HTC Omdömen 

I purchased an HTC Vive, and the only reason I'm not giving 1 star is my love for the Vive as a product. But the quality control and customer service at HTC? Holy crap.

One of my Vive base stations was DOA. They ordered I pay extra shipping costs for the RMA. This went back and forth for a month, until they realized they were legally obligated to handle all costs related to replacing my faulty product. Sent the Base Station in. Told to wait 2 weeks. Waited a month. Nothing. periodically called and emailed HTC for status on the base station. Told every time repairs HADN'T EVEN STARTED. Eventually reported HTC for scamming me to Paypal, which I had used for the purchase. Luckily, got a refund and bought a base station from Amazon. Never had to send back the Vive. Was finally able to use the Vive 4 months after originally receiving it, once I bought a new base station. Surprisingly, I received the repaired base station back from HTC another month later. Glad I did too, because not long after that another base station stopped working and reported a manufacturer defect error.

tl; dr; Bought a Vive, it came with a broken part, sent it in for repairs and got it back 5 months later, after I'd already got a refund and bought a base station myself. Then another one broke, reporting manufacturer defect.

I have used HTC phones for maybe 6 years, since I first bought a Rezound. Loved them, loved their look and feel. I am on my second 10, because my first one started having battery problems after two years. Actually I am on my 4th; the second wouldn't hold a charge, the screen on the third had no relationship between where my finger was and a key I was trying to touch; the fourth has been very well-behaved for 6 weeks since I received it, until Monday, when the screen kept flashing on/off on the lock screen, and turning off after 25 seconds whenever I was lucky enough to get past the lock screen. And occasionally, I would get a different screen: black, with a large green circle, outside a red circle, wherein the clock resided. And below that, sometimes a weather icon, sometimes a facebook icon, sometimes a mail icon. If I swiped them up, the circle would show a phone, and the words "open the cover to continue" or something like that, would appear. I told all of this 3 times to HTC support. No one had ever heard of something like this, and all suggested I do a factory reset, which I did this morning. It opened to a flashing screen...maybe an hour ago, I got passed the lock screen and was looking at apps to remove. And came across IceView, an HTC app. Opening it, I saw the clock screen in question. I immediately uninstalled their program, and the phone is apparently working great. I wasted about 90' on the phone with techs who were either completely untrained, or who didn't care that software their company sold didn't work. None of them knew what the screen was.
I simply can't conceive of ever buying another HTC phone; I am saddened and appalled. I doubt that I will hear from them, even after I have given permission for them to have this review.

HTC repair and customer service has to be the worst i ever came across.
As a person who deals with many technology companies due to my work they really are in a different low level.

Well for start there is no direct phone line to contact customer support and only way is either via email or time consuming chat line.

I contacted them as my HTC U11 phone start having some dead pixels around the screen, also phone was keep rebooting time to time, screen issue was just some dead pixel, otherwise it was almost new.
Logged the case on 8th March and send the fully secure packed phone on 13th.
One week later a company in Poland ( Regenersis ) send me a quote for repair for £580, ( brand new phone is £420 in HTC website) , with a picture attach showing a smashed up screen.
Contacted HTC again, asking them to investigate as the picture clearly wasn't the phone i send them or at least wasn't my phone, and as the phone was packed in 4 layer of pocket and bubble warp there was no way it was damage in UPS post.
Thankfully i had couple picture from my phone screen which i did send to them before they accepting the phone for repair as they wanted to see the dead pixels, and in those picture you can see the screen wasn't broken, or had a single scratch.

they said they will investigate and will contact me withing 3-5 days.
10 days past, still nothing, again have to contact them.

This will be the last time i use any HTC phone devises, and as a city CIB corporate Tech adviser/journalist will make sure none of my corporate customers will go near HTC devices.
ended up buying a Samsung phone as back up.

