Following Patrick Holford and his food for the Brain research helps us manage our own health . We were talking a B complex but our homosystiene had still risen. Ordering from Holford nutrition was qui... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order, quick dispatch and receipt. Ordered the Brain Upgrade pack and, so far, very happy with purchase. I'm over the first hurdle in that the capsules are easy to swallow. A comfortable size... Se mer
Företaget har svarat
A great company with excellent customer service. I've been using Holford Connect for years to control my homocysteine levels - this is, as far as I now, the only single product on the market to do thi... Se mer
Företaget har svarat
Excellent service, well packaged products and after use everything can be recycled. The supplements are easy to swollow with a glass of water after a meal. Quality products formulated by Patrick Hol... Se mer
Företaget har svarat
4,6
Utmärkt
683 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service
Good service. Product tasteless unlike others which used to aggravate my throat.
Too soon to notice any benefits and no upset tummy 😊
16 juni 2024
Svar från Holfordnutrition
Good Morning Karen
Many thanks for taking the time to leave a review and for the five stars for service. We are glad you are finding the supplement easier to take than others you have tried.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Svar från Holfordnutrition
Good Morning Sue
Many thanks for leaving a five star review and were happy with the prompt delivery.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Optimistic outcome .
Patrick was very positive on the benefits of the supplements , so I thought I would give them a try and have positive results .
13 juni 2024
Svar från Holfordnutrition
Good Morning David
Many thanks for leaving a five star review for our supplements. We really appreciate you taking the time to do this, and we are glad you have had positive results.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Diabolical customer service despite being a good company with excellent products
*Note as per their response. The emails they sent did not address the issues even remotely or I would not have written such a review. Furthermore they did not contact me to sort it out.
I opened a Health Club account, but it seemed not to exist once complete. So I thought something had gone wrong, and despite having submitted my bank details, I did it again. This time it seemed functional and I did the health check questionnaire. After this though, the account stopped existing again, and frustratingly went round in circles. I could login it seemed but when I clicked the link for the health club, it wanted me to login again. I contacted customer service, mentioning I had accidentally got two accounts, and they deleted one of them and said it would be fine now.
It was not, but no amount of pleading and begging could get another response from them. Bearing in mind I had signed up to a paid service - albeit not charged yet- and was anticipating buying a lot of product, they simply did not acknowledge emails or phone calls at all.
Eventually I logged in on an old laptop, which was successful, and I surmised it must have been a very vexing cookies issue (which I never had with that newer laptop before). I wrote to them telling them I was very unhappy with their lack of response and was considering cancelling my trial subscription. They wrote back claiming that they had written on 3rd June. They said it must be in my spam. It is not. In either email address.
The email was so basic, they literally never read anything I said. They informed me as though I did not know, that the extra account had been removed and my account ought to be working now. I had written to them to tell them I had managed to get into it myself- after they ignored multiple requests for help over the course of over a week.
I love Patrick Holford's work. I have bought at least 6 of his books over the years, and was looking forward to managing some of my health issues with his approach. Now I am very uncomfortable with putting myself in a position where I have to have any dealings with his support team, who basically do not do support. I am considering whether or not it is going to be worth it.
In response to their response- I mention those emails sent to me, explaining that they were unhelpful as they did not address my concern, and nobody ever responded to my many attempts to call. The email responses were rare and inadequate, ignoring what I was saying. The fact that its an unusual situation does not mean you should pretend it isn't happening or that I dod not need a response. Today I logged in again, only to find the exact same problem, despite having deleted all my cookies. Its logged in but not logged in. So you can't log in or out. It's just hanging. Luckily I found I had a window open from previously that was working. I already bought my £150 worth of goods, which I am extremely happy with, having used the membership discount. It would have been over £200. But I am genuinely concerned about issues with the website/support going forward.
6 juni 2024
Omdöme utan inbjudan
Svar från Holfordnutrition
Hi Soirai
Apologies you haven't received the support you needed. There were three emails sent to you between 28 May and 6 June using the email with 65. This was an unusual situation that hadn't happened before. We will respond via email.
Kind regards
Customer Services
A great expirence!
Seeing how we are in America, we were delighted when the book arrived so quickly (10 days)! It was in excellent condition, and I started to read it right away. So much information - and presented in language and format I inderstood right away.
I want to say Thank You for an excellent product!
4 maj 2024
Svar från Holfordnutrition
Good Morning Michael
Many thanks for leaving a five star review for the book Upgrade Your Brain. We're delighted you have found it excellent, received it in good time and overall had a great experience ordering from us.
We hope you benefit from Patrick's information on brain health.
Kind Regards
Customer Care
HOLFORDirect
Svar från Holfordnutrition
Good Morning Stephen
Many thanks for leaving a five star review for our service. We really appreciate you taking the time to do this, and we are glad you are satisfied with the packaging.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Very fast delivery and well packaged
Very fast delivery and well packaged, good email customer service and great products.
