IRONMAN Omdömen 59

Due to Covid I had to cancel my Ironman Hamburg ticket and was promised a refund 14-days to a month later on.

Now several months later I still have not heard anything. I keep calling Ironman Hamburg at their listed number but no ones picks up.

I believe I have sent 20-25 emails regarding this and no ones answers.

So bad customer service - this is not the way to treat athlethes that pay overprices to participate in your events.

Without a doubt the last time I race a German Ironman event...

Der Firma kann nicht getraut werden. Die Rückzahlung der Startgebühr für die abgesagte Bemer Cyclassics in Hamburg wurde trotz Zusage (Zahlung sollte bis zum 09.11.21 erfolgen) nicht überwiesen. Telefonisch ist die Firma nicht zu erreichen und stellt sich tot. Bearbeitungsnummer wird zwar erstellt und einem standardisiert (Mail) mitgeteilt aber es geschieht nichts.

Took 1.5 months for Ironman Staffordshire to reply to my emails, shocking. They are totally useless.

Constant errors when trying to book Ironman events through Active.com, impossible to reach anyone.

Turns out Active.com's software doesn't work properly with some browsers like Chrome. Basic, basic requirement

And on top of that, they charge you a massive booking fee on top of a very expensive event. Total joke.

Would have given them a big fat zero if that was an option

Awful customer service, they literally just ignore you!!!

Do not pay these cow boys.
No customer service
Money grabbing corporate thieves
Do the same distance with an alternative company for a fraction of the price, avoid.

Best organized events

Have done several races and always satisfied. Last race took place in 2018 though could not enter the proper date here.

Customer service non-existence. If you like to donate your money because of incompetence please choose another charity.

Wenn es um Rückerstattung geht, verhält sich dieser Veranstalter sehr unseriös. Wegen Corona wurde IM Kraichgau nun zum zweiten Mal verschoben. Bei meiner ersten Aufforderung zur Erstattung wurde dies rigoros abgelehnt (wg. AGB's und höhere Gewalt). Dann bekam ich plötzlich doch die Option angeboten, dass eine Erstattung erfolgt. Was folgte war eine lange Hinhaltetaktik und bis jetzt kein Cent...
Der Kundenservice ist sehr schlecht. Antworten kommen, wenn überhaut, sporadisch. Knapp 300.-€ kassiert, ohne Gegenleistung.

I would not recommend this organisation. They appear to be involved with a myriad of other organisations and connections eg Active.com; Booking Protect etc etc. None of them are any good and they seems to play one off against the other. The result is you get absolutely nowhere when you want to find things out or things change after you have paid your money. It's all seems so easy and glossy when they are taking your money but once you've paid it's a total different story.

Jeg er enig med alle andre. Jeg har ikke mulighed for at deltage efter, at det hele er blevet udskudt. Det er simpelthen for dårligt, at man ikke kan få pengene tilbage eller må sælge sin billet videre, når løbet igen, igen er blevet udskudt. De er for pengegriske!

I was genuinely looking forward to this event. It was to test my own personal sense of ability and mental strength and I was putting in the training to get around that course. When it was cancelled I was disappointed but it was due to Covid and understandable.

At the time of booking, I purchased the Ironman endorsed and recommended insurance (same page at checkout), for which I'm sure they receive a kickback from.

At the point when Ironman cancelled the event, my insurance became invalidated. Apparently, they do not cover postponement. I asked Ironman for a refund and was told NO REFUNDS. You can swap to another Ironman in South Africa the same year (I'm in the UK), or move your booking to the following year but NO REFUNDS. Pretty poor service if you ask me so I agreed to postpone.

So what has happened since. Well, Covid is still around in March, we are still under lockdown, the pools don't reopen until April, and the event is in June so an unacceptable amount of time for swim training, I would be surprised if the event actually goes ahead in all honesty. I certainly am not as fit as I would prefer to be given the closure of gyms (to training during snow) and pools closed.

