Interbacs Omdömen 

We've had a great experience with Interbacs and have always found their service to be professional, reliable, and efficient. The team has consistently been helpful and responsive whenever we've needed assistance.

A special mention goes to Fikayomi and Christopher, who have been absolutely fantastic. They are always available to help, quick to respond, and go above and beyond to ensure any queries or issues are resolved promptly. Their professionalism, knowledge, and dedication to customer service have made a real difference to our experience.

Thank you to the entire Interbacs team for your excellent support. I would highly recommend their services to anyone looking for a dependable direct debit provider.

Interbacs were so helpful with unknown payments going out of my mother in law’s account. They just collect the payments on behalf of the company. Thanks guys

Had to cancel 2 annual charge direct debits from this company today after they took payments totalling £350 from my elderly brother's account which he did not authorise for services he did not need. One of the 'helplines' from the 'service providers clicked off after a couple of rings. The other hung up on me when I asked them to stop scamming my brother who has dementia.

Since posting this I've had an email from Trust pilot asking for my details to pass on to this company. I have no intention of interacting with this company on the phone. My brother has submitted a subject access request to them and I have spoken to the Information Commissioners Office who want to know the outcome as they have recently prosecuted companies for similar behaviour. We will also be reporting to Action Fraud and Trading Standards via Citizens Advice who I have also spoken to. They can investigate rather than this company marking their own homework.

By far the best direct debit provider very reliable and helps a business prosper exponentially would highly recommend to other businesses if they are seeking a direct debit collections for there business look no further Interbacs should be your first stop and will definitely over deliver on there services very phenomenal

Someone contacted my 84 year old mother in-law regarding insurance for the underground pipes on her property , she told them she wasn't interested and basically had to hang up on them as they were being very persistent and it was upsetting her. about a week later she received a direct debit form from this company with her full address and bank details which I find most concerning as she didn't give the caller any details yet this was set up and the first payment of £29.99 has gone out of her bank today, we've spoken to the bank who have now cancelled the direct debit, she hasn't received any documents from the company who are supposedly offering the cover and when contacted by the bank they had never heard of her and knew straight away it would be something to do with this company , this whole experience has caused a lot of stress to my mother in-law and it certainly does seem they prey on the elderly , should hang there heads in shame

It is such a simple app to use.

Contacted Interbacs regarding a suspect Direct Debit set up by another company. After explaining my concerns, Chris immediately cancelled the DD. Thank you for the speedy resolution.

I have to deal first hand with vulnerable individuals that have unwillingly signed up to policies they do not need. Great to see that Interbacs are getting it right. They listen, are extremely supportive and take the time to explain who they are, how they can help and what to do next. Keep up the hard work, it is appreciated.

Recently learned that Interbacs are a direct debit provider and work with lots of different businesses. I queried a payment from one of their customers and the level of support I received was phenomenal. It’s a shame that some reviews don’t realise that they uphold the consumer protection more than anything. Keep up the good work guys

Forever having to cancel DD's from Interbacs from my elderly Mothers account. 2 more this weekend both for services not required. £195 for Tumble Dryer cover?
This company needs to vet it's client base as every company they deal with seem to prey on vunerable old people.

Once again I've had to cancel a DD with a company through Interbacs, it appears that everyone who uses this company prey on old people with Dementia

Where do I start was really hard to place our boiler company with a solid Direct debit provider & interbacs have been there to the rescue very thankful! To be onboarded with the best direct debit collections provider the team are professional, amazing, profusely thankful to Caesar for giving competitive pricing & opportunity to scale up business as no other direct debit provider offers close enough and Fikayomi made the process swift from start to finish has a wealth of experience in the industry & lastly Rafaela for her outstanding management with the account I'm looking forward to the new year to grow with interbacs have full confidence & definitely will be placing my other businesses with this outstanding team if your in need of a secure direct debit provider to save you money help you get quantum leap in your business! look no further interbacs has all your answers highly recommend by far the best, immeasurable service will be provided

H4L
Adam

Same as other 2 reviews Interbacs DD for £269.99 to Clear Water Drainage Cover for our elderly neighbour with Dementia. We have recently cancelled 3 Boiler Cover on her behalf DD for over £1,000 a year. 2 genuine companies one spam. Someone at your end not doing there job.
Just had an email to check my review but the 2 DD have Interbacs Re Drainage Protection and another Interbacs 3 for £269.99. Not sure if there is another interbacs that does DD,
I have changed my review after the support I have received from Chris Hughes at Interbac. Refunds have been received from all companies involve, and I now realise my troubles were not of Interbacs making. Thanks Chris. John

Since using Interbacs we have been able to process payments with ease and have a great team to reach out to when any questions are needing replies.

The pricing is competative and pay outs are fast.

I would highly recommend Interbacs

An all-too-rare example, in the modern world, of a company who says that they will do something... ... and then actually does it.

I think the thing that impressed me most was the immediacy of the attention we received once we were recognised as a serious potential customer. Within hours we were having virtual meetings with sales, technical, integration and commercial teams. This was VERY impressive. And this attentiveness did not stop once we had signed up. Throughout the early, mid and late on-boarding process whenever we had a query or spotted a potential issue, it was resolved, usually in minutes.

This seems like a company who get a lot of things absolutely right.

Approaching the one-year mark with this payment processor, I'm thoroughly impressed by their services. Choosing them was a brilliant move for our business. The user portal is a breeze, simplifying payment management.

Their customer support is outstanding, promptly addressing technical queries. I trust them completely for smooth and secure payment processing, freeing me to focus on business matters.

Partnering with them has truly elevated our operations. In short, I'm thrilled with this payment processor.

I contacted Interbacs as they were the credit services company used by a scam company to elicit payment from my elderly mother (much n the similar circumstances top the eearlier review on this thread form July last year). Interbacs were very helpful in giving me advcie and help, for which I am grateful.

An absolutely fabulous company. From our initial meetings with Ceasar and our continued support from our account manager, Chris, and technical support from Fane, our business is getting better every day. Anybody looking for automated regular payments should use Interbacs. They are a great team.

We have been with Interbacs for three months. I must say, at this moment in time everything has been super easy and transparent. Wether you're a new business or not Interbacs can cater for all of your needs.

Customer service team is outstanding too! Special shout out to Rafaela who has been with us every step of the way.

I look forward to growing my business in partnership[p alongside Interbacs for the foreseeable.

I have been using Interbacs for over a year now. Really great service.

A well managed business with great support. They were particularly brilliant with a complex API integration we needed as a business.

They are always available when you need them and quick to respond to queries.

I have been very happy with their approach to helping my business grow.

Please keep up the good work.