Indesit Service Omdömen 

I have a 6 month old tumble dryer that frequently does not work or does not complete the circuit
As the are no proper manuals available, I booked a services visit with an engineer.
This was arranged twice and both no shows by the engineers.
When I complaint about the no show, the engineer cited parking issues and also claimed that he tried calling my mobile. This is a complete fabrication and appears from other feedback to be a standard response
Given the effort required for arranging a engineering visit, the no show on the day and the patronising response from the their WhatsUp team and the lack of formal complaints process, this is quite clearly an after sale support designed to deter people from using it.
MY CONCLUSION IS DO NOT BUY INDESIT OR WHIRLPOOL PRODUCTS
The poor after sale is not worth the any potential savings on the purchase

Don’t buy an oven from them. We had 4 call outs as the seal on the door kept falling off. On the 4th visit they did a report and told us it was a manufacturing problem they knew and if it happened again they replace it. They now say it’s 2weeks out of the 12 month warranty and they won’t do anything unless we pay the call out of £120 plus VAT to replace the seal which comes off every 3 months.

Richiedo intervento per il forno da incasso Indesit in garanzia che si accende e si spegne da solo a settembre 2022, ditta di Montorotondo Sae Assistenza di Natale Buzi ripara dopo 2 mesi a fine novembre, tecnico non rilascia nessuna ricevuta di riparazione.a gennaio di 2023 dopo 45 giorni forno a stesso difetto ma 7 giorni fuori garanzia.Assistenza mi dice che devo pagare riparazione e normale?

Our dishwasher broke down, and I made the mistake of calling Indesit to have them try and fix it, thinking they'd be the best equipped. Things got off to a bad start immediately, with me being upsold no fewer than 4 different variations of an insurance plan I did not want—I just wanted a simple dishwasher repair.

We finally get a repair booked, a guy comes, says there's no problem as far as he can see (because the issue only arises 5-15 minutes into the wash cycle and he apparently didn't wait that long), leaves. We end up needing a total of 4 subsequent appointments for someone to finally diagnose the problem, and order a part to fix it.

This engineer who diagnosed the problem then proceeded to miss 4 appointments in a row, spanning over a month. Each time, I was told there should be no problem and that the engineer was simply sick last time, and each time I waited through the entire appointment slot before being told AFTER IT ENDED that no one would be coming.

Each of the myriad stages of this process has cost me hours of my life, calling, texting, and waiting for engineers to arrive and planning my work day around that. I have every word of their automated phone system memorized, because almost without fail, I'll get through the entire menu system and then be told patronizingly "we are sorry, we are unable to answer your call right now." This, of course, while their website says "less than 5 minutes" by phone.

Naturally, they direct you to their chat system, which is equally dysfunctional—often dropping you from the queue without so much as even notifying you—and even more useless if you ever actually do get someone.

Truly one of the worst customer experiences I've ever had, to the point where it actually breaks my heart that something so stupid has negatively affected my life so severely. Needless to say, I won't be touching this company with a 10-foot pole for any future appliance needs.

EDIT: Don't let them attempt to save face with meaningless replies to these negative reviews - the contact methods they've just provided are the same ones I've needed to try over and over the past 3 months, getting either no reply at all or one that's so useless they might as well not have.

We’ve had the same engineer come out and fix our dishwasher and oven 3 times now. Trevor is such a great guy who goes above and beyond each time, very professional and always fixes the problem.

New cooker in new house- interior light failed after 6 weeks. Initial response was good - they would send a new bulb which is so easy to install- they sent bulb & whole component - tried the bulb & it didn’t work & are they seriously expecting me to install the whole fitting? Cannot get through to customer service - tried yesterday & 3 times today but they are “too busy” Disappointing so consider this before buying Indesit

Absolutely joke of a company! Month old machine which broke and needs a new motor! 3 weeks later the engineer missed 3! Yes 3 appointments! Two different customer service advisors who are awful at their Jon are no help and I’m told to wait another 2 weeks. Advisors ended chats with me with no resolution, no new machine and I’m still left without a machine at Christmas with two poorly children. Disgusting service and company!

Belt broke in November 2020. Repaired under warranty.
Broke again in November 2021. Under 12 months since last repair so €105 would be refunded.
21.11.21 Jack said claim was escalated and refund would be issued.
5.12.21 Maisie said the claim was sent to a Manager on 22.11.21 but nothing on the system as of yet.
6.12.21 I requested details of your legal department but nothing forthcoming.
12.7.22 Jag spoke to his supervisor and said he will send to Supervisor. She will speak to original people who spoke to me. Expect refund 5-7 days. NOTHING RECEIVED

Absolutely shocking repair service. Took a day off work to wait for an engineer to fix my washing machine. Was advised engineer would be with me between 12PM and 3PM. never showed up. Contacted customer service through live chat and was told 4:45PM latest, never showed up. Contacted customer service at 5:15PM who told me the engineer couldnt find parking and that he was having issues with his phone so couldn't call me. There is ample parking around my flat and if he had called me, I would have let him into the secure basement parking. Customer service coudl only book me in for another weekday and I am not taking another day off for this terrible repair service. What a joke. You owe me a day's wages

My Indesit spin dryer which I have had for only 15 months has gone rusty around the rim. As it is described as cosmetic damage, it is not covered by the guarantee or any extra cover I might have had. Am I supposed to pay out £200 or so for a new one?
My experience with the Hotpoint website and webchat has been frustrating too as spin dryers and the fault were not covered in the options.

