IK Multimedia Omdömen 1 045

Good products, good support.

I’ve been a loyal IK Multimedia customer for nearly twenty years, purchasing both hardware and software along the way. Recently, they offered a $20 pre-order discount on a new software release. I saw the promotion one evening and planned to take advantage of it the next day, but by then, the product had officially launched and the discount was gone.

I reached out to IK Multimedia and explained that I missed the pre-order price by only a few hours. They were kind enough to honor the discount for me anyway. This gesture really speaks to their commitment to long-time customers and shows they value loyalty. This experience reinforced why I’ve trusted them with my music tools for two decades. Highly recommended!

Great fast customer service for an issue I faced on a new pedal. My issue was fixed in less than an hour. 5 star!

What a great company. The measure of a great company is the after sales support. Well done IK you show the rest of the world how to do it. I will be buying more of your products. Thank tou

Great Products. Great Service. Great value-for-money.

I purchased a used Tonex pedal from Reberb.com It arrived with absolutely nothing but the pedal. I contacted IK and sent them proof of payment and my receipt and BOOM! They got back to me the NEXT DAY with a new serial number and everything I needed to start up. All the included software is an amazing deal. What a great product and company. Highly recommend.

These people are experts who help you with any issues you’ll encounter along your music making journey!

fraudsters who have mastered the art of concealing the truth much better than the art of plugins

I bought a B-Stock discounted pair of iLoud MM speakers from IK's Reverb shop. They didn't work properly. They quickly responded to help me determine there was in fact an issue, and then sent me a replacement pair after I shipped the faulty ones back to them at their expense. There's a safety net in place here that you can trust.

Great customer service and problem solving management. Will definitely recommend their products and services . Thank you so much 🙏🏼

I am very satisfied with Ik Multimedia.
Both in terms of price and follow-up in case of problems.
Bravo!

I bought the first volume and then the second.

I can only recommend these two sound banks.

A magnificent design and two truly magnificent sound banks.

Truly splendid.

Can't wait for the next sound banks.

After a sort of intense email exchange, the help I got was just in one word great! I love the Irig stuff and also the support afterwards

My second purchase was just as bad as my first purchase of iK products. Trying to register the product 7 years ago was a nightmare and could never use the license. $149.00 down the drain. I just got the ARC Studio and can't register it. The login page tells me my user name is no valid, so they sent me temporary login characters to use, but BLEEP, no good. At least this time I can send the item back and get a full refund. But I gave the 24 hours to call me directly. That gives them about 21 hour left. But I knew I shouldn't buy one of their products, so my big mistake.

Nightmare trying to get the approved charger for irig stream pro. I’ve spent two days trying to get the correct charger.
I’ve entered IK PSU 5300 (iRig PSU 3A) and combinations of - on multiple sites that state they are dealers.
I tried their own site but got an error message when trying to add to cart. I reached out via Facebook on Messenger they said they could add it to their cart (maybe site I used it’s not uk friendly? For example price was in euros)
I tried to find their customer service and went around in circles on a faq thing that didn’t have the correct choices.
I tried all the major stores they linked on main site including Apple, curry’s etc.
so in desperation I bought an alternative from Amazon and a friend tested it on their device (same model) as predicted it was rubbish and came in parts, and made a lot interference.
Please can tell me what to do!? I hate the site it’s so complex to join that even takes you around in circles. I tried this on 2 devices and 2 browsers. I have ADHD and Autism and no emotional regulation I thought it was me until I got three friends to help me and they faced the same issues.

Super matériel et le service client est au top

Absolut excellent service, quick efficient!

Excellent company with high-quality music software products and exceptional customer service.

Their support team is very professional, responds quickly, and always seeks the best solution for their customers. They demonstrate flexibility and understanding in special situations.

The products are top quality and the treatment is always fair and professional.

Totally recommended for both their plugins and excellent customer care.

After many years of using another platform (Amplitude 5 MAX v2) for instrument tones, I needed to move on. I'm an old dog needing to learn new tricks. IK Multimedia was absolutely the right choice. I did need some technical support for things that might have been routine for younger, tech-savvy players, but IKM tech support was patient and, of course, informative. Thank you!

I am very satisfied with the support and the product as well. The product was delivered without a serial card number. I just needed to upload photos of the product and the sales receipt and the support sorted it out. Very good job!