Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and... Se mer
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Plats
Byt plats216 Royal Victoria Place Shopping Centre, TN1 2SS Tunbridge Wells, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the... Se mer
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Ordered the limited edition Gary Numan Telekon red splash vinyl version, having missed out in the beginning it came back on sale, got an email from HMV that’s it’s available again , I ordered it strai... Se mer
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The whole delivery system was well done. I got updated regularly from 1) Order, 2) Despatch and 3) Arrival. I preferred picking my order up from the shop due to multiple residents at my flat and after... Se mer
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Företagsinformation
Om hmv (UK) - Tunbridge Wells
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
216 Royal Victoria Place Shopping Centre, TN1 2SS, Tunbridge Wells, Storbritannien
4,7
Utmärkt
122 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Tunbridge Wells
Hello Martyn
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Svar från hmv (UK) - Tunbridge Wells
Hi Mr.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV FOREVER!
Wez was just great, so polite and talkative. Normally all the folks in HMV are so helpful and kind - its why I love shopping there and I don't think I could ever shop anywhere else for my 4Ks,CDs and Vinyl! I have been shopping here since I was a kid and I still remember getting the Star Wars triology on dvd when I was 6 years old from HMV - nearly 20 years on I still never forget the joy HMV has given me!
8 juli 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Yuvaraj
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying Vinyl it’s been a while
It’s been a long time since I’ve purchased a proper record and they seem to cost a lot more now!!! However the service I got from HMV Tunbridge Wells store was excellent the LP was not in stock at the branch but was swiftly ordered and I picked it up three days later.
7 juli 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Tim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Tunbridge Wells
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was guaranteed by the staff member…
I was guaranteed by the staff member when ordering the item early Monday morning that it would be ready to pickup before the weekend, it was a birthday present for my son and it arrived monday the following week which was very disappointing.
I visited the store on the Sunday to check incase it has arrived as I had trouble on the Saturday accessing my email to find out, but it hadn't arrived, the staff member was very helpful and apologised, he took my number and agreed to call and let me know when it arrived and he was true to his which saved a lot of possible trips into town, especially during this heatwave.
22 juni 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Andy,
Thank you for your feedback.
We're very sorry to hear that your item did not arrive when expected and for any disappointment as a result of this.
We are however glad that the store were helpful regarding this and that you were notified of collection as soon as this arrived on the Monday.
We do hope that you enjoy your purchase and thank you again for your comments regarding your experience.
It’s the 1st time
It’s the 1st time, I’ve used Click & Collect. I was a bit worried as I don’t have a driving licence or passport. So I had no photo i.d, but they were happy to accept my email address, that I used to place the order with.
7 juni 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Tunbridge Wells
Hi Violet,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tip top service
The staff at the Tunbridge Wells store were extremely helpful. The chap upstairs looked online for me and did all the ordering. All instructions were very clear and he was very friendly, as was the girl downstairs.
30 april 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Angie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Tunbridge Wells
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The company feels it’s acceptable to sell CHILDREN alcohol related products
The company feels it’s acceptable to sell a child alcohol related products in a surprise bag for children! Awful customer service with no support. Would never recommend them
5 april 2026
Omdöme utan inbjudan
Svar från hmv (UK) - Tunbridge Wells
Hello Lucy
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Svar från hmv (UK) - Tunbridge Wells
Hi Tom
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Tunbridge Wells store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I purchased several albums and one was…
I purchased several albums and one was not playable. Upon returning to HMV there was no questions as to why, just an agreement to exchange the LP. Within a week I had a new album. Excellent service.
3 april 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Tunbridge Wells store
Staff from Tunbridge Wells store was so helpful. Placed an order and was here within a few days. I will definitely use that store again.
27 februari 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kind staff
The staff were very helpful when I had a problem with my email to collect
8 februari 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Rebecca
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Tunbridge Wells
Hello Robert,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
A great place to pick up BlueRay films
A great place to pick up BlueRay films, I found 4 old films I had been after and a staff member found me 2 of them very impressed.
10 januari 2026
Svar från hmv (UK) - Tunbridge Wells
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The member of staff in Tunbridge Wells…
The member of staff in Tunbridge Wells was most helpful and friendly and placed my order for me very happy with the service
19 januari 2026
Svar från hmv (UK) - Tunbridge Wells
Hi Andrew,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Tunbridge Wells
Hello Dennis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent online service.
15 september 2025
Svar från hmv (UK) - Tunbridge Wells
Hi Χάρης
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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