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I have a broken spring on my 2022 Honda Odyssey. The springs are on deep backorder. I have tried every option to get them and my local dealership said they have 31 pair on backorder with no ETA. I decided I would need to buy custom springs just so I can get my van back. On a whim I saw this website that said they were available with no ship times and at Honda default pricing. I figured I would give them a try. A week later and the website still shows not shipped which I expected. I assumed I would eventually just cancel the order. Two days later I get an email they shipped and today they are here. I am flabbergasted. This unavailable part was magically at my door and now I have a van back. Thank you so much.

All counterfeit Denso parts in Honda OEM packaging with Honda part numbers. This was for four individual parts all were Denso. Honda Parts Connect did send me a return at no change UPS label. I sent the counterfeit parts back the next day.

I needed a small part for my friend's Honda. I ordered it from Honda Parts Connection and quickly regretted that decision. After the order I got a message saying the order was on hold because I didn't supply the vehicle's VIN (which I didn't have). So I immediately sent an e-mail back saying to cancel the order as I didn't want to wait and would find the part somewhere else. No one ever responded. So days later I sent another e-mail, again asking them to cancel the order and issue a refund (oh yes, naturally they charged my credit card despite telling me the order could not proceed). No one responded to the second message. Then the next day I get an e-mail saying the order is "in progress". Tried calling and got voicemail. And I have zero confidence that anyone will call back.

These guys seem to know hot to take your money. But their customer service is non-existent. They simply do not communicate with their customers, which is a horrible way to do business. Avoid these guys unless you want a is,ple transaction to turn into a hassle because they can't be bothered to help.

I ordered the correct part for my vehicle which they had labeled as the correct part, but the part in no way fit my vehicle. Despite many attempts to contact the company, no one has returned my call or message to arrange a return.