shame on Jardine motors manchester branch i will now be going to the fca and raising a complaint further both of which this organisation are making very difficult by not providing me with call recordings or any evidence etc.

i can’t believe a clutch can go this quickly due to driver style and have read that Audi try to blame driver style quite often

Excellent customer service in finding me the car I wanted. The salesman was respectful and extremely helpful, providing advice and recommendations along with reassurance. This is the third car I have bought from Hitch Audi.

The customer care was appalling, no consideration and no care. Often waiting ages to be attended to. Staff appeared disinterested, no support from sales assistant Sandy
Multiple times promised things but failed to deliver.
They attempted to handover a car (described to be in mint condition) with scratches, dirt/mud and polish residue the first time. During this time the keys were just handed to us, couldn’t locate where our car even was, then sales assistant Sandy just drove it to us and left it.
Second attempt at handover failed due to not servicing electricals of the car properly despite saying they had, meaning car was back with them within 2 days of driving away with it
When concerns raised was met with argumentative and hostile or apathetic staff
No continuity of care, constantly passed to new member of staff that was not aware of our situation or history
Poor communication, not getting calls back
We are in the process of refund but still yet to receive a call from Wolverhampton Audi, it has been more than a week
Stark contrast to care and consideration received in competitor showrooms eg BMW and Mercedes

Edit: 11/6/24 it has now been just over 2 weeks and we have not received a single contact from Audi Wolverhampton regarding this issue and we are still waiting for a refund

Bought the car from Audi Liverpool. I do appreciate that Ian wasn't a classic sales agent trying to sell me a car no matter what, but rather he trusted his product and was looking to be efficient, to have everything getting done in time. His after sale attitude was very professional as well, being very helpful in answering all my queries. Happy to be an Audi customer so far.

In a time where it’s in vogue to complain about trivial matters, I thought i’d share a positive experience.
Jardine JLR Wolverhampton have got it right, their customer services team, service manager and technicians who look after my Jaguar and Land Rover Discovery Sport have been nothing but top notch.
They have serviced, MOT tested and repaired my vehicles in a thoroughly professional manner for a number of years now and I can’t recommend them highly enough.
If you are looking for a main dealer to take care of your JLR product then look no further.

Fantastic service great variety of products;fast free delivery
Thank you very much

New Car mats for my Audi Q2 good service and quality thanks

Excellent service

Service Team - Terrible customer Service. During the 9 weeks my car was in updates were never given, calls were not answered and when they were it is by a call center and messages were not returned. Even their customer complaints dept in HQ couldn't get a reply from them on several occasions. Emails were ignored - I sent 6 that went unanswered.
It would be be almost impossible to make a customer feel less valued than Jardine Slough have done.
I would strongly advise their management to resolve this and would advise potential customers to go elsewhere.

Professional advice and assistance in every department from start to finish. Recommend Ferrari Sevenoaks wholeheartedly.

better and smarter service staff

MANAGEMENT feedback

complaint compensation

car wash better

Warrington Audi - five star experience always . . . Happy employees who can’t do enough and always greet you with a warm and genuine smile - I love my visits to Warrington Audi

Exactly what I ordered and delivered speedily

Buy a car, they’re nice as pie. Things go wrong, they don’t want to know.

Bought a used A45 AMG with 28k on the clock. Was told that the service due in 2 months time had been done in advance before they handed over the car. (As you would expect from a main dealer.)

I Later found out from a Mercedes independent specialist who checked the history, that only the basics had been done (oil change etc). The most expensive element (gearbox) was mysteriously missed out. Bear in mind a gearbox failure on this car could cost £10k to fix. Further, not servicing it could invalidate a warranty.

I only found out the above 6 months after spending £25k. Now they don’t want to know. Can’t get anyone to speak to me, the manager doesn’t even reply to emails or return calls. Beware. Buying from a main dealer doesn’t guarantee a thing.

Update: I put this same review on Google. I was invited to email them directly. Which I did. Still no response another week later. Truly shocking service.

I paid over £40 for two pieces of plastic to cover a key case. NOT a replacement key case. Complete rip off

Straightforward to place order, delivered very promptly.

Ordered from website, arrived promptly in good order matched requirement - fitted car perfectly - good sturdy floor protection happy all round