Car was clean overall, but didn’t appreciate being asked for a separate 2 GBP payment to clean my wheels. This should be inclusive.
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Plats
Byt platsHighwood Lane, BS34 5TQ Bristol, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff are always really friendly and helpful! They also recommended discounts and multi buys to make it more economical.
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I like how the car is given a mini wash-over first by someone as this gets rid of bits of grit and other debris, before entering the automated carwash, which avoids the risk of bits scratching the p... Se mer
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I paid to have the Ceramic XTR and the brush on the left hand side of the wash wsnt working and the back of the car was dirty (hadn’t been washed ) so I don’t feel it was worth it.
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Företagsinformation
Skrivet av företaget
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Kontaktuppgifter
Highwood Lane, BS34 5TQ, Bristol, Storbritannien
3,0
Medel
74 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't use the app
Posters at the wash advise paying through the app. Bought a wash but it didn't show up in the app. Manager refused to let me go through the wash even though he could see I had paid. Made it clear it was my problem not his (or IMOs). Ended up paying again as I really needed the car washed.
2 maj 2026
Whist waiting I bought a car washing…
Whist waiting I bought a car washing using the app. Only to get to the front and it wasn't in my wallet on my app and also still not there. While I was at the front the worker told me that it could take up to 10 minutes to come through. That's not acceptable.
30 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent service
The staff are always really friendly and helpful! They also recommended discounts and multi buys to make it more economical.
2 maj 2026
Svar från IMO Car Wash - Patchway (ASDA)
Karen Harding,
We appreciate you sharing your experience! We're happy to hear that our staff is friendly and helpful and that they recommended ways to save money. Thank you for your positive feedback!
IMO Car Wash
Svar från IMO Car Wash - Patchway (ASDA)
customer,
We appreciate your fantastic feedback! We are so glad to hear our staff provided brilliant service. Thank you for your review!
IMO Car Wash
does the job but prepare to pay extra for wheels
Car was clean overall, but didn’t appreciate being asked for a separate 2 GBP payment to clean my wheels. This should be inclusive.
30 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
customer,
We appreciate your feedback. We're sorry that you were asked for an extra payment to clean the wheels; we'll review this to ensure a more consistent experience.
IMO Car Wash
Not everything was working
The only one side of the first set of side brushes was working and the overhead buffer didn’t come down at the end
28 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Customer,
Thank you for your review. We regret to hear about the issues with the side brushes and overhead buffer. We'll review your feedback to improve our service.
IMO Car Wash
Svar från IMO Car Wash - Patchway (ASDA)
Matthew Wyatt,
We appreciate your positive feedback! We're happy to hear that you experienced a quick queue and a well-cleaned car. Thanks for your review.
IMO Car Wash
Svar från IMO Car Wash - Patchway (ASDA)
customer,
We regret you were charged an extra cleaning fee. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rain guard
Bought Rain guard. Wheels dirty at all, body on the bottom sides dirty, also rear bumper. Really weak. I'm disappointed.
26 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Marcin Sobczak,
We appreciate your feedback and are sorry the rain guard did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Bird poo still visible on the car once…
Bird poo still visible on the car once I returned home. Really disappointed.
Staff were attentive when speaking to them, but like I said, poo left on the car.
24 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Kayn Watkins,
We appreciate your feedback and regret the bird poo was not removed. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Svar från IMO Car Wash - Patchway (ASDA)
Samantha,
We're happy to hear that you found our service easy, quick, and effective. Thank you for your positive feedback!
IMO Car Wash
I paid to have the Ceramic XTR and the…
I paid to have the Ceramic XTR and the brush on the left hand side of the wash wsnt working and the back of the car was dirty (hadn’t been washed ) so I don’t feel it was worth it.
25 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Dave Hopkins,
Thanks for letting us know. We regret that the Ceramic XTR wash was not satisfactory because of the brush malfunction and incomplete cleaning. Please email Customer-Services@imo-carwash.co.uk so we can investigate.
IMO Car Wash
Didn't clean birds droppings
25 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Jasvinder Singh,
We regret that the cleaning was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Amazing product - just lack of attention at busier times
Love IMO easy and lasts a while between washes , but the attention to detail when busy has put me off this time , birds mess and bug splats still on front of my car , marks on glass - now it sounds petty but it would only take a few moments in the pre wash to double check these things - rather then push the extra charge for tyres and wheel wash - I’d pay more for window edge and bug wash … over all love the waxing and protection just wish all the grime wasn’t still on the car .
18 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Jason Thomas,
We appreciate your feedback. We're sorry to hear that our attention to detail wasn't up to par during your recent visit, especially with the remaining grime on your vehicle. We'll address this with our team to ensure better pre-wash inspections in the future. Thank you for bringing this to our attention.
IMO Car Wash
I was not happy
I was not happy, in fact I was very disappointed.
I went for quite a decent wash at £13 for my alloy wheels to still be dusty and it wasn’t ingrained on as the car is new.
Brown water marks all over the car. I basically had to wash it again.
Not a good finish at all.
8 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Lucy scotland,
We appreciate your feedback and regret the wash quality did not meet expectations, especially concerning your alloy wheels and water marks. We will review our processes to improve our service.
IMO Car Wash
Half the wash was broken
Prices regarding the app are very misleading. You state an in app price, but not that it requires a bulk purchase. This is miss-selling of goods to start with. Secondly your Patchway Bristol branch charged for a wash cycle where the central wash brush was not even working to the point that the bonnet, roof and back of my car were still dirty and hand prints still visible on the boot.
Not impressed at all
6 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
Many Thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Gentle first timer.
Quick, efficient service, inexpensive and the staff were patient/gentle with me as it was my first time. I wish there was one in Hayes where I live.
6 april 2026
Svar från IMO Car Wash - Patchway (ASDA)
customer,
We're happy to hear that you found our service quick, efficient, and inexpensive! We appreciate your kind words regarding our team's patience. We'll consider your suggestion about a location in Hayes. Thanks for the feedback!
IMO Car Wash
Not received the product but its been…
Not received the product but its been paid for more than a week now
23 mars 2026
Svar från IMO Car Wash - Patchway (ASDA)
Many Thanks for your review. Please contact us via our website so that we can investigate further.
poor cleaning half the driers were off…
poor cleaning half the driers were off or knackered
30 mars 2026
Svar från IMO Car Wash - Patchway (ASDA)
Greg Hale,
We regret the poor cleaning and faulty dryers. We'll investigate. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Automatic machine does the job well, but staff don't do proper pre-wash
The staff use the water jet just for a sake, they are not serious of washing body wheel. The automatic machine does the job well, but staff carelessness force people not to go there again.
I went for a triple foam wash, and they didn't do pre-wash properly
25 mars 2026
Svar från IMO Car Wash - Patchway (ASDA)
Mahesha,
We appreciate your feedback and regret that the pre-wash was not properly done. We will address the staff's carelessness to ensure a better experience.
IMO Car Wash
Detta är Trustpilot
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