The U12 phone is a good phone except the glass. Glass scratched within 36 days of owning just by picking up off table. Called customer support and even though only 6 days after warranty they were not willing to help. They only would do repairs and don't even cover the cost of sending in the phone. I have owned their phones for years and put through hell in the military and never had an issue, now new phone quality has gone down hill along with their support for customers. Probably why they don't sell them anymore in the US and have to buy directly through website. Went through 3 customers support people and yet nothing was resolved and tried to blame me for phone issues. Will never be going through them ever again when this phone is done. They had great phones in the past but seems they don't care about them or customers anymore.

HTC hat Anfang Dez. 18, daß Systemupdete auf Andtoid 9 versprochen, leider ist nichts eingetroffen und man sagte mir, es wird beim U 12 Plus schon irgendwann kommen, mehr wissen wir auch nicht! Im Feb. 19 stand die Anzeige des letzten Sicherheitspatches schon Monate auf rot Sep. 1 2018 und man hat jetzt gesagt, Android 9 wird im. Juni ausgeliefert! Das Display hat in der dritte Generatation,,Backlight Bleeding,, und das so innovative Drucksystem hat man in der Betaphase auf den Käufer losgelassen, desweiteren ist E. Sense völliger Unsinn, da es mit Cover nicht Beta sondern Kreta ist! Ohne Cover immer noch Betaphase, einfach unten über das Display gewischt und der verkleinerte Bildschirm ist im Eck! Displayhelligkeit in die dritte Generation vererbt, der Wlanempfang ist das Grauen und HTC ist momentan das Schlußlicht in der Welt! Service=null und wer kein Geld hat ist meistens ein Lügner=Lügensupport! Mein Gerät ist verkauft und HTC ist gestorben! Ein Haufen der in einer anderen Welt lebt!

Make sure you don't forget to unsubscribe to Viveport, if you don't like the service. I used the 2 months trial code just because it came with the Vive, never played anything because their selection had nothing of interest , forgot to turn off auto renewal and I got charged for 2 more months after. It was clearly my fault, but that's a scummy practice and the Viveport support team took 1 week to reply to my email, saying - No refunds! Thank you, come again!

Wir haben ein HTC Desiree 12 gekauft. Nach ca. 9 Monaten konnte man es nicht mehr einschalten. Der telefonische Support hat auch keine Lösung gefunden, wir mussten das Gerät einschicken. anstatt uns ein Ersatzgerät zu schicken, bekommen wir nach 10 Wochen des Wartens und Nachhakens von einer Firma in Warschau ein Schreiben. Das Handy sei selbstverschuldet kaputt gegangen, die Reparaturkosten belaufen sich auf 324 Euro (bei einem Anschaffungswert von 158 Euro!). Welcher Fehler vorliegt wurde uns nicht mitgeteilt. Wenn wir das Handy zurückhaben wollen, sollten wir 25 euro bezahlen, ansonsten wird es fachgerecht entsorgt. Amazon, über die wir das handy gekauft haben, hat nur mit den Schultern gezuckt, wir bleiben also auf dem Schaden sitzen. HTC deshalb inakzeptabel für die Zukunft!

I bought an htc 10 for my sister as a present...less than a year later the battery exploded and almost burned my sister's hands and the office .. We contacted the local htc service center only to have them say the warranty was over , which didnt make sense because a phone shouldnt explode under any circumstances . we contacted the htc dubai , they asked to send them the unit , and after sending it , they just kept calling every week saying they had made no decision and have no feedback to give . after over 7-8months of the same thing i asked to have the unit sent back as it was meaningless and going nowhere with customer service...they also refused to send an official report as to what they found out ..its the last time i'll let any1 buy from htc again friends or family or any stranger even ...dont know what to do next

Another example of terrible customer service.
Happy to sell stuff not so good when u have a problem with their product.

My htc10 phone was still under warranty and the camera stopped working. I sent it for repair and they quoted me £308 to fix it because the screen was scratched claiming this makes it out of warranty. This is like going to the garage to get your engine fixed and being told they will only do it with a full repaint of any scratches as well. What a scam! Obvious way to get out of fixing their faulty equipment,I mean who has a phone with no scratches... Whats more, they want me to pay £27 to return it unrepaired. Totally unethical company.

