I placed an order on September 9th and was aware of the longer shipping times. However, it has been 10 days and I have reached out to the customer service email twice now with no response, submitted a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have written several mails to Iro, about the situation trying to solve it. This level of customer service is completely unacceptable from a brand at your price point. Making a customer wait seve... Se mer
Le service Retour seat déroulé très rapidement et le service client a repondu très rapidement. Ca Faisait longtemps que je n avais pas eu use experience agreable Avec mon achat. J avais arreté d ache... Se mer
Företaget har svarat
Had some difficulties with a refund on return , because of Italian warehouse errors and missing client support staff. Finally everything finished nicely and Iro even offered me a free product as an ex... Se mer
Företagsinformation
Skrivet av företaget
Fondée à Paris en 2005, IRO incarne une vision contemporaine du chic parisien, mêlant élégance intemporelle, attitude audacieuse et savoir-faire exigeant. Pensée comme une silhouette reconnaissable entre toutes, la marque propose un vestiaire moderne où se rencontrent structure et fluidité, sophistication et décontraction, héritage et innovation. IRO développe des collections inspirées par l’énergie de Paris, la culture contemporaine, le cinéma français et le design. Chaque pièce est imaginée avec une attention particulière portée à la coupe, aux proportions et aux matières, afin de créer des silhouettes fortes, féminines et naturellement élégantes. La marque est reconnue pour son expertise du cuir, du tailoring, du denim et des textures signature qui définissent l’ADN IRO saison après saison. Entre lignes précises, contrastes subtils et détails raffinés, les collections traduisent une allure instinctive et moderne, pensée pour des femmes confiantes, libres et affirmées. Chez IRO, nous croyons qu’un vêtement doit traverser le temps tout en restant profondément ancré dans le présent. Notre ambition est de proposer une mode expressive, durable dans son style et fidèle à l’esprit parisien : libre, sophistiqué et résolument contemporain.
Kontaktuppgifter
Paris, Frankrike
- serviceclients@iro.fr
- www.iroparis.com
2,4
Dålig
116 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The customer service and quality of their items is unacceptable
I have written several mails to Iro, about the situation trying to solve it. This level of customer service is completely unacceptable from a brand at your price point. Making a customer wait several months, only to dismiss a legitimate complaint and cast doubt on their account, falls far below any reasonable standard.
I bought a pair of trousers an I washed the trousers strictly in accordance with the care instructions. Given their price, I took particular care and checked the instructions several times. After the very first wash, the trousers had shrunk so severely in both length and waist that they no longer fit, despite having been slightly too large beforehand.
I am left with an expensive pair of supposedly high-quality trousers that became unwearable after being washed exactly as instructed, and no help from the customer service.
24 september 2026
Omdöme utan inbjudan
Where is my order?
I placed an order on September 9th and was aware of the longer shipping times. However, it has been 10 days and I have reached out to the customer service email twice now with no response, submitted an online inquiry through their website and even reached out on instagram. No response to anything. The item and size I ordered is now no longer in stock on the website and I’m worried it wasn’t allocated to my order
8 september 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Extremely Disappointing Customer Service - Refund Still Missing
On July 19, I ordered two white dresses to wear as evening dresses for my wedding. The size 36 turned out to be too small, so I returned it using the return label provided by IRO via UPS.
I waited a long time for a refund, but to this day, I have not received anything.
This is despite the fact that I can clearly see through the UPS tracking link that the package was received by IRO.
I have already tried to contact IRO twice. The first time, I used the contact form on the website.
On August 7, I tried again via the customer service email address.
Although I was very satisfied with the dress I received and the way it was packaged, I find the way this company treats its customers absolutely appalling.
Messages are simply ignored, and there is no way to reach anyone.
I thought IRO was a professional clothing brand, but when it comes to customer service, they clearly have a lot to learn.
At this point, the whole situation feels fraudulent. Unfortunately, I will never order anything from IRO again, and I certainly would not recommend the brand to anyone else.
19 juli 2026
Omdöme utan inbjudan
Svar från IRO
Dear Laura,
We are very sorry to hear about your experience and understand your frustration.
Please note that our Customer Service team is available during business days and doesn't operate on saturdays or sundays.
