Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor support, they offer the world at the point of sale, but as as business once we've starting using their services and encoutering issues, all we're told is "sorry, we have to wait for our couri... Se mer
Very satisfied with the services ITD provide for us and have saved us a lot of money on courier services. My only critique would be that response times could be quickened as customers want answers a... Se mer
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Kontaktuppgifter
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Storbritannien
- 0333 320 9993
- www.itdglobal.com
4,0
Bra
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Do not use! They lose 25% of all parcels and don't care
Do not use!
We are a company that used ITD for bulk shipments and have to say they started ok but have declined and become one of the worst service providers we have ever come across.
20-25% of all parcels are 'going missing' between our warehouse and being passed to courier companies such as Royal Mail etc.
Impossible to get hold of ITD once you are signed up, they simply ignore you. No response to e-mails, no returned calls, no missing parcels reimbursed.
The terrible service is really damaging our reputation so we had to withdraw and cancel al automatic payments due to ongoing issues and total lack of any ability to service our acocunt
28 mars 2025
Omdöme utan inbjudan
Svar från ITD Global
Thank you for sharing your concerns.
ITD Global provides access to carrier services, while parcel handling and loss investigations sit with the appointed couriers. We’re disappointed to hear about your experience and would always expect service issues to be formally reviewed through the appropriate escalation process. We welcome direct contact so concerns can be assessed accurately and addressed where possible.
Would give them no stars if I could
Would give them no stars if I could. Worst delivery company ever!
First delivery attempt the driver called as he couldn’t find us (no one else has that issue) and eventually gave up and hung up on me.
2nd time - delivered to the wrong address. Company has sent a replacement.
3rd time - didn’t bother to attempt
4th time - didn’t bother to attempt.
Companies stay clear you will lose money!
18 augusti 2024
Omdöme utan inbjudan
Svar från ITD Global
We're sorry you feel this way.
ITD Global does not carry out deliveries directly, delivery attempts, routing and address handling are managed by the courier appointed by the seller. We understand how repeated failed attempts would be extremely frustrating, and issues of this nature need to be raised by the seller so they can be formally investigated with the carrier.
We appreciate you taking the time to share this feedback.
Rubbish
Ordered an awning for my caravan WAS going away for two weeks. Needed the awining for a further bedroom. Have to cancel holiday. It should have arrived Thursday, then Friday now Saturday. I except it will be monday, tuesday, wednesday who knows. No wonder the awning was 100 pounds cheaper..
I
7 juni 2024
Omdöme utan inbjudan
Svar från ITD Global
We appreciate you taking the time to share this.
ITD Global supports retailers by coordinating courier services, but delivery schedules and delays sit with the carrier chosen by the seller. We recognise how frustrating this would be, particularly when it impacts travel plans, and would recommend the seller raise the issue so it can be followed up with the carrier.
Delivery proof received but it wasn't delivered to me!
Complaint No. 607947, ITD ref A12432935513
Claimed to have delivered a package last Saturday, May 25th.
Quite possibly true, but it wasn't delivered to me!
I have contacted them to ask them to find where they delivered the package, retrieve it and bring it to me. It's now Wednesday May 29th and all I've had is a seemingly automated acknowledgement.
No explanation.
No promise to try to find the parcel
The bottom line - nothing from the company, not even a promise to find out what happened!
Very strange.
ITD, if you're reading this, please sort this out ASAP.
UPDATE
Same day but, at last, a person has emailed me. No support, no help, no offer to deliver, just - well, read a copy of the email below:-
Kerry A (ITD Global)
May 29, 2024, 13:49 GMT+1
Good afternoon,
Please contact the seller of the goods who will be able to assist you further in this matter.
Kind Regards
Kerry
Ashworth
Customer
Service Manager
This refusal to help speaks volumes about the company!
More information, the seller has sent a photo to me of the "proof of delivery" obtained from ITD Global. The photo is of a door and crazy paving that I do not recognise. I've asked the company to ask the driver to return, retrieve the goods and deliver to me. Somehow I don't expect to see the driver today!