Kann ich keinster weise empfehlen.
Da meine Kostenlose Reklamtion dann nicht Kostenlos ist!
Erst mal halten sie dein Gerät als Geisel wenn du nicht dich Reperatur nicht Zahlen möchtest dann musst du für nix tuen mindestens 35€ Zahlen das du dein Kaputtes Gerät zurück bekommst.
Und die Frechheit ist das es ein Garantiefall ist an den HTC bei der Produktion gepfuscht hat.
Achja die Krönung kommt noch, sie schicken dein Gerät Samt deinen Ganzen Unterlagen (Namen, Telefonummer, Adresse, Alle E-Mails, deine per E-Mail Geschickten Rechnungen mit ALLEN Daten an irgend jemand raus, Hauptsache der Name ist der Gleich egal ob er 500 KM weiter weg Wohnt als auf der Adresse die Sie von einen haben.
Super dann bekommst nicht mal dein Kaputtes Gerät wieder das bekommt noch jemand anderes samt deiner Daten.
Kann er ja gleich mit meinen Sachen Einkaufen oder Sonst was machen.
So eine Firma ist nicht zu empfehlen und werde ich auch nie wieder was von ihnen kaufen.

PS. Mein Eigentum habe ich bis heute noch nicht wieder Danke HTC

Ordered a HTC U11 Life here in the UK, in good faith and promises from HTC to deliver timely security updates and software updates. My phone has received many software updates, the signal is the best I have ever had. Great camera and Sound from the built in speakers are very good. I really like the phone, and i'm very impressed with the service provided to me. I would definitely recommend this company to anyone and i will be buying another upgrade from them once its time for my contract to finish. Brilliant customer service and the prices of the mobile phones and variety of contracts seems to be the best i have seen! Would recommend.

My HTC 10 is the best phone I have ever had. I purchased a phone on Thursday, my order was confirmed with a successful payment notification from the wonderful customer service. The phone was shipped to me after 48hours of placing order or thereabout. I'm extremely happy with this service especially because of their excellent offers mixed with great and fast service. Would definitely recommend this site to friends and use again in the future.

I don't know what to say any more. I've scanned a few of the reviews and there is one on here from Nov 29 2018 which contains *exactly* the same story as mine.
Sent my phone back as I put it on charge one night and woke up to find it was dead.
Within minutes of the UPS tracking showing it arrived I got sent a link to a repair ticket that said my phone was out of warranty and would not be repaired. In good faith, assumed it was an error so contacted them only to be sent back a photo of a broken phone and a serial number photoshopped onto it telling me that was 'proof' that it was damaged. When I filled out the form on which you have to put any damage, it came down to "no marks worth noting" followed by multiple bubble wraps and air cushions before it was sealed in a box and collected.

Months later, hours on the online chat have got me nowhere - I have asked multiple times for the packaging and paperwork to be located to understand how we get from "no marks worth noting" to a smashed screen and a complete parts list for a phone that I need to pay for - and now all I get is some woman who calls me about once a week when I contact them and screams (yes, she actually screams) down the telephone that by offering me back my broken phone without admin charges or the opportunity pay 50% of a £700 bill for a phone that I didn't damage, she is helping me before hanging up. Totally ignores my requests for further proof (IMEI number? Box? Packaging? Paperwork?) - yes I can get you those, has been screamed at me multiple times....followed by total silence.

Months later after multiple attempts I am phoneless and out of pocket.

And now absolutely stunned to read a review from someone else posting *exactly the same* sequence of events. I am fully expecting to get back am empty box if I ask for my now broken phone (as one person has received).

Do not under any circumstances even buy a phone from them - and if you have, do not send it to them for a repair. Swallow the cost and take it to your local phone shop...you will be far better off.