We always do our very best to respond to every request as quickly as possible, particularly during periods of high activity.
Your case was reviewed and resolved as soon as possible by our team, and we can confirm that your refund has been successfully processed.
We are sorry that the response time led you to feel that your messages were being ignored, as this was certainly not our intention. Should you ever experience an issue with an order or return, please don't hesitate to contact our Customer Service team directly so that we can investigate and assist you.
We sincerely regret that this experience affected your perception of IRO and hope this clarification provides some reassurance regarding the handling of your return.
Kind regards,
IRO Team
Svar från IRO
Cher Lionel,
Merci beaucoup pour votre retour d'expérience concernant notre Service Client, nous sommes ravis d'avoir pu répondre au mieux à vos sollicitations.
Votre satisfaction est notre priorité et vos commentaires sont très appréciés par nos équipes.
Au plaisir de vous accompagner à nouveau prochainement.
Bien à vous,
L'équipe IRO
Very disappointing customer service.
I have rarely experienced a company that is this unhelpful and inflexible. The team was unwilling to assist or find a reasonable solution and instead seemed to hide behind strict policies. Customer satisfaction clearly is not a priority.
The communication was frustrating throughout, and I felt no real effort was made to support me as a customer. A good customer service team should be approachable and solution-oriented, but that was definitely not my experience with IRO.
Unfortunately, this has left a very negative impression of the brand, and it has put me off ordering again in the future.
4 mars 2026
Omdöme utan inbjudan
Svar från IRO
Dear Francis,
We are sincerely sorry to read about your experience and regret that we are unable to meet your expectations.
Unfortunately, we have not been able to identify your case based on the information available in your review.
We would therefore be grateful if you could contact our Customer Care team directly by e-mail : serviceclients@iro.fr , and provide your order number or any revelant details so that we can investigate the matter further.
Customer satisfaction is very important to us, and we would welcome the opportunity to better understand the situation and assist you.
Kind regards,
IRO Team
Un problème sur une jupe avec un défaut…
Un problème sur une jupe avec un défaut dans le tissu.Le site a été très réactif sur mon mail et mon très vite trouvé une solution
1 juni 2026
Omdöme utan inbjudan
Svar från IRO
Chère Laurence,
Merci beaucoup d'avoir pris le temps de partager votre expérience.
Nous sommes ravis d'avoir pu vous apporter une solution rapidement et que notre service client ait été à la heuteur de vos attentes.
Votre satisfaction est notre priorité et vos commentaires sont très appréciés par nos équipes.
Au plaisir de vous accompagner à nouveau prochainement.
Bien à vous,
L'équipe IRO
Svar från IRO
Chère Marion,
Merci beaucoup pour votre retour.
Nous sommes ravis d'apprendre que notre Service Client a su répondre à vos attentes. Votre satisfaction est notre priorité et vos compliments sur notre écoute et notre réactivité sont très appréciés par nos équipes.
Au plaisir de vous accompagner à nouveau prochainement.
Bien à vous,
L'équipe IRO
Service clients à l'écoute
Service clients à l'écoute, réactif et compréhensif
5 maj 2026
Omdöme utan inbjudan
Svar från IRO
Chère Valérie,
Nous vous remercions sincèrement pour votre retour positif.
Nous sommes ravis d'apprendre que notre service client a su répondre à vos attentes. Être à l'écoute, réactifs et vous accompagner au mieux au quotidien fait partie de nos priorités.
Bien à vous,
L'équipe IRO
Svar från IRO
Chère Maria,
Thank you very much for your kind feedback !
We are delighted to hear that you were satisfied with our responsiveness and fast service. Your support is truly appreciated.
Kind regards,
IRO Team
Le service Retour seat déroulé très…
Le service Retour seat déroulé très rapidement et le service client a repondu très rapidement.
Ca Faisait longtemps que je n avais pas eu use experience agreable Avec mon achat. J avais arreté d acheter a cause des mauvaises experiences dans le passé. Bravo pour l amelioration .
13 april 2026
Omdöme utan inbjudan
Svar från IRO
Chère Drita,
Nous vous remercions pour votre retour d'expérience. Nous sommes ravis d'apprendre que votre expérience avec notre Service Clients s'est bien passée et qu'ils aient pu répondre à votre problématique rapidement.
