The website to place an order did not work. A human placed the order. No one answers the phone in parts when I ring to find information. Today the cover has not arrived as promised. No messages on the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a new cover for my Serenity tub. Order dispatched promptly and good tracking information given. Unfortunately the wrong size was delivered although this wasn't obvious until it had been open... Se mer
The hot tub itself is absolutely wonderful but sadly we’ve had constant issues with ours throughout our six months of ownership. The lighting failed very quickly (still awaiting a new lighting unit... Se mer
Företaget har svarat
Found a fault on our 8 year-old Hydropool hot tub on returning home from abroad. Contacted maintenance and although it took a couple of visits to fix the problem all working fine now. All appointm... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hydropool is the UK's longest-established specialist retailer of hot tubs and swim spas, proudly serving customers since 1997 with 29 locations nationwide. We believe in the transformative power of water and its ability to enhance your well-being. Whether you're looking to stay fit, recover, relax, or simply have fun, our hot tubs and swim spas are designed with innovation and creativity to support your lifestyle. At Hydropool, we’re passionate about providing the perfect water experience for every moment, every day.
Kontaktuppgifter
8 Turnberry Park , LS27 7LE, Leeds, Storbritannien
- 01342311000
- customercare@hydropool.co.uk
- www.hydropoolspas.co.uk
3,7
Medel
183 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great response ordered one day got it…
Great response ordered one day got it the next morning just what I wanted
13 november 2025
Svar från Hydropool Hot Tubs and Swim Spas UK
Dear Roger,
Thank you for sharing your experience. We’re thrilled to hear that your order arrived so quickly and met your expectations. Your feedback means a lot to us and helps us continue delivering excellent service.
We look forward to assisting you again in the future!
Kind regards,
Hydropool Customer Care Team
Svar från Hydropool Hot Tubs and Swim Spas UK
Dear Steve,
Thank you for taking the time to share your experience. We’re delighted to hear that your order arrived quickly and that everything was well packaged. Your feedback is greatly appreciated and helps us continue providing the best service possible.
We look forward to serving you again in the future!
Kind regards,
Hydropool Customer Care Team
How do you contact this company?
I ordered, through the internet, two items: a new self clean chlorine dispenser and an additional air release valve (for my existing chlorine dispenser) for my hot tub.
When I opened the package the first item was there. The second was not.
For the past three days I have been trying to find a telephone number or an email address (that is live) to contact the company to ask for the air valve to been sent to me.
As I type, I have failed to find a point of contact for the company. I’m not impressed.
31 oktober 2025
Svar från Hydropool Hot Tubs and Swim Spas UK
Dear Paul,
We are very sorry to hear about the missing item from your order and for the difficulty you’ve experienced trying to contact us. We understand how frustrating this must be and sincerely apologise for the inconvenience.
To ensure your query is resolved promptly, please submit a request via our support form here: https://hydropool.co.uk/dealer-support/
Or contact our customer care team directly on 0113 272 7442. Our team will be happy to assist and ensure the missing item is sent to you.
Thank you for bringing this to our attention, and we apologise again for the frustration caused.
Kind regards,
Hydropool Customer Care
Very disappointed
Very disappointed. I have ordered two replacement filters for my hot tub and was only sent one - after contacting the company and providing evidence I was told the missing filter will be sent - this was on 15 October and I have been constantly chasing an update and there is zero response from customer service - I have no filer and no money. Appalling behaviour from the company
15 oktober 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK
Good morning,
We are very sorry to hear about the issues you’ve experienced with your replacement filters and the lack of timely communication from our Customer Care team. This is not the standard of service we aim to provide, and we completely understand your frustration.
Please be assured that your case is being urgently reviewed, and the missing filter has now been prioritised for dispatch.
We sincerely apologise for the inconvenience and appreciate your patience while we worked to resolve this matter.
Kind regards,
Customer Care Team
Was charged £9 for delivery in a big…
Was charged £9 for delivery in a big box whereas the part I ordered would easily have fitted into a small envelope and posted
Waste of packaging your end and waste of my money
21 oktober 2025
Svar från Hydropool Hot Tubs and Swim Spas UK
Dear Steve,
Thank you for your feedback. We apologise for any frustration caused regarding the delivery charge and packaging used for your order. We understand your concerns about efficiency and cost, and we are always reviewing our packaging and shipping methods to reduce waste and provide the best value to our customers.
We appreciate you taking the time to share your experience, and your comments will help us improve our service in the future.
Kind regards,
Customer Care Team
Spa worked well for a while
Spa worked well for a while, but try and get a service engineer out or even respond, no chance.
Clearly the service side of Hydropool is not very good, so before buying a Spa, get a good idea of who is going to service and fix it, because IT WILL GO WRONG.
21 oktober 2025
Omdöme utan inbjudan
Rapid delivery great products
Ordered some dream scents for the hot tub they arrived in rapid time. Great service, great company
15 oktober 2025
Ordered 2 filters received one wrong…
Ordered 2 filters received one wrong filter and then only got money back for 1 filter
DO NOT order from this company they still owe me £44 refund over a month later and I’ve chased so many times
15 september 2025
Not received my item
17 september 2025
Easy to find part needed on website
Easy to find part needed on website. Ordered & arrived quickly. All went smoothly.
1 september 2025
Hob tub leaking after two months
Had a hot tub installed on June 11th. It worked fine at first, but in mid-August it started leaking. Hydropool have no interest in fixing this issue: every dealer just wants to blame someone else or charge for what is clearly a warranty issue. Hydropool don't answer the phone or emails. Absolutely terrible service.
27 augusti 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service. Easy transaction and ordering on the website. Super fast delivery and delivered on a Sunday. Would recommend
22 augusti 2025
3 pillows - had to make 2 orders
I wanted 3 pillows. System said you only had 2 so I ordered the 2 and paid delivery etc. then was able to order the third… additional postage. That does not seem fair!
7 augusti 2025
Horrendous after service
Horrendous after service, trying to get advice (emails unanswered and no contact phone number available) for months to ascertain correct filters
31 juli 2025
Can’t get a service
We have requested a service on our hot tub on numerous occasions directly with two shops and twice centrally with no response at all. The after care service has been poor
29 juli 2025
Zero Customer Service
Took almost 2 weeks for the filter to arrive whilst charging me for next day delivery. No responses to the complaints I raised, overall a very poor experience. I would have expected better from Hydropool.
28 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.