This is the best manufacturer of mobile phones I have encountered. I have a HTC Desire 12 and had it for approx 6 months. I sent my phone to HTC for repair as the back and minimize button wasn't responding at all. I phoned up customer service to arrange this and the man was very patient to explain the process clearly. I had a ticket sent to my email. And got my phone sent to the customer service for repair.  I would highly recommend buying a HTC phone as the warranty will always be guaranteed with any slightest scratch or damage and they charge less for a repair. I got my pone back within days in a perfectly working condition!

Worst company I have ever used for service and repair. Don't buy any phones from them. My HTC desire 12+ keeps locking up and won't switch on unless you do a hard reset. I have just sent it back for the second time and fully expect it returned un fixed.
I tried quoting consumer rights to them requesting a new phone, but they state their policy is the repair it 3 times and then I may get a replacement phone.
I fully expect it to fail again and then have another argument with the unhelp customer services(some where in Eastern Europe). Phone get repaired in Poland and sent back, normally in 7 days.
I bought this phone last June and it has played up since 3 weeks of turning it on.
Never buy from HTC again. Fully expect them to go bust with the crap phones and services they supplied.

ENGLISH:
I have bought HTC mobiles since they started selling them; and have always been happy with them. It was once a good mobile at a reasonable price and became more and more a good mobile at an expensive price. However, this is not the worst.
HTC has decided to close the Danish support. And the English support is nonexistent.
Last year I bought an HTC U11 +, which didn't work properly right from the start. I contacted the Danish support and was told that it had to be sent to repair, even though it was completely new.
It came back after a very long time, had to go in and check the website several times, which stated that the return was postponed.
And after I got it back, there are still problems with it.
Now I got hold of the English support as the Danish closed in the meantime.
They just make me wait. I have been chatting with the English-speaking support for over a week now without getting an answer as to whether I can have a new mobile, which I asked for the first time it broke, or whether they required it to be sent to repair again.
Here is the transcript of the last chat, where they just repeat themselves again and again ... Very frustrating!!!

I have removed the name of the agent, as it is not allowed to figure here, otherwise it is with typo’s and everything, as it went a little fast on the keys once in a while ...

Transcript at the bottom of the danish translation.

DANSK:
Jeg har købt HTC mobiler siden de kom frem; og har altid været glade for dem. Det var engang en god mobil til en rimelig pris og blev så mere og mere en god mobil til en dyr pris. Dette er dog ikke det værste.
HTC har besluttet sig for at lukke den danske support.
Jeg købte sidste år en HTC U11+, som ikke fungerede optimalt helt fra start. Jeg kontakter den danske support og får besked på at den skal sendes til rep, selvom den er helt ny.
Den kom tilbage efter meget lang tid, måtte selv ind og checke hjemmesiden flere gange, hvor der stod at tilbageleveringen var udsat.
Og der er stadig problemer med den.
Nu har jeg så fat i den engelske support, da den danske i mellemtiden lukkede. Og de får mig bare til at vente. Jeg har nu i over en uge chattet med den engelsk talende support, uden at få et svar på om jeg skal have en ny mobil, som jeg bad om første gang den gik i stykker, eller om de forlanger den skal til rep igen.
Her er transkriftet af den sidste chat, hvor de bare gentager sig selv igen og igen... Meget frustrerende!!!

Har fjernet navnet på agenten, da det jo ikke må figurere her, ellers er det med tastefejl o.l. da det gik lidt stærkt på tasterne en gang i mellem...
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"Chat Transcript
Fri, 18 Jan 2019 07:47:18 COT Support
HTC


Messages


You: I have contacted you several times, but I'm still waiting for help

Support: Good afternoon, Lia. Thank you for contacting HTC. My name is Xxxx, a technical support specialist. I will be happy to help
you. We are currently processing your request.
Thank you very much for waiting.
Support: How can I help you, Lia?

You: I was told to wait 5 to 7 working days, it has been 7 working days and I still havn't gotten an email.
You: I would like to exchange my mobile, that is not working proberly, for one that is working or get my money back.
You: I am very unimpressed with the service HTC has given me. As I have bought a quite expencive phone, that has never worked proberly
You: I have already sent it in for repair once, but it is now the same. And more faults has come along on top of that.
You: I don't mean to take it out on you Xxxx, but you are the one on the other end this time. And I am getting very frustrated...