I asked for a refund again and told NO REFUNDS. It was explained to me that Ironman incur fees and charges from cancelled events. Isn't that why you have business liability insurance?? Certainly in my industry (travel) it is! Plus the travel industry have been forced to issue refunds through decent customer service and mandated by the law. Why do Ironman sit outside of this box?

So now I need to waste my own time and hopefully a portion of Ironman's by going down the legal route. I am frustrated by the lack of customer focus and after care, especially for a sold out event.

But there we go. Very clearly Ironman are in it for the money only and refuse to support those who bolster the business.

Treat customers today how you expect your customers to treat you tomorrow.

SUPER dårlig kundeservice!! Arrangementet 70.3 Elsinore 2020 blev først udskudt til september og derefter aflyst pga. corona. Billetterne bliver derfor flyttet til det samme event i 2021. Jeg har ikke mulighed for at deltage i 2021, og havde heller ikke mulighed for at deltage i september da det først blev rykket dertil. Men Ironman har på intet tidspunkt give én mulighed for at få sine penge retur. Derudover får jeg af vide, at hvis jeg ikke går ind og bekræfter min udskydelse af billetten, så vil jeg miste både min billet og mine penge. Det skal siges at jeg har modtaget nu 8 af de samme mails, hvor der står at jeg skal bekræfte udskydelse af min billet inden xx dato (som selvfølgelig udskyder sig for hver ny mail), ellers er den ikke "gyldig". Da jeg spurgte hvad det betød, er det så at man mister sin billet og penge hvis man ikke går ind og bekræfter. Det kan man da ikke!! Det er for vanvittigt :(

Ekstrem dårlig kundeservice. Støtter ALDRIG deres arrangementer igen! De har grundet Corona udskudt arrangementer, og vil efterfølgende ikke tilbagebetale penge, kun tilbyde at udskyde til året efter. Dette til trods for at det ikke er muligt for mig at udskyde det tilmeldte arrangement grundet graviditet.

Best organised event I’ve ever experienced. Unbelievable.

Ironman surely don't care, I wrote my last review regarding an incorrect profile last October, now 7 months later, it still is not resolved. It is a minor issue, surely a 7 year old could fix it.

There is incorrect information on my profile, something easy to fix. Despite numerous emails to the appropriate people, all I have received in over 6 weeks, is an acknowledgement of my problem. I copy part of their response here: "Your inquiry is important to us and our staff will follow up with you shortly. IRONMAN and Rock 'n' Roll are committed to providing athletes the ultimate event experience, one that includes supporting participants from start to finish."
Surely this is misrepresentation.

Ærgerligt at opleve hvordan en så professionel spekulere i at folk skal købe deres start nummer så tidligt som muligt for efterfølgende nærmest at umuligøre ombytning eller refundering

I have participated in this event for two years - 2014 and 2015.

Both races is in Alcudia, Mallorca, Spain. For the 2015 race i had a very bad experience with the service crew that afterwords have given me the feeling of never going back.

After finishing halv and IM route on a very warm saturday in May I crosses the finish line and is really tired. After the finish line we enter an area that should be for athletes only, where our "after race" bag is with our things, and there is quit a lot of non-athletes in this area. Suddenly my friend an girlfriend is in there, because the area that should be restricted because of all off our things were open for all.

After finishing I got my finisher t-shirt, and because i was tired and hungry i didn't look at this before the next morning. It turned out that I was given an Relay shirt - as if you had finished as part of a team an not individually.. I went down to the local race office trying to get the t-shirt swopped to a "non-relay" but they couldn't give me one - they didn't have any more.

After a lot of discussion - their approach was - too bad, we don't have anymore so that's your problem - i got them talked in to getting a new one, and send it to me. This is now 10½ week ago. I've written quit a lot of e-mails to the Athlete Services without any reply - then I tried the race director who forwarded me to Athlete Services who then did reply, just to say that they thought someone else would answer...

I'm not any closer to get the finisher t-shirt and even though this is a good seasson start up race, i'll rather go for vacation than for racing with them. Their arrogance is increadible.

BR / Jeppe