IdentityForce Omdömen 902

Refreshing to see some reminders for more secure operations on the computer.

Transactions/credit accounts weren't being active. Luna patiently walked me through the process to get working again, thank you!

This is good and there is lot of experience in this company

I’m so happy to have this service. I’m so worried about cyber attacks.
You guys do a great job and I’d recommend to everyone to get this.
Terry Thompson

I can be a "technically challenged" person. Your site is user friendly. I would never have signed up but my husband told me (he is NOT technically challenged) that I would really like it & he was right. I am very pleased!

since I signed on, I am happy with IdentityForce. no problems so far.
Thank you...

Edit: March 1st

Finally received a call. Representative said they will look into it, and send me an email once resolved. We’ll see. I did appreciate the call though, even though it took a week.
——————-

I recently signed up, and should have read and believed the warnings. The site is glitchy. I can’t connect my bank account, so it can be monitored. I’ve emailed customer service twice now, with no response; first email being sent on Monday, second yesterday morning.

If a site isn’t functional, and I can’t get anyone to respond, it’s doubtful that I should be able to trust the company to protect me.

Sickening. I regret signing up, and I want my money back.

Edit: March 1,2022:

One week from my original email, and still no response. IdentityForce requested info, through Trustpilot, after my original review. I provided my info and member ID, as there wasn’t a reference number. That was Friday morning. So they would have had Friday and Monday (if only counting weekdays) to contact me.

That didn’t happen, either.

Trustpilot: I have the emails, and I have proof of membership. I would like to show that this is a verified review, if you can let me know how to send the info.

Great service once we got someone to act ( 3 days) on my wife's Identity theft. Kaitlyn was the one who helped us clear up our problem, We extend our thanks to her. All their team members should be as helpful as she was.

I am glad to have Identity Force’s protection. I rated 4 stars only because I had a hard time finding the section of my account information where I needed to edit some finances data. A more user-friendly website would be welcome, for seniors!

This site is great, does what it is supposed to do and more.

It is always very reassuring to see all the negative boxes on the Identity Force home page. Thank you so much for your hard work and attention to detail.

Dave Birdwell

The customer Service Representative was very pleasant, professional and very knowledgeable regarding the correction of the issue at hand.
She is a real asset to IDF.

A lady named Luna was very Helpful and Patient. Thank You

Very friendly and informative. I feel confident with their services.

Luna is very knowledgeable and willing to help. She took care of the issue I was having in a professional and timely fashion. I was ready to cancel my identity force plan due to the prior agent’s insistence that she would need to escalate my issue to a group that would call me back sometime in the future. After speaking with Luna, I kept my subscription in place.

I have received alerts from IdentityForce that made me aware of items. They wanted to verify they were mine (and they were), but I was grateful to know they were watching closely and notified me right away. I feel safer knowing they are monitoring things.

Luna was very helpful in resetting my email login as I recently changed emails. She stayed with me to make sure I could log in after everything was reset. I really appreciated the call.

I was a multi-year subscriber to IdentityForce service, and was satisfied with its monitoring and reporting. While reporting is useful, the primary reason for having the service was to get a rapid response and assistance to understand and resolve a breach or other security-related issue. That type of support tops every other product benefit, because there's no point being alerted to a credit-related or identity-related problem if assistance is not readily available. Thus the low score.

When I called to follow up on an alert about my primary credit card, the agent told me she would send the matter to someone who would respond by phone within 24 to 48 hours.

I was shocked that I had to await a phone call for as long as 2 days for details about the problem and how to resolve it, so I made certain I understood what she was saying. When that process was confirmed, I asked to speak to a supervisor or directed to another phone number. She said the number I had dialed was the only process available, my only option was to wait for a call.

That same day I enrolled in an another identity monitoring service.

If you expect to receive prompt assistance for an identity-related problem I recommend searching for a company that actually cares as much about assisting its customers, as it does touting its services in its advertising.

After enrolling I have called my new service numerous times for assistance. Each time, their 800 number has been answered immediately or within 2 minutes, with US-based agents who are extremely helpful and courteous.

I waited awhile to post this review because I didn't want to overreact. I'm doing it because I think the issue is important enough to share my experience with others.