I wonder if he'll be here tomorrow.
What are the chances of an apology?
.
25 maj 2024
Omdöme utan inbjudan
Svar från ITD Global
Thank you for sharing the details of this issue.
ITD Global provides logistics coordination for retailers, while delivery attempts, proof of delivery, and investigations are handled by the courier selected by the seller. For this reason, any delivery dispute needs to be raised by the seller directly so it can be formally investigated with the carrier.
We recognise how concerning this situation is and recommend continuing to work with the seller so they can progress this on your behalf.
Rubbish
Just left a parcel from this company . They rang the bell could have left the parcel in the porch but left the parcel outside on top of a blue bag on show to anyone . I was in , got up to the door bell went to see and he was straight back in the van which was parked across the road diagonally blocking people off . What the heck definitely No Customer Service
5 april 2024
Omdöme utan inbjudan
Svar från ITD Global
Thank you for raising this.
ITD Global is a logistics partner rather than the delivering courier, and delivery behaviour such as parcel placement is managed by the appointed carrier. We understand how frustrating this situation can be and would encourage the sender to raise this directly so it can be escalated with the carrier.
Damaged goods on arrival
Damaged goods on arrival. 2 tins of paint bashed as though they had been kicked. Lids open inside box and spilt everywhere. I wish I could get hold of the driver!
23 mars 2024
Omdöme utan inbjudan
Svar från ITD Global
We’re sorry to hear about this experience.
Damage in transit is handled by the delivering carrier, as they are responsible for the physical handling of parcels. We understand how frustrating this would have been and would always encourage the sender to raise a claim so it can be investigated and addressed with the carrier.
ITD global lack of customer service
The worst company I have ever used on the internet, it took weeks to return and receive a refund which under DSA I reported within the 14 days, they lacked empathy, customer focus and a total disrespect in my opinion for myself as a customer, I sent endless emails requesting a return label which I eventually received DO NOT ORDER from this company
16 mars 2024
Omdöme utan inbjudan
Svar från ITD Global
We’re sorry to hear about this experience.
ITD Global is a logistics partner rather than the retailer, and refunds, return approvals, and return labels are managed by the company you purchased from, in line with consumer regulations. We understand how frustrating delays can be and would always encourage issues to be raised with the seller so they can work with their chosen carrier to resolve them.
Georgina Davies is the jewell in the…
Georgina Davies is the jewell in the crown at ITD Global. Due to years of experience in the industry her knowledge shines through. She goes above & beyond in dealing with our queries in a timely & efficient manner and her communication skills are second to none.
15 februari 2024
Omdöme utan inbjudan
Svar från ITD Global
Thank you for your kind feedback.
We’re delighted to hear you’ve had such a positive experience and that the support you’ve received has been knowledgeable, responsive, and professional. We really appreciate you taking the time to share this.
extremely poor service
extremely poor service, I had been waiting for an expensive set of fitness weights , delivery driver cannot carry out a simple task such as reading the home address the parcel to be delivered to a text and email sent and received by me saying the parcel had arrivived at my home address either porch or front door or near by , when i checked it was not there , i emailed ITD global i received a telephone call by a ITD representative to say it had been delivered to another address half a mile away in the local shopping centre
but when i arrivived the parcel was not there ,
NOT RECOMMENDED if my choice i would have used the royal mail
23 december 2023
Omdöme utan inbjudan
Svar från ITD Global
Thank you for detailing what happened.
ITD Global facilitates courier services, while delivery execution and address handling are carried out by the appointed carrier. We understand how concerning a misdelivery like this would be, particularly for a high-value item, and would encourage the sender to raise this formally so it can be investigated with the carrier.
ltd Global Total Stupidity
Amazon parcel delivered to a business in the middle of an industrial estate. Due to the business being closed as it was 6:45 pm on a Saturday night left the parcel on the side of the road. Not unsurprising that the goods went missing prior the business reopening on the Monday morning, sheer and utter stupidity.
