Jan Forster Estates Omdömen 

Dreadful estate agents who sent buyers who couldn’t afford the house , sent unvetted buyers I had a sold sign up and down 3 times in a week , unfortunately my own experience with this company was abysmal from start till I gave up with them (4 weeks after in) of appalling service (which I was charged for £1800) and went with another company in Northtyneside next2buy who sold it in 3 days please save yourself the bother and check out all the other reviews on all review sites they are terrible ,

If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!

Everything you will read about this company is true what they actually want is to tie you into a 12 week contract to sell, do a few photos, post on Rightmove then sit back and wait out the 12 weeks or if you get sick enough claim £300 cancellation fee for doing no work! Each time I tried to ring the call went to voicemail so how can potential buyers ever get to view houses through them!

Stay away from this company , these agency is clearly money collectors and they are happy to do everything to take money from you, they will lie , fake the facts and do anything where they know the law and they know how to sneak through it and just waste your time .

Itis very clear from the previous reviews that this company has >94% bad reviews and obviously they don't care.

I rent house through them two years and they have very bad maintenance service, they left me and my little kids with no heating / water supply and hot water for more than three days several times and they don't care.They tend to do 6 monthly viewing and every time they gave us excellent feedback. When we decided to leave the house they start to think how to take our deposit and they did all efforts to take it , when they couldn’t find anything to claim they said you left property not clean with cobwebs in the ceiling . They will bring their own people to do the job and take this money for themselves.
If you tried to say no they will ask you to go to court as they clearly know people don't want to waste time.
Please if you don't want to loose your money stay away from them especially their Senior Inventory & Inspection Clerk team they are group of people who are not professional at all . Life will never forgive you forcehat you have done to me and my family and you will remember one day that what you have done was really bad.

I am planning to complain them and collecting evidence at the moment and I will update this review

I saw the rightmove advertisement and interested in one Terrace at NE17, I have left message and expressed interest since 24/3/2024, they never get back to me.

I tried to call the office today, this afternoon at around 1:00pm, the gentleman who picked up the call with inpatient attitude to answer my queries,then I asked him on how can I submit the offer, he then hang up suddenly. Then, I rang again, and asked him same query, he then hang up the line again, with relatively poor and impatient attitude. Then, I rang him again, he then never pick up my call again, i can't image how the service can be such awful and his attitude was quite rude.
In fact, I believe the comments here were all true, and the vendor was very unlucky to use them as they already ruined all the potential opportunities and clients.
All their clients and potential clients were unlucky to meet them as well !

Ps: I am not sure who picked up my call, the date and time for my calls was on 3/4/2024, time was around 1:05-1:20pm, the number which I called was 0191 743 0175.

Awful experience was looking to buy from them. Ended up sending all my personal details about the transaction to my ex then didn’t bother to tell me that the seller had put the property back on the market after my buyer pulled out even after saying they would potentially wait for me to find another buyer. Wouldn’t buy or sell from them.

This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get the service I paid for in the terms & conditions of the contact. They made numerous administrative errors, that came at any addition cost to me through their negligence. They cannot be trusted, they are lazy, unprofessional & incompetent.

I tried to show up at their offices to arrange a viewing, but they closed the office because there were protestors. I learned from the protestors that Jan Forster has kept one of their existing tenants in disrepaired housing with mould, ivy and dangerous electrics, and served a section 21 on them after they filed a complaint with environmental health. I'm glad I bumped into them, or who knows what my renting situation would have ended up being! Do not rent from this organisation!

Have you ever felt like your house doesn’t have enough greenery or water features? If so, I wholeheartedly recommend renting with Jan Forster Estate Agents. JF understand that city life often means you don’t get to spend enough time in nature, so they let nature come to you! JF allow their tenants to live for months on end with mould; ivy growing through cracks in the structure; leaks; and damp. They ignore their tenants requests for these things to be removed, to the extent that four rooms in one family’s house were totally unusable. JF are so dedicated to the idea that we should all be communing with nature and the outdoors that they even served this same family an eviction notice for 10th December, sending them out onto the streets for Christmas.

Jan Forster have left a family in a damp, mouldy home for months. Now they are getting ready to evict them for complaining. Could you be more heartless, greedy and cruel than throwing a family, their children and their baby onto the street just before Christmas? Shame on this lot. They have no place in our city and we will not tolerate them leeching off of families to line their own pockets. Avoid them at all costs.

Imagine how morally bankrupt you would have to be to evict a family of six, including an eight month old baby, from their house 2 weeks before Christmas? Excellent service if you want a pesky baby out of the house just before Christmas, otherwise avoid!!!!!!!!!!

Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint.

AVOID this company like the plague.

Treat tenants awfully. Mould and leaks, leaving rooms unusable. Happy to evict children before christmas.

Shocking treatment of tenants. Four rooms made unusable due to leaks, damp and electrical faults? Evicting a family at Christmastime? Disgusting and heartless

Evicting a family of 6?
Including an 8 month-old baby, when they're unable to use 4 rooms in their house due to disrepair?
Not very Christmassy

appaling treatment of tenants, property left in disrepair with multiple health hazards such as electrical hazards and damp/mould, when complaining about these issues, was issued with a no fault eviction. absoloutley abhorrent 'service' and treatment of tenants who have always payed rent on time. the landlord lives and works in dubai earning massive amounts. the letting agents have no care or regard for human wellbeing and care only about maximising profits and allowing tenants to either accept living in squalor or be homeless.

Incompetent, unresponsive, useless .... lost for words as to how they remain in business

I have a problem with these people too. After reading all these bad reviews I am starting to feel why even bother.

Listed a families home with JF, forced us to take off the market after we accepted an offer based on their assurance they had been vetted, months went by and buyers finally got refused an mortgage, didn't even have a credit score, by which point the market had tanked, then we had to buy ourselves out the contract. Plus charged us for a walk through video that was supposably sent out to clients, when I asked to see it they couldn't produce it and gave a half arsed reason why it didn't exist.

Conveniently forgot to pay rent to tlandlord account.
I only noticed 2 weeks later when the account was overdrawn. Called them and they had no idea. Not the first issue I've had with this company and I'm sure it won't be the last. Will be taking my business elsewhere when tenancy comes up fior renewal.