Reply to Indesit comments below: YOU OBVIOUSLY HAVEN'T READ WHAT I WROTE - YOU CANNOT EVER SPEAK TO A HUMAN ON YOUR CURRENT SYTEM. YOU ARE ONLY FURTHER DISPLAYING YOUR ARROGANCE AND IGNORANCE OF REAL CUSTOMER SERVICE AND SUPPORT. SHOCKING. IF CAN, USE ANY OTHER COMPANY NOT INDESIT.

Would give 0 stars if possible. For the 2nd time in 6 months 1st engineer to call though very pleasant totally useless and didn't fix machine. Had to go another 5 days without washing machine and have more time off work for 2nd engineer to come out. They seemed to know what they were doing but we'll see. Cannot EVER speak to anyone though company are very proud of their presence on Facebook and WhattsApp. Seriously considering cancelling all my policies with this shoddy service and company.

Pathetic service and total lack of ability to service their warranty claims. Took 14 calls to get through on the phone as their automated system cuts you off with the ‘large volume of calls’ whinge. That’s an embarrassment and shows a total lack of respect for the money we’ve spent. It will have taken 3 weeks for them to attend and repair an in warranty dishwasher if they actually do get it done in a further 10 days which is the ‘earliest opportunity’ they have. ‘We have a lack of engineering cover in your area’ is what’s the guy says as if I’m supposed to feel sympathy for them. DO NOT BUY ANYTHING IF YOU EXPECT ANY BACKUP. Look at their reply to me and laugh. Not enough engineers, what do they want sympathy? Dont buy, the only way to get trash like this out of the UK market is to bankrupt them.

Left without a hob to cook my meals. Turned out my Indesit hob was leaking gas due to a faulty part, so tried for 24 hours to speak to a human being - phone calls, texts, WhatsApp etc to get a refund so I could go and get a replacement- this is day two and I’m still waiting… absolutely no sense of customer care - recommend you steer clear of these companies- Indesit, Hotpoint and Whirlpool who are apparently part of the same group

I bought an indesit cooker and within weeks the oven kept cutting out. 3 visits later and still not working. They are not interested now unless I send them call out fees. Indesit say it it Hanson's electricals responsibility to deal with this and Hanson says it's Indesit.Hanson are now part of Euronics group so I will stay well clear of buying from them also.

Having just read the reply from indesit, it looks obvious that they have not read my review properly. I have had engineers come 3 times and the fault persisted. I have since had a refund from Hanson electrical but only after intervention from trading standards.

My tumble dryer plug caught fire, causing the plug socket to also catch fire. Luckily it was not a big fire. I reported the problem, and an Engineer agreed the problem was not to do with my socket as the earth tested perfect. I am yet to receive any feedback from them following the engineer visit and cannot get hold of anyone.
I feel that the tumble dryer should be replaced as a bare minimum and the electrical socket should also be replaced at a cost to Indesit considering this would never have needed to be replaced if the tumble dryer had not caught fire.

I would like to write an update to yesterday's 1 star review.
This morning I received a reply from Nabeela regarding our faulty appliances, all of which are under the first 12 months of manufacturers warranty. (The washing machine needed a new drum, the cookers main oven door fell off and our tumble dryer is now rusting )
I was advised to further my grievances with these products to Hotpoint service dept. I have done as requested, unwisely as it appears, and spent the best part of 8hrs or so exchanging messages with various departments and people within Hotpoint to be finally told that rust is not covered under warranty, even though the paintwork is incomplete from the point of manufacturing and as such,they would like to charge us for an engineer visit and any subsequent parts that need replaced, despite the appliance only being 8mths old.
As stated we've allowed 2 major repairs to be carried out on separate appliances within a couple of months of purchase, when we could have insisted on appliance exchange. If the Whirpool group consider this good customer care, then I'm sorry, but I feel I have to let other potential customers be aware that subsequent purchases could be substandard in quality and any required aftersales service, below expectations.
I'm extremely disappointed and wish we had kitted out the kitchen using another manufacturer.

Warranty repair of my indesit washing machine was fast. Didn't have to pay anything.

Took the day off work and waited all morning 8:47-11:47 for the booked appointment but no engineer turned up. Contacted them on WhatsApp(Mostly automated) slow to reply over 3/4 of an hour. I was told the engineer has called in sick so they must have known and could have texted me rather than me waiting in for an engineer that wasn't going to arrive. Now been given an appointment for another 7 days time!

From 13 aug when I paid for a washing machine to today six weeks later the machine has still not been fixed. In all 8 appointments were made and cancelled on the day. I have wasted hours of time trying to call or online chat over these weeks. The final insult is that they have charged me for the one time they did actually visit to diagnose the fault. Why did I have to pay £60 for this as they have spectacularly failed to then fix the machine? I will never buy indesit again as I never want to deal with their repair service.

called 20th tech arrived 26th needs new part will come back 30th meantime I have no tumble dryer and need work clothes washed and dryed