Support: I see that your case was escalated, but there is no reply to it yet.
Support: We hope to have it on Monday, 21.01.2109
Support: After 02:00PM

You: I don't really care if there is no answer yet. It can't be so difficult to give me a new phone, when my phone who is well inside the garantie is broken with the same problems you already tried to fix
You: So please get me an answer now...
You: Or get a hold of someone higher up the chain, who can make that decision pleas.
You: I have a phone with no bluetooth conection half the time and no sound on alarms. I need these things in my everyday life. So you can't just ask me to wait.

Support: Your case was already escalated to our superiors, but there is no reply to it yet. We hope to have it on Monday, 1.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately, Lia.

You: Again... This is unacceptable

Support: I understand your frustration, Lia, but, unfortunately, there is no reply to it yet. We hope to have it on Monday, 21.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately.

You: I have read you message, it dosn't help to repeat it. You have go get a hold of someone, who can make a decicion now. I have waited as you asked me, even though I don't get why you needed time for that in the first place. MY PHONE IS BROKEN, and I need a replacement. Like yesterday

Support: I understand your frustration, Lia, but, unfortunately, there is no reply to it yet. We hope to have it on Monday, 21.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately.

You: You can't as a company sell expencive phones, and expect to keep your costumors to be loyal, if you don't have any service!!!

Support: We understand your frustration, Lia. Your case was already escalated to our superiors, Lia. We hope to have an answer to it on Monday, 21.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately.

You: It doe's not help just repeating your self... I have waited more than a week already. Så please get someone on the line, who is authorized to make decisions. Instead of just stalling me.

Support: We understand your frustration, Lia. Your case was already escalated to our superiors, Lia. We hope to have an answer to it on Monday, 21.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately.

You: Is this the normal procedure, when you have a complaint?

Support: ur case was already escalated to our superiors, Lia.

You: Please get a superior to the computer, so I can communicate with someone who can actually give me answers.

Support: Your case was already escalated to our superiors, Lia. Unfortunately, there is no reply to it till now. We hope to have an answer to it on Monday, 21.01.2109. After 02:00PM. As soon as we have it, we will contact you immediately.

You: Hope you like your job. I would feel really bad, having to treat loyal costumers like that on a daily basis!


This Chat was closed by visitor and duration of chat is 41 mins, 5 secs"

Got the HTC u11 Life, after owning a HTC M8 and th the u11 Life is very poor compared to an other HTC! HTC have really lowered their standards. So much so that I cannot even play my game on it, the software is horrendously bad and when the screen gets warm it stops working properly. The squeeze feature is impractical and useless. Very poor, disappointing and frustrating. I have this on a two year contract and it is not worth what I am paying. I am being ripped off and I don't know what to do about it! It was sold to me under false pretences, I was led to believe it was a better phone than the M8 and A9 but it is far from the quality expected for HTC. Also it doesn't even have a standard headphone Jack,(another way to rip us off because if you need replacement headphones they can only be brought from HTC for about £50.

HTC One was a great phone, with beats in built. Did me good over the years.

I have been a loyal HTC user for years on end. I love their products. I was acutely disappointed when they removed their flagship phones from the American market. I hated all the other phones my carrier offered and just kept my HTC for another two years. I finally decided to order directly from HTC Corporation. Colossal mistake! I placed my order three separate times, and it was "suppressed" each time due to cryptic reasons like "restriction investigation". I was told that meant the bank placed a hold on the funds. The bank says they never received an attempt at preauthorization, much less an attempt to process the payment. HTC's helpful solution? Try again, with a different card. Or get a preauthorization from the bank before attempting to place the order. Seriously? Try for the FOURTH time? It's clearly something on their end, but they put the blame on me. No thanks, HTC. I'll just go buy a phone I hate, and you'll get no money from me.