Jan Forster Estates Omdömen 

Susie in gosforth office has been very helpfull .It makes such a difference when in process of buying a property when your worries are sorted quickly and always returns my phone calls

I cannot praise the Jan Foster team enough, and particularly Susi for all her hard work in getting my sale completed right within my deadline! 🏡 From start to finish, Susi was incredibly helpful, and helped me all the way along the sale… I highly recommend them to anyone looking to sell! 🌟

For the second time in two years I have had the pleasure of working with Jan Forster estates. They have been super efficient, friendly and extremely helpful. I built an excellent relationship with Lorraine Robinson in particular who managed my house sale brilliantly…thank you!

Oustanding service from Lorraine and the team at Jan Forster. Explained each step of the process clearly, and ensured the sale progressed quickly and smoothly. Thank you ever so much.

Mel, Helen and Lorraine have been absolutely fantastic! Such a friendly, helpful company. They had my house sold at the asking price within 1 week! You can't get better service than that! Would highly recommend Jan Forster. I can't thank them highly enough.

In a world where we communicate via AI, it is such a refreshing change to find a friendly, knowledgeable and professional local Estate Agent.
Susi Potrac at the Gosforth branch is so responsive-super quick to both reply to, and resolve, any queries.
So refreshing to be able to speak to a real person who answers the phone swiftly and responds to emails/calls in real time.
A stark contrast to the distinct lack of any customer service on offer at my local Estate Agent in Westmoor.
Highly recommended and thanks for all your help.

Sold our home initially in June 2025 within 2 days of being on the market, with Jan Forsters advertising to their “waiting list” of customers for our property type/location. Chain broke down later that year through no fault of Jan Forsters who were brilliant throughout in chasing the chain. Jan Forsters advised us to remarket in March 2026, again sold within several days of advertising from proceedable buyers known to Jan Forsters. Sale completed 19/6/26 without any issues, wonderful service from Jan Forsters, (Susi in particular), and would highly recommend them to sell your home.

Sold property thanks to Susi and all at Jan Forster Estates. Very happy with everything they done from start to finish and would certainly recommend.

They tried to sell a subsidised house without disclosing any of this information to us, including the fact that the house sits on a mine entry. In addition, they conducted group viewings, which felt totally disrespectful. If there was too much interest, they should have pre-qualified potential buyers or simply been honest about the condition of the house.

Shockingly bad record keeping, and very questionable handling of upfront rent. Not a good experience.

I appointed Jan Forster Estate Agents to search for a new tenant for a property I own.
The process was swift in that my new tenant was found within a couple of weeks.
Natasha Barton of Jan Forster has been so helpful and professional throughout the tenant finding experience.
Jack moved in today after his References were checked. I met him this morning and can see we will get on well - many thanks again to Jan Forster and Natasha.

The company’s recent insolvency appears to have been driven by poor financial and strategic management rather than a lack of viable business. According to the insolvency documentation, the lettings and property management side of the business remained profitable, yet long-standing employees were dismissed with no notice or adequate support.

Financial difficulties were attributed to competition and high operating costs, including high-street premises and significant monthly commitments such as Rightmove and CRM software fees. These costs were long-standing and well known to management, raising questions as to why meaningful changes were not made sooner to protect staff.

Internally, staff morale deteriorated significantly. Employees were moved between offices without proper consultation, which many perceived as an attempt to pressure them into leaving. When morale understandably declined, this was then used against staff.

After staff were dismissed without notice, other local estate agents publicly advertised vacancies and offered opportunities to those affected. In response to one such public job post, a senior figure associated with the business criticised these efforts and suggested that competitors were attempting to take staff, despite those employees no longer being employed at the time. This response was widely seen as inappropriate given the circumstances.

Repeated concerns raised by employees regarding workplace conduct and wellbeing were not adequately addressed, despite evidence and complaints being raised.

Overall, this reflects a serious failure of leadership, financial planning, and duty of care towards employees during an already difficult and distressing period.

All information referenced above is based on matters that were already in the public domain at the time and can be independently verified.

I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.

Former employees who have recently posted about their experience working in the company twice seem to think this platform is for them to share malicious and untrue stories. If this was a bad company to work for they wouldn’t have been returned for a second time! Their employment was ultimately terminated due to their lack of professional etiquette as well as their continued poor performance and laziness.

Well regarded and successful companies have a duty to protect their customers and their companies reputation from any employee who is causing a negative impact on their business.

A person who was dismissed a number of months ago with immediate effect who actually had a genuine grievance against any employer would have shared at that time. The fact that they are sharing now proves that they are not to be taken for a reliable and trustworthy source of information. They are simply driven by their malicious desire hoping to influence people into believing their deceitful statement. No intelligent person would believe such nonsense and will see this as a sacked employees pathetic attempt to seek revenge.

Jan Forster Estates is a great company to work for and they have an excellent reputation for being market leaders in the industry of estate agents.

I would be delighted to have a conversation anyone who would like to discuss anything property related. I can be reached on 0191 2362070 or 07922034637.

Warm Regards
Helen
Regional Valuer

Michelle Ormond and her colleagues at Jan Forster in Tynemouth could not have been more helpful during the sale of my late mother’s house. From the initial evaluation visit, through regular updates to completion, all JF staff were friendly and professional. Even when we hit a blip and I was starting to panic, they were calm and reassuring. Excellent service all round!

We purchased a property and it was the seller who chose Jan Forster Tynemouth branch estate agents. We mainly dealt with Michelle who was our go-between for various matters and ironing out the finer details. The whole transaction was smooth and trouble free.
A friendly and professional manner helped a lot so we would definitely recommend them and use them again if needed. Well done!

Fantastic service from beginning to end. Would highly recommend this company.

Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.

Had a great experience buying through Jan Forster Tynemouth, Michell was very helpful at keeping me updated and booking viewings. Karl who showed us round properties was also a lovely guy too! :)

It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.

We were really pleased with the service we received from Jan Forster, they made the sale of our home so much easier, achieving quick viewings and a quick sale. Even when our initial buyer pulled out, they were quick to reschedule further viewings and we had a new offer the same day. Louise Claber was amazing, being so understanding with the stress we were under and putting me at ease when things weren’t going to plan, no need to chase for updates, Louise would call me and reassure me whenever it was needed. Amazing service.