Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Se mer
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Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Se mer
The customer service was excellent and the product is fantastic. We never thought we could get a fire in our home, but this means we have the cosiness of a real fire without the cleanup and it heats t... Se mer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktuppgifter
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very Quick Delivery unfortunately we…
Very Quick Delivery unfortunately we ordered the worng size Stove ,Amanda immediately arranged for the new stove to be delivered and take the previous one away on the same day .Received the refund within a few days
Very Happy Customers
Mark & June
24 mars 2026
Svar från Imaginfires
"Hi Mark & June, thank you so much for the 5-star review! We’re so glad we were able to get that swap sorted for you on the same day and that your refund was processed quickly. We always aim to make things as smooth as possible, even when plans change. Enjoy your new stove!"
Brilliant Bio Fuel fire
Brilliant Bio Fuel fire. It is so realistic and with proper flames. Looks and feels like an original log burner. And it is portable!
21 oktober 2025
Svar från Imaginfires
Happy to hear you are enjoying our Howarth fire.
Had a little issue with delivery
Had a little issue with delivery - however the team cleared it up quickly.
26 mars 2026
Svar från Imaginfires
Thanks for the feedback! I’m sorry about the delivery hiccup, but I'm glad the team could resolve it quickly for you. We appreciate your support!"
Bio ethanol fuel
Bought a bio ethanol fire sometime ago and returned for extra bio fuel. Fair price. Quick delivery. Trust worthy company from my experience
25 mars 2026
Svar från Imaginfires
Thanks for being a returning customer! We’re glad you're happy with the fire and the quick fuel delivery. We appreciate the trust!"
Good quality product and I recommend…
Good quality product and I recommend this fuel for my fire, it doesn’t have any bad odour, so all good.
16 mars 2026
Svar från Imaginfires
Happy to hear you are enjoying our low odour fuel and for recommending our fuel.
Really helpful customer services
Really helpful customer services. Brenda Watts was very responsive to my enquiries. Very good at problem solving and offering a solution. I would highly recommend. Fires are lovely fuel burns well. Prompt dispatch.
9 mars 2026
Svar från Imaginfires
We really appreciate you taking the time to share your experience! Brenda is a valued member of our team, and we're so pleased she provided such responsive service. Thank you for recommending us, and we hope you continue to enjoy your lovely fire!
Beautiful fireplace
The fire arrived when expected and was packaged so well, it was easy to set up with easy instructions to follow on use. The fire looks amazing and finishes our lounge of beautifully, giving the focal point it needed.
I am looking to get a stove fan to direct the heat into the room rather than up the chimney.
16 mars 2026
Svar från Imaginfires
"We’re delighted to hear your Ledbury fire arrived safely and was easy to get started! It sounds like it’s finished your lounge off beautifully.
Needed a question answered
Needed a question answered. Received an email I think it was after hours, not expecting an answer until the day after. It was answered very quickly.
Many thanks for that.
Placed my order that evening, a bio ethanol fire. Very good quality, well packaged and delivered sooner than expected.
Well done and thank you.
13 mars 2026
Svar från Imaginfires
Thank you for the 5-star review! We’re happy we could assist with your enquiry after hours and get your order to you sooner than expected. It’s great to hear you're pleased with the quality and packaging. Thanks again for your support!
Svar från Imaginfires
Thank you for the 5 star.
Svar från Imaginfires
We love hearing you are enjoying our vanilla fuel.
The fire came within 2 days
The fire came within 2 days. Great product and great service .
3 mars 2026
Svar från Imaginfires
Thank you for the kind words about our service and product. We’re so glad you’re impressed. Thanks for choosing us!"
Great company & service
Great company & service. Regularly but bio fuel (vanilla) from them for my bio fuel fire I bought from them. Recommend this company to everyone.
2 mars 2026
Svar från Imaginfires
We love hearing that our bio-fuel and fires are a hit. Your recommendation means the world to us—thanks for being such a loyal customer!"
Fantastic product
Choosing the right fire was made easy on the website.
Such a fantastic product. It has completed changed our room.
Gives out more heat that originally anticipated.
5 mars 2026
Svar från Imaginfires
What a fantastic result! We love hearing how our fires can change the look and feel of a room. So glad you’re enjoying that extra heat—thanks for the great recommendation!"
Quick and easy ordering and payment…
Quick and easy ordering and payment options. Delivery exceptional. Highly recommend
23 februari 2026
Svar från Imaginfires
"Thank you for sharing your experience ,Jeff. We pride ourselves on providing a quick, efficient service, and it’s wonderful to know we met your expectations. We appreciate your recommendation!"
Great customer service
No issues with product or delivery but due to change in circumstance we had to return the fire. Customer service was very helpful. Would recommend.
15 november 2025
Svar från Imaginfires
Thank you for sharing your experience. It’s great to know you were happy with the product and delivery, and that our team supported you through the return. Wishing you all the best!"
Superb service from Imaginfires when I…
Superb service from Imaginfires when I used the wrong fuel in my box and ruined it. Thank you so much for your advice and support.
24 februari 2026
Svar från Imaginfires
Thank you for your review. Our customer service team are always on hand to give advice and support.
Good communication with customer…
Good communication with customer support,sorted out the damage to unit from transit quickly and effectively.
Fire is great
16 februari 2026
Svar från Imaginfires
Happy to hear our customer service team were able to sort out the damage to the fire quickly.
Svar från Imaginfires
Thank you for the 5 star.
Quick response to questions and stock…
Quick response to questions and stock availability
Good product
6 februari 2026
Svar från Imaginfires
Thanks for the review! We’re glad we could get those answers to you quickly and that you’re happy with the Moritz fire.
Efficient service
12 februari 2026
Svar från Imaginfires
Happy to hear you are happy with our service .
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