iPage Omdömen 1 193

I had a complicated billing issue that was resolved efficiently by your support team.

you know, i just need a phone number,,,whenever I have had a problem i have had to repeat myself over and over and ove on chat, then demand a supervisor.....NOT WORTH IT..don't have time for it..i am not a IT person so I need to talk to someone..not spend an hour on a chat with no results...NOT RENEWING. Am also sick of this sign in crap with google or this one or that one...GRRRRRR

The representative is very cooperative and helpful. Best experience of support. Thanks

The agent was fast, kind, and very knowledgeable. She fixed everything within only a few minutes.

I’m a long-term client of iPage; the service was mostly OK, but at times I got very stressed. Like when they cancelled my SSL certificate, ‘by mistake’, twice in a row. It took ages to recover. Or when their systems would not save my new address after endless tries, resulting in suspension of my domain names. But not knowing better, I stayed on.

Then last December, with my 3-year contract about to expire, I contacted iPage to renew; they wanted double what I’d paid last time. After trying again and again to lower the price, I decided to leave, registered with a competitor, and began the migration.

Then, just before the expiry of my contract, I was shocked to receive an e-mail from iPage thanking me for my purchase of $730. It turns out someone there had used my card to purchase a 3-year renewal at full price. When I complained, they claimed my account was set to “auto-renew”. When I challenged this, they said sorry, it was a ‘glitch’ at their end, they would refund. When the refund arrived, there was $50 missing. I spent ages arguing for the missing money, to no avail. They wouldn’t listen. It was my fault, or the bank’s. No argument would sway them.

So I’m leaving this review, to warn anyone thinking of switching to iPage / Bluehost: beware, you might regret it.

Great detailed assistance

I just renewed my iPage Hosting Package two months early and the price was reduced. Excellent customer service!

Ipage is worst. Please close your company.

I AM ELATED ABOUT THE EXCELLENT CUSTOMER SERVICE THAT I RECEIVED FROM PAVAN AT IPAGE TONIGHT!!! FOR THE PAST 2 YEARS, MY NON-PROFIT HAS BEEN UNABLE TO USE OUR SECONDARY DOMAIN NAME, WHICH IS A SHORTER & EASIER TO REMEMBER AND TYPE VERSION REQUESTED BY SEVERAL DONORS. I EXPLAINED THE CONNECTIVITY ISSUE TO PAVAN--AND HE FIXED IT IN LESS THAN 3 MINUTES. SADLY, TWO FIRMS THAT PREVIOUSLY OWNED OUR ACCOUNT CLAIMED TO BE UNABLE TO FIX THE PROBLEM, AND BLAMED IT ON OUR WEB SITE CREATOR. BUT PAVAN HANDLED IT WITHOUT EVEN BLINKING. HE'S A DEFINITE ASSET TO IPAGE, AND DEFINITELY EARNED OUR CUSTOMER LOYALTY. I RATED HIM 5 STARS IN EVERY CATEGORY.

Professional support team who resolved my problem in 15 minutes in one interaction

iPage (the email guys) fixed my email quickly and properly. Clear communication, fast turnaround, and they knew exactly what they were doing. Everything is working again and the whole process was straightforward. Highly recommended.

Once I contacted help, they fixed the issue immediately. Very happy with the service.

Quick replies and equally quick service.

The chat representative was helpful, knowledgeable, and attentive. I don't care for chats, but this person made it bearable by being direct with his or responses.

Very helpful. thank you.

It was great, would give 5 stars but was forced to give a rating before asking a second question.