Bien à vous,
L'équipe IRO
J’ai commandé sur le site.
J’ai commandé sur le site.
Commande reçu en quelques jours !
Tout était parfait et sans problème, je recommande !
2 april 2026
Omdöme utan inbjudan
Svar från IRO
Cher Damien,
Nous sommes ravis d'apprendre que votre commande vous est parvenue rapidement et en parfait état. Nous vous remercions sincèrement pour votre recommandation et votre confiance.
Bien à vous,
L'équipe IRO
Hugely Disappointing
One of the worst experiences I ever faced with online shopping. One would think an established brand like IRO would be above this, but unfortunately, once you make a purchase, they couldn't care less about what happens to your shipment. Negligent customer service, wrong order numbers, tracking mistakes, late responses, late processing, no follow ups, honestly I have never seen such a careless approach to consistent issues. I would much rather spend my time on the countless other brands out there with great quality and great customer service who respect their customers.
3 april 2026
Omdöme utan inbjudan
Svar från IRO
Dear Lina,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience, which clearly doesn't reflect the level of service we strive to provide at IRO Paris.
We sincerely regret the issues you encountered with your order, including the confusion around tracking, delays, and the lack of follow-up.
We understand how frustrating this must have been, especially when expectations are set by a brand you trust.
Please be assured that your feedback is taken very seriously and has been shared with our teams to review and improve our processes, particularly regarding order handling and customer communication.
Kind regards,
IRO Team
Vente archives
J’ai commandé deux pièces sur une vente Archive de la maison, pour un prix très correct, et je ne suis pas déçue. La coupe du pantalon est parfaite. Le pull est très joli. J’ai été livré très rapidement.
31 mars 2026
Omdöme utan inbjudan
Svar från IRO
Chère Victoria,
Nous vous remercions pour votre message ainsi que pour votre confiance. Nous sommes ravis d'apprendre que vos pièces issues de notre vente Archives vous apportent grande satisfaction.
Nous attachons beaucoup d'importance à la qualité de notre service et sommes heureux que la livraison ait été à la hauteur de vos attentes.
Bien à vous,
L'équipe IRO
Unresponsive and unhelpful support
I recently contacted IRO Paris regarding a leather jacket I was very interested in purchasing. I had been searching for this particular style for quite some time and wanted to confirm whether it was the exact model I was looking for (possibly from a previous collection, but I still don't know...).
Given the high price of the jacket, I expected a professional, attentive, and responsive customer service experience. Unfortunately, that was not the case.
My questions were only partially answered, and some responses were unclear. I had to follow up multiple times to get basic information, which was quite frustrating. Most disappointing was the final reply - it was just a very short, one-sentence response that didn’t address my questions in any meaningful way. It came across as dismissive rather than helpful.
When you are considering a significant purchase, you expect a level of service that matches the price and brand image. Sadly, this experience did not meet those expectations.
20 mars 2026
Omdöme utan inbjudan
Svar från IRO
Dear Gabrielle,
Thank you for taking the time to share your experience. We are truly sorry to hear that your interaction with our team didn't meet your expectations.
At IRO Paris, we strive to provide attentive, precise, and responsive service, especially when it comes to pieces as meaningful as our leather jacket.
We sincerely regret that your questions were not fully addressed and that you felt the communication lacked clarity and care. This is not the level of service we aim to deliver.
Please be assured that your feedback has been shared internally so we can improve both the quality and consistency of your customer support.
We woul greatly appreciate the opportunity to assist you properly.
Kind regards,
The IRO Team
Exceptional customer service
I love IRO. Great quality, stylish products. I have had a few items of clothing for many years. There were items in my last order that I had to returned (I ordered wrong sizes). There were delays and issues with the post office but IRO’s customer service has been very helpful, supportive and responsive. I obtained a full refund for the returned items. Very pleasant experience with a very professional and efficient client support over emails. I will buy again from IRO and would definitely recommend their products.
6 mars 2026
Omdöme utan inbjudan
Svar från IRO
Dear Annabelle,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that you enjoy the quality and style of our pieces and that some of them have been part your wardrobe for many years.
We're also glad that our customer service team was able to assist you and resolve the return situation. Providing responsive and supportive service is very important to us, so your feedback truly means to us.
