Hunter Express Omdömen 

We were advised that our delivery was to arrive on Wednesday 29th. After tracking the delivery all afternoon, the details suddenly disappeared. I rang the 13 number and was advised that they couldn’t find the address, as they use Google maps and address wasn’t listed.
I asked if the driver (or the customer service officer) had a phone where they could easily find the address or heaven forbid call me.
The address was easily found when searched on her phone.
The delivery was booked for Friday 31st.
I tracked the delivery once again and ultimately the truck drove past (I was at the front of the house). I chased two streets down and he then followed me to my house.
He would have gone back to the depot with my delivery once again.
Here’s some feedback. Update your database with a system that picks up all addresses in Victoria and also train your staff on simple customer service and communication.
The person who answered the phone on my initial phone call was abrupt and dismissive, which is possibly due to the fact that the deliveries aren’t received on time ( or at all)

Worst experience with a logistics company I’ve ever come across. Delivery driver made no attempt to deliver my package that I’ve been waiting almost 2 weeks for. He didn’t ring my door bell. I was at home all day. When I spoke to him on the phone he refused to bring it to my front door cause he had nowhere to park. So he just left. I asked him to come back, when he came back he refused to come to the front door again. When I asked him to just leave it at the gate, he then proceeded to leave my premises without delivering my package again !!! Then the customer service team is all so useless and can’t give you any peace of mind our guidance. Honestly this place seems like it’s ran by children !!!

The worst delivery service ever. I live in an apartment building and my item is supposed to be delivered on the 27/07/26 but then they delivered it at 6:40am on the 23/07/2027 which obviously I have missed because I am still in bed at 6:40am. They sent out an missed delivery email saying that they have left a card in my mailbox to which I check right there and then when I read their email and to my disappointment there is no card left.

I called their customer hotline and initially I have been advised that the next redelivery would be Monday which is 27/07/2026, I agreed initially but then I called them back on the same day (23/07/2026) because I realise I wont be home on Monday so I requested if it can be delivered on Friday instead even if I do have work on Friday. The customer service said they can so I was initially happy about it.

Then here comes the worst part, noting I did not work just to be there so I can receive the item. Come Friday, I called them early in the morning 9am to confirm if my item will be delivered, the customer service said, yes and that it has been loaded into the truck already. I told the customer service team to put on a note to use the intercom because my phone reception in my apartment is poor.

About 10 or 20min after the tracker and was glad because they change the delivery date from 27/07/2026 to 24/07/2026 which is what they agreed to deliver the item.

I waited from 9am in front of the intercom telephone because I did not want to miss them again. From 9am until 3:40pm, there was no email or call or text message to advise me that the item wont be delivered until I gave them a call back at 3:40pm.

I have been advised that the item wont be delivered because it has not been loaded into the truck and that it will be delivered on Monday (noting I did not work on Friday because they said they can deliver the item). I was so pissed off. They wasted my day instead of me going to work on that day I wasted my day waiting for them to deliver my item.

freight was delayed by information sent me but item had arrived already , I only found out the day they threatened to send it back if not collected (have messages) .
freight was damaged box destroyed no damaged forms could be done and someone else had already signed for receipt delivery very dodgy operation , having trouble with sender now seems just as dodgy

Like everyone else. This company is hopeless my order from Amazon is still in their hands, yep couldn't deliver, only deliver to my area on certain days but you see their vans drive past regularly. I am going to report the company, and Amazon can forget about me purchasing anything else from them when they cannot lay the law down to their sellers to ban certain couriers, one of their staff told me that they can and have done this, who owns the company, not hard to guess, an Australian company I don't think would treat customers this way.

Shocking courier company who cannot tell you which day they will deliver. They expect you wait at home for 5-7 days. They also will not respond to emails. Worse communication ever. Do not purchase from a seller who uses this courier

If I could give ZERO stars this would be it! Big w should change delivery provider ASAP. My item has been sitting for 1 week in the same location. Phoned Hunter Express and all they can do is apologise give no information and to contact the seller! Passing the buck back to the person paying the delivery what a joke!!!!

Worst company. It was quicker to order from China. And that is no lie. I ordered something from China two days after I ordered from Melbourne and it got here a week quicker. They picked up my item from the seller within a day, but then hung onto it for nearly two and a half weeks. When I rang them they gave me a bs story about being busy and didn't even offer to chase it up. Do not use this company, they deserve to go belly up..i just hope they dont take anyone down with them.

