House of Kojo Omdömen 

4 185
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status af... Se mer

Betygsatt 5 av 5 stjärnor

House of Kojo is my favourite online plant shop. The plants are always carefully packed and arrive in perfect shape. Customer service is always very friendly and happy to help with questions about... Se mer

Betygsatt 5 av 5 stjärnor

Amazing plants shipped with great care done many orders and everytime been good experience. Quality is next level! Customer service team are also great easy to contact and helpful. My only place onlin... Se mer

Betygsatt 3 av 5 stjärnor

There was confusion around who was delivering the packages. First was told UPS and then the tracker kept saying they don't have my order yet. Turns out parcel force delivered it instead but to my neig... Se mer

Företagsinformation

  1. Trädgårdsbutik
  2. Blomsterbud
  3. Blomstermarknad
  4. Inredningsarkitekt
  5. Växtuppvisningsbutik
  6. Plantskola

Skrivet av företaget

Your go-to for rare house plants delivered straight to your door.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(4 185)

81 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Mood lifting.

As normal all my plants arrived in good condition, nothing broken or bent.once unwrapped they soon started to open up and given a spray of water. Would have more plants but running out of room to put them.

26 augusti 2024
Betygsatt 5 av 5 stjärnor

Well packaged

My second purchase from House of Kojo, beautiful healthy plants! Sadly my delivery driver did not take as much care and threw my parcel over a 6ft gate. Luckily one of my plants survived intact due to the amazing packaging but my little prince of orange must be going into shock as he's not doing as well as I'd hoped for. I'm keeping everything crossed for my little guy.
A complaint has been put forward to Evri, the delivery company.

26 augusti 2024
Betygsatt 5 av 5 stjärnor

Fab service

Quick delivery even after through bank holiday. Well packaged although one of my plants was packed a little too well as I accidentally snipped off a stem when opening 😂 however this was not detrimental to the overall development of the plant 🪴

24 augusti 2024
Betygsatt 1 av 5 stjärnor

The plants are okay-ish, CS lies and ignores you.

EDIT: Customer care made a lot of promises and then proceeded to ignore me. So I am changing my rating for the second time.

EDIT: Customer care made an effort to solve my problem and I appreciate that, so I have changed my rating.

The plants are okay-ish, a couple arrived damaged/unhealthy and customer service was not able to help for some mysterious reason.

24 augusti 2024
Logotyp för House of Kojo

Svar från House of Kojo

Hi Stefania,

I have replied to your follow up email regarding this order and I have offered 2 possible resolutions. Please do get back to me so I can ensure this is resolved to your satisfaction.

Best wishes,
Otto

Betygsatt 3 av 5 stjärnor

Slightly disappointing

Great speed of delivery and customer service HOWEVER the plants were lack lustre, some over grown and should’ve been pruned, others lop sided and just generally not great quality.
I expect that from rescue boxes, but not from plants you’re paying full price for. I made a £230 order with them, and really I’m disappointed with what I received.
Try plantsforallseasons, they’re miles ahead of house of kojo.
EDIT they reached out here to protect their review rating before answering the messages I sent them directly. Poor show house of kojo, poor show!
2nd edit; the owners reached out and offered full refunds on the products and said it wasn’t their usual standard (I’m not sure I believe their holding area is adequate for long term plant storage) however who can be bothered to repackage up 20 houseplants to return when you’ve thrown the boxes away and changed all the substrates already.
I really wouldn’t buy plants from these guys, if you’ve had a good experience I’d count yourself lucky because being a new customer, and spending £250 on a variety of plants, won’t guarantee you anything.

1 augusti 2024
Omdöme utan inbjudan
Logotyp för House of Kojo

Svar från House of Kojo

Hi John,

I'm really sorry to hear you were not completely satisfied with some of the plants in your order. We pride ourselves on the quality of our plants and if you reach out to our customer service team, they will ensure this is resolved. I have asked them to look out for your email to ensure this is prompt.

Best wishes,
Otto

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service, reasonable prices, quality products, top notch packaging and speedy delivery. I wouldn’t go anywhere else for my houseplants now and have made several purchases from them. Highly recommend this company ⭐️⭐️⭐️⭐️⭐️

22 juli 2024
Betygsatt 5 av 5 stjärnor

Excellent service, exemplary packaging, beautiful plant…

I've just bought an Aglaonema Red Fire and when it arrived yesterday I was completely delighted with the quality of the plant itself, which is absolutely stunning, and the packaging it arrived in. It was in a well labelled box stating it was a live plant and which way up it should be, on opening the box there was some air filled packaging securing a corrugated cardboard tube, inside which was the plant itself. The plastic wrapped pot had been secured inside the tube to prevent it moving around too. This is the best plant packaging I've received from an online seller and it shows the very obvious care that House of Kojo put into their plants. Overall I'm really impressed and will definitely be buying from them again. Thank you

14 juli 2024
Omdöme utan inbjudan

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