25 november 2023
Omdöme utan inbjudan
Svar från ITD Global
Thank you for sharing this feedback.
ITD Global does not carry out deliveries directly. Delivery decisions, including where parcels are left, are made by the courier appointed by the sender. We understand why this situation would be unacceptable and would encourage the sender to raise this formally so it can be reviewed with the carrier.
Lost a 7 foot Christmas Tree
22 november 2023
Omdöme utan inbjudan
Svar från ITD Global
ITD Global coordinates courier services rather than carrying out deliveries directly. Parcel handling and loss investigations are managed by the delivering carrier, and the sender is best placed to raise this so it can be formally reviewed.
ITD Global are completely incompetent
ITD Global were contracted by Printerpix to deliver a photobook to me. It was apparently collected on October 18th. When I chased up several days after that I was told that it would be delivered on October 29th. Nothing arrived. Today (November 2nd) I received an email from ITD Global informing me that the package has been lost and that I should contact them for the next steps. The tracking notes for the package are all over the place, they seem to be completely clueless. The latest update received a couple of minutes ago (on November 2nd) still states that it will be delivered on October 29th despite the details when clicking on the link saying that it’s been all over Yorkshire yesterday and today. And by the way, if they think Leeds is in CHESHIRE it’s no surprise that they can’t make simple deliveries. Avoid this company if you can!
2 november 2023
Omdöme utan inbjudan
Svar från ITD Global
Thank you for sharing the details of this issue.
ITD Global acts as a logistics coordinator on behalf of retailers, while parcel movement, tracking updates, and loss investigations are managed by the delivering carrier. Where a parcel is confirmed as lost, the retailer is required to progress next steps directly with their chosen carrier.
We recognise how frustrating this experience would have been and appreciate you raising it.
Disgraceful service
Disgraceful service, promised parcel within 3-5 days, saying on email delivery on the 19th, still nothing, no update, nothing since the 18th when it left their depot! Requested email updates and so far it's going from unknown to unknown and no update!
22 oktober 2023
Omdöme utan inbjudan
Svar från ITD Global
We're sorry you feel this way.
Delivery timelines and tracking updates are provided by the courier carrying out the delivery, rather than ITD Global directly. We understand how frustrating a lack of updates can be and would recommend the sender raise this so it can be followed up with the carrier.
Terrible
Terrible, Item was 'lost', seller sent out a replacement item which was also then 'lost'. Absolutely useless.
28 september 2023
Omdöme utan inbjudan
Svar från ITD Global
Thank you for sharing your experience.
ITD Global acts as a logistics partner, while parcel handling and delivery are managed by the appointed carrier. In cases of lost items, the seller is best placed to raise an investigation so it can be reviewed with the carrier.
Waited in two days running but no delivery
Waited in two days running. Order cancelled both times, apparently it's now being returned to the sender. They didn't even try to deliver it. AVOID!
17 september 2023
Omdöme utan inbjudan
Svar från ITD Global
Thank you for raising this.
ITD Global coordinates courier services, while delivery attempts and cancellations are managed by the carrier selected by the sender. We understand how frustrating missed deliveries can be and would encourage the issue to be escalated so it can be reviewed.
Waited all day to receive my order
Waited all day to receive an email at 9pm saying there was a problem with my delivery and my order is being sent back to the sender. No phone call or explanation. No way to contact as it it telling me information is required where I have added information. Came to the reviews to see that this is obviously a common issue. The company I have ordered from didn’t use this company before and I have never had a problem until now. Not impressed at all. I will be letting the company I ordered from before that using ITD is bad for business! Not happy at all. I paid NDD for this as was needed as soon as possible
18 augusti 2023
Omdöme utan inbjudan
Svar från ITD Global
We’re sorry to hear about this experience.
ITD Global is a logistics partner, with delivery execution and notifications handled by the appointed carrier. We understand how frustrating this would have been, particularly for a time-critical service, and would have encouraged the issue to be escalated so it could be reviewed.
my experience with ITD Global…
I posted my experience with ITD Global a few days ago regarding unexpected and unacceptable voice-text being left on my landline answer service.