DO NOT USE HUNTER EXPRESS OR PURCHASE FROM ANY COMPANY THAT USES THEM FOR YOUR DELIVERIES. Delays with terrible communication and appalling customer service. Customer staff obviously do not care about customer experience and made an 11 day late delivery more frustrating.

Would give zero stars if I could. No call beforehand, didn’t even press the buzzer.

They lied about a delivery saying they ‘couldn’t deliver the parcel safely’ when I am home all day specifically waiting for the parcel. I arranged another day for delivery and they left it on the nature strip near the road at 7am for anyone to steal and then sent an email saying ‘they left it in a safe place.’

I spent $2000 on a Christmas tree I was home all day it was pouring rain and they leave it on wet front porch and didn’t even bother to knock on door where I could have accepted it straight away. Appalling service

If there was ZERO stars I'd go with that! Worst service ever - emailed me at 11:30am to say it was out for delivery, no option to reschedule if you're not home or away, too bad. And goods dumped front of house 2 hours later while I was at work. Two huge boxes I had no chance of being able to carry in myself.
Maybe give people some notice of delivery and reschedule options if they're at work or away?? Pretty basic things you'd expect from a delivery company.

If Zero was an option it would be a zero. Worst company hands down!

Parcel didn't arrive, they sent me to a house with bars, camera's and a barking dog inside in the middle of nowhere!

They lied and said they tried to deliver it but got rejected 5 times which never happened!

They've had our parcel for almost a month now and refuse to communicate with our seller so there's no updates!

Avoid and run!

I'm giving it one star, because zero isn't an option. I ordered 20 photo frames, for an art exhibition, from Cooper and Co. I would like to start by saying that they have been absolutely amazing, through the entire traumatic ordeal. As for Hunter Express. I've had delays, drivers driving past without stopping, multiple notifications saying my goods are arriving (in the wrong town), 4 of 20 frames turned up, broken boxes and smashed glass, can't locate the rest of the order, blamed the supplier, no communication unless I contact them. Eventually, Cooper and Co. sent 20 replacement frames (so I'll have an extra 3), but via Australia Post this time. I'm pretty sure they won't be using Hunter Express as a delivery service any more. I hope this company goes out of business. They are an absolute nightmare. I'm in the early stages of my business, so not having these frames on time could have easily been a business killer.

My experience has mirrored many other reviews.

Whilst the tracking link works fine, the updates or lack thereof are terrible and the estimated due date has well and truly surpassed the dates provided for delivery.

My order through a popular online retailer was dispatched 22/05/2026 in 4 parcels. To date, I have only received 2 of the 4 parcels and the 2 that were delivered somehow rendered the entire shipment as "Delivered" as how I understood the tracking. The remaining 2 parcels seem to be stuck in Brisbane and each time I have checked the tracking it states "Processing at Facility". How many times can they be scanned at Brisbane, I don't know.

I have reached out to Hunter Express via their online form on their website and have not received a response and I suspect I will not receive one even if I wait 7 business days. I have then gone to the retailer who initially told me they have been delivered to which I stated that they most certainly have not been delivered - only 2 of the 4 have. They are supposedly following up with Hunter Express.

It has now been over a month and we are heading into July and I still do not appear to be any closer to receiving the rest of my order or a resolution for that matter. From prior experience, it does not take over a month to ship goods to south west Queensland.

I can't understand how these companies are using this place when clearly there is a lot of bad reviews and experiences.

4-5 day delivery window, which is rediculous. And also shifting delivery window with no explaination. FANTASTIC FURNITURE use Hunter Express to deliver, so I'd recommend you don't use either of these companies. Not good service at all!!

Delivery driver didnt even ring the door bell.
Left my 39kg lounge chair out in the weather.
Zero stars!!!

Hunter freight services: received notifications there was receiving a delivery, about 3 , then one saying its on its way, then notification that there run out of time ...happened 2 days in a row....to date still no item
not even a phone call to say we carnt deliver item can you drop buy to pick up....

How is this business still actually in business!! It does not take more then 14 days for a package to go from Melbourne to Sydney and still waiting...