1 juni 2024
Omdöme utan inbjudan
Svar från Holfordnutrition
Good Morning Ray
Many thanks for leaving a five star review for our service and products. We really appreciate you taking the time to do this.
If you have any questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Once again, thank you for your support and we hope you continue to find benefit from your order.
Kind Regards
Customer Care
HOLFORDirect
Excellent service
Excellent service, well packaged products and after use everything can be recycled. The supplements are easy to swollow with a glass of water after a meal. Quality products formulated by Patrick Holford who has the knowledge and ability to care for our well being. I so enjoy reading Patrick Holford books on a multitude of topics so informative and hard to put the book down. Books you can keep and refer back too.
1 maj 2024
Svar från Holfordnutrition
Good Morning Rebecca
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with the recycling credentials of the packaging, quality of the products and information in Patrick's books.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback.
If you have any further questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Once again, thank you for your support and we hope you continue to find benefit from your order.
Kind regards,
Customer Care
HOLFORDirect
I recieved my Cinnachrome very quickly…
I recieved my Cinnachrome very quickly and now can continue to keep my blood sugar under control
28 maj 2024
Svar från Holfordnutrition
Good Morning Pauline
Thank you for taking the time to leave a 5-star review. We are thrilled to hear that you received your order quickly and that Cinnachrome is helping to keep your blood sugar under control.
Once again, thank you for your support and we hope you continue to find benefit from your order.
Kind Regards
Customer Care
HOLFORDirect
Most satisfactory!
This rating is for delivery alone as I have yet to take the supplements purchased. Extremely quick next day delivery after ordering on line. Most satisfactory!
23 maj 2024
Svar från Holfordnutrition
Good Morning Linda
Many thanks for leaving a five star review for our service. We really appreciate you taking the time to do this, and we are glad you are satisfied with the quick delivery.
Kind Regards
Customer Care
HOLFORDirect
excellent quality products but often out of stock
Quality of products is excellent but the reason for the 3 star review is that the multi packs that are recommended and that I like for convenience have been out of stock for many months now. As a consequence I have cancelled my membership
17 april 2024
Svar från Holfordnutrition
Good Afternoon
We're delighted you found the quality of the Health Packs excellent.
We apologise for the 100% Health Pack and Optimum Nutrition Pack being out of stock and that this has caused you cancel your subscription. This was due to the challenge of making the multivitamin which has over 25 nutrients.
We now have the 100% Health Pack and are expecting stock Optimum Nutrition Pack on 10 June.
If you have any questions or need any assistance, please don’t hesitate to get in contact.
Kind Regards
Customer Care
HOLFORDirect
Good experience
Ordering over the phone works better for me and once I have made my purchase I receive my products immeditely. Couldn't be better. Thanks
16 maj 2024
Svar från Holfordnutrition
Good afternoon Kathy
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you felt the service couldn't be better.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback.
If you have any further questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Kind regards,
Customer Care
HOLFORDirect
Quick delivery
14 maj 2024
Svar från Holfordnutrition
Good afternoon Darren
We are glad you have had quick delivery.
Thank you for the five stars.
Kind Regards
Customer Care
HOLFORDirect
Svar från Holfordnutrition
Good Afternoon Sanne
Many thanks for leaving a five star review. We appreciate you taking the time to do this.
We are glad we have surpassed your expectations.
If you have any questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Bought the book as a present. Great book. I have one myself & it’s very useful.
Bought the book as a present. It arrived in time stated and has been very useful to the recipient.
3 april 2024
Svar från Holfordnutrition
Good Afternoon Corinne
We're delighted the book has made a useful gift. Thank you for leaving a five star review.
Kind Regards
Customer Care
HOLFORDirect
Svar från Holfordnutrition
Good Afternoon Andy
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the service fast and efficient.
If you have any questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Excellent company and very easy to get…
Excellent company and very easy to get in touch with them if you have a query, which will always be completely resolved. Excellent service, fast delivery
and I have complete faith in the products.
20 april 2024
Svar från Holfordnutrition
Good Morning Margaret
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with our service and products.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback.
If you have any further questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Once again, thank you for your support.
Kind regards,
Customer Care
HOLFORDirect
Website needs a lot of improving
17 april 2024
Svar från Holfordnutrition
Good Morning Leon
We would welcome your feedback on the issues you are having with the website so we can improve it. If you can spare the time, please email customerservice@holfordirect.com
Kind Regards
Customer Care
Arrived and product is easy to use and…
Arrived and product is easy to use and tastes good.
9 april 2024
Svar från Holfordnutrition
Good Morning Emily
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the product easy to use and a good taste.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Svar från Holfordnutrition
Good Afternoon Chrissie
We're delighted you like our products and have found the advice reliable.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Thank for taking the time to review us and for leaving five stars!
Kind Regards
Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.