Hydropool Hot Tubs and Swim Spas UK Omdömen 

This review refers to Hydropool East Grinstead:

reported a fault with my hot tub and one month later - still waiting for an engineer to make contact to discuss the issue. Numerous phone calls to their customer service department with no success.
Possibly the worst customer service department I have ever encountered.
AVOID HYDROPOOL EAST GRINSTEAD AT ALL COSTS.

Great until installation, absolutely ZERO after sales. Been trying to get advice regarding new fingers for 4 months now. No phone number and no response to email.

Cannot order parts over the phone

Quick arrival

Hydropoolstore.co.uk
Easy to use order process
Fast delivery
Spoke to someone on the phone who was very helpful

I was very impressed with the speed of delivery and the ease of ordering. Clear descriptions and directions online

Ordering was very quick and easy and arrived 4 days later.

John advice and knowledge was excellent definitely use him again

Easy order although I do think that id you go to the Hydropool main site there should be a shopping link to accorries (apologies if there is, I didn't see it) next day delivery and free very much appreciated 👍

It was just what was ordered and was received in a timely fashion.

John Holman from Hydropool Hampshire was efficient, knowledgeable & friendly. It's so important to have a local branch to give a good level of service

I recently purchased a hot tub from Hydro Pool Hot Tubs, and I cannot speak highly enough of the outstanding customer service I received throughout the entire process.

Initially, I was leaning towards purchasing a different system. However, the advisor (Dan) took considerable time to thoroughly explain the pros and cons of the Hydro Pool models I was considering compared to my original choice. His knowledge was comprehensive and his approach was refreshingly unbiased – he genuinely helped me understand which option best suited my needs.

Inspired by Dan's expertise, I visited the showroom. There, I was duly given an extended, hands-on demonstration of the Hydro Pool hot tub. Dan was excellent – patient, informative, and clearly passionate about the product. His professionalism and depth of knowledge were key factors in my decision to purchase.

Since taking delivery, Dan arranged a detailed Zoom call, walking me through the mechanics and operation of the tub with incredible detail. This personalized support ensured I felt completely confident using my new investment.

Overall: Hydro Pool Hot Tubs delivers a truly premium service experience. From Dan's consultative sales approach to Dan's meticulous aftercare, every interaction was marked by expertise, patience, and a genuine desire to ensure customer satisfaction. Highly recommended!

John from Hydropool Portsmouth has helped me no end today. I have had no luck with getting any support from the Hydropool Customer Service team who have failed to get back to me on numerous occasions. Even though I did not buy my hot tub through John, he took a great deal of time talking me through what I have to do to rebalance my water and drain / refill my hot tub. None of which I got from Hydropool. I would definitely recommend people to buy their hot tubs through John in Portsmouth.

Easy to use the web site and arrived next day. Could not ask for more

Easy to order. Product I needed in stock. Delivery within a few days and item well packaged for protection.

The filters dont fit my tub though correct item on website, phoned them on Friday and they said would call back with a solution , called them 3 times today ( Tuesday )and went to answerphone and no reply to my messages so not happy
Finally called back and all now resolved