An ITD Global marketing member contacted me and offered to look into the voice-text, and particularly so as more voice-texts followed.
However, once I removed my review, the marketing member stopped contacting me.......now there's a surprise!
.....so I am a little annoyed with myself that I removed my review before it was resolved! Thats what trust does!
Despite being adamant that ITD Global do not contact the customer by voice-text, each voice-text clearly states it is from ITD Global and includes a tracking number.
As with other reviewers on this site, she also stated that they are not couriers/dont do delivery. BUT when you look online at their site, they do have a courier service and do carry out deliveries!
All I was trying to do was to get - at the very least - an apology, although an explanation would be most acceptable.
UPDATE: Laura, if you are going to respond then please be truthful in your response.
You responded initially and said you would try to find out where the voice-text are coming from. Then you stopped responding to my emails including the last one which I sent this morning.
Secondly, do not tell me which phone number to use with my account as it is my choice and both are acceptable, But more importantly, stop sending voice-texts! I have always been notified of delivery by email - why has it changed to voice-text?
Sadly, I believe your response has only harmed how this company is being viewed.
: Amazon only ever contact me by email. It is ITD Global that decided to send notifications by inappropriately worded voice-text.
21 juli 2023
Omdöme utan inbjudan
Svar från ITD Global
Hi Kaz
ITD does not send text messages and we do not send delivery notifications. We don't know when your delivery will be as we are not a courier, the courier that we have instructed to deliver the parcel sends the notifications, not ITD. With regards to your latest deliveries, they were delivered by Amazon Shipping via our instructions, not Amazon. Amazon and Amazon Shipping are different companies.
I have apologised and I have tried my very best to explain how our business works to you. I have replied to your emails and I have been investigating the messages you have been receiving from Amazon Shipping with them directly. They too are at a loss as to why the text-to-voice is reading words incorrectly. You are receiving these voice notes because you have entered your landline where you are supposed to enter your mobile number.
My advice to you is to remove your landline number and replace it with your mobile number so you can receive your delivery notifications via text, the way they are supposed to be read.
I am not sure where on our website you have read we are a courier however we are not, we resell other company's courier services.
Regards, Laura
Edit: If you do not want to change the phone number another solution would be to change your communication preferences within Amazon so you don't receive delivery notifications via text.
Despite ITD being listed as a courier…
Despite ITD being listed as a courier on this site (see bread crumbs above), which appears to be their only comeback to reviews) they are the worst delivery company of all delivery companies in my experience.
I received 19, yes no less than 19 emails from them along with texts. The long and short is they informed me, in their words "Unfortunately, a problem occurred during shipping and we had to cancel your delivery". No explanation of the problem. After speaking to the supplier, they had no idea and could see no issues with my address or anything else.
If you are a supplier looking for a delivery company, a poor choice could be your business downfall.
In response to the below.... there it is... two and half years to respond to my review. Enough said !!
19 juli 2023
Omdöme utan inbjudan
Svar från ITD Global
We’re sorry to hear about this experience.
ITD Global is a logistics partner rather than the delivering courier, and final-mile delivery issues or cancellations are managed by the carrier appointed by the supplier. We understand how frustrating repeated notifications and a cancelled delivery can be and would always encourage issues to be raised with the supplier or directly with us so they can be escalated appropriately.
Worst courier out there
A courier that doesn’t think about it’s end customers , they don’t bother to look for property’s , easier to just not bother and return items to sender .. I certainly won’t use them for anything I send
28 juni 2023
Omdöme utan inbjudan
Svar från ITD Global
Hi Martyn, I am sorry you have had a bad experience however we are not a courier.
Useless courier
Useless courier , claimed they couldn’t find me , funny how DPD,ups,amazon, Evri can
29 juni 2023
Omdöme utan inbjudan
Svar från ITD Global
Hi Angela, please be aware we are not a courier.
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