Thank you again for your trust and recommandation. We look forward to welcoming you back to IRO Paris very soon.
Sincerely,
The IRO Team
Il y a eu un oubli de remboursement…
Il y a eu un oubli de remboursement pendant la période des soldes, qui était manifestement très chargée. J’ai donc contacté le service client par mail (l’adresse était d’ailleurs très facile à trouver sur le site).
Dès le lendemain, j’ai reçu une réponse : ils ont reconnu l’erreur, se sont excusés et m’ont confirmé que le remboursement venait d’être effectué immédiatement. En plus de cela, ils m’ont offert une réduction de 10 % sur la nouvelle collection.
J’ai vraiment apprécié la rapidité, l’honnêteté et le professionnalisme de leur réponse. Un service client efficace et respectueux du client — bravo!
27 februari 2026
Omdöme utan inbjudan
Svar från IRO
Chère Sofia,
Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous vous remercions également pour votre compréhension durant la période des soldes, particulièrement chargée.
Nous sommes ravis d'apprendre que notre service client a pu résoudre rapidement la situation et que notre réponse a été à la hauteur de vos attentes. Chez IRO, nous attachons une grande importance à offrir un service réactif, personnalisé et attentif aux besoin de nos clients.
Merci encore pour vos aimables commentaires ainsi que pour votre confiance. Nous espérons avoir le plaisir de vous accompagner de nouveau très bientôt.
Bien à vous,
L'équipe IRO
Never responding and never issuing the refund.
They merged my request after I sent three separate emails regarding my refund issue. However, after doing so, they continued to ignore all of my follow-up questions. I truly cannot understand why a brand would treat its customers this way. I have never encountered a situation like this before, it is honestly unbelievable.
The website clearly states that refunds will be processed within 14 business days after receiving the returned item, yet this has not happened, and it has now been over 20 business days. Their email responses also stated that I would receive a reply within 48 hours, which likewise did not happen.
27 februari 2026
Omdöme utan inbjudan
Svar från IRO
Dear Xin,
We are very sorry to read about your experience and truly understand your frustration.
This is certainly not the level of service we aim to provide to our customers.
While delays can occasionally occur, especially during busy periods, this should never result in a lack of communication or follow-up. We sincerely apologize for the inconvenience and for the delay in responding to your messages.
Please rest assured that we would like to look into this matter and resolve it for you as quickly as possible. We kindly invite you to reply to one of our previous emails or contact us again via our customer service with your order number so that our team can review your case in priority.
Thank you for bringing this to our attention, and we hope to resolve this situation for you very soon.
Kind regards,
The IRO Team
El proceso de devolución fue rápido y efectivo
19 februari 2026
Omdöme utan inbjudan
Svar från IRO
Dear Isabel,
Thank you for taking the time to share your feedback. We're delighted to hear that the return process was quick and efficient for you. Providing a smooth and reliable experience is very important to us.
We truly appreciate your support and hope to welcome you back to IRO Paris very soon.
Kind regards,
The IRO Team
La qualité des articles commandés et le service client sont excellents.
J'ai passé ma deuxième commande dans la boutique en ligne et je suis très satisfait. La qualité des articles commandés et de l'emballage est très bonne. Le service client réagit très rapidement et sans complication.
Merci beaucoup ! Je repasserai certainement commande très bientôt.
21 januari 2026
Omdöme utan inbjudan
Svar från IRO
Bonjour Kaschmir,
Nous vous remercions pour votre retour.
Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de nos pièces, de l'emballage de votre commande et des réponses apportées par notre service-client.
Merci beaucoup pour votre fidélité et votre recommandation.
Bien à vous,
L'équipe IRO
Very clear and fast response of Iro's…
Very clear and fast response of Iro's customer service team - incl solution.
3 februari 2026
Omdöme utan inbjudan
Svar från IRO
Dear Els,
Thank you very much for your kind feedback.
We are delighted to hear that you were satisfied with the clarity and promptness of our response, as well as with the solution provided. Delivering a seamless and attentive service is very important to us, and your comment is truly appreciated.
Should you need any further assistance, our Customer Care team remains at your disposal.
Kind regards,
IRO Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.