Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... Se mer
Företaget har svarat
Plats
Byt platsUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... Se mer
Företaget har svarat
Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... Se mer
Företaget har svarat
The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Westfield London
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, Storbritannien
4,5
Utmärkt
210 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer service and I had a…
Brilliant customer service and I had a great time yesterday. Thank you.
12 november 2024
Svar från hmv (UK) - Westfield London
Hi Shantel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Security were absolutely vile last…
Security were absolutely vile last night to JLS fans. After waiting 16 years to finally meet them, I was greeted to angry horrible security shouting at people saying no pictures. Blocking people, putting their hands up to block people’s cameras! What a joke!
12 november 2024
Svar från hmv (UK) - Westfield London
Hi Karis
Thanks for leaving us a review. We're sorry to hear of this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great event, shame about the customer service
Whilst the event and meeting JLS was amazing, we were a little disappointed that the staff missed out on giving us a goodie bag. When we queried this after the event, we were told they had run out (people who arrived after us had received them, so we know they were available when we arrived) and when we asked if there was any other way to get one a member of staff VERY rudely told us “just get there earlier” which really upset us given we had arrived in time to receive them and this was in fact a staff error. His demeanour was rude and he spoke to us very dismissively the whole time.
11 november 2024
Svar från hmv (UK) - Westfield London
Hi, we're really sorry to hear of this.
We can see that you have since been in touch and this is being investigated with the relevant departments. Thanks for your patience in the meantime.
The signing was shocking
The signing was shocking, staff were incredibly rude, wouldn’t even let a friend take pictures whilst meeting them. Got told off for even having my phone out of my bag. So rushed we were out within 20mins and we had at least 100 in front of us. You could tell the boys just wanted to speak and take photos.
12 november 2024
Svar från hmv (UK) - Westfield London
Hi,
Thanks for leaving us a review. We're very sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great customer service
Great customer service, from ordering in store for the product, to collection of said product.
5 november 2024
Svar från hmv (UK) - Westfield London
Hi NAKIM
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Stickers
I love going to HMV. The customer service is always great and the sticker I purchased were so cute!
29 oktober 2024
Svar från hmv (UK) - Westfield London
Hi Pretty,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect not what I expected
I did a click-and-collect order and discovered the order had to be posted to the shop, and it took 2-4 working days to arrive. Click-and-collect is supposed to be available on the same day or the next day from the shop's own stock. I think HMV misunderstood this procedure compared to the speed at other shops on the high street when interpreting this practice.
I received the order in the same mail-posting packaging in the shop as I would have it by posting to my door address.
I got my ARROW titles, but the delay in processing and dispatching the order was odd. But it was better than ordering them from ARROW directly who wanted £6 for shipping, HMV didn't charge any extra for C&C.
16 oktober 2024
Svar från hmv (UK) - Westfield London
Hi Mr Magoo,
We're afraid the version of 'click & collect' you have described is not what is advertised via hmv and we would recommend reading the options to clarify this before proceeding with an order.
Click & Collect with hmv.com is a delivery service sent from our warehouse to a selected store for delivery. There is no shipping fee for this service which is why this is provided as an option for customers should this be deemed more convenient than home delivery.
Great service and helpful staff
Visited the store in Westfield and the service was great! Found what I was looking for. Very happy with the experience.
10 oktober 2024
Svar från hmv (UK) - Westfield London
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always get albums there!
8 oktober 2024
Svar från hmv (UK) - Westfield London
Hi Wiktoria,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Westfield London
Hi Jordan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good and timely delivery
Good and timely delivery
Website instructions were clear and the package ordered has been despatched and sent in the correct release date. Email notifications were sent efficiently and collected it physically on store.
26 september 2024
Svar från hmv (UK) - Westfield London
Hello Justin
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Collected a parcel
Was able to collect my parcel without issue. Would have been 5 stars if the person who served me had been friendly
18 september 2024
Svar från hmv (UK) - Westfield London
Hi Gem
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff are always helpful and…
The staff are always helpful and insightful whenever I visit. Picking up my click & collect was quick
11 september 2024
Svar från hmv (UK) - Westfield London
Hi Virginia
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I was trying to locate some rather rare…
I was trying to locate some rather rare and obscure recordings by Anglo/French group Stereolab and your assistant Mark spent a lot of time searching for me which meant I could order a great boxed set which was delivered to my home.
5 september 2024
Svar från hmv (UK) - Westfield London
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Westfield London
Hi Mr Whitby
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Daughter ordered the sonic bag from in…
Daughter ordered the sonic bag from in the store,the young lady that served us was amazing
13 augusti 2024
Svar från hmv (UK) - Westfield London
Hi Den
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service at Westfield…
Great customer service at Westfield shopping centre offering to order so I could collect at my local HMV.
20 augusti 2024
Svar från hmv (UK) - Westfield London
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was good& on time
20 augusti 2024
Svar från hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order and collection smooth
17 augusti 2024
Svar från hmv (UK) - Westfield London
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Westfield London
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.