Managed to get hold of a DVD for me which was out of stock free to store delivery wasn’t any inconvenience as was popping back over to the area the following week received emails on progress and to sa... Se mer
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Plats
Byt platsUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... Se mer
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Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... Se mer
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Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... Se mer
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Företagsinformation
Om hmv (UK) - Thurrock
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, Storbritannien
4,7
Utmärkt
138 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So helpful
Didn’t have a clue where the CD’s were that I wanted were. Asked an assistant and he sprang into action with my list in tow. Excellent service from the Lakeside branch.
27 mars 2024
Svar från hmv (UK) - Thurrock
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Thurrock
Hi Paul,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Thurrock
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff at this location is so…
The staff at this location is so friendly and helpful
13 februari 2024
Svar från hmv (UK) - Thurrock
Hi ARRON
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff in ordering the CDs I…
Helpful staff in ordering the CDs I wanted followed by the e-mails keeping me updated on the progress of my order.
22 januari 2024
Svar från hmv (UK) - Thurrock
Hi Dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service from the staff…
Great customer service from the staff at lakeside
29 januari 2024
Svar från hmv (UK) - Thurrock
Hello Thomas,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Thurrock store - the staff members you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :)
Item supplied had a defective mains…
Item supplied had a defective mains lead. Staff at Lakeside produced a replacement lead, tested it, and I went away happy.
25 januari 2024
Svar från hmv (UK) - Thurrock
Hi .John
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful sales assistant
The amazingly helpful sales assistant helped me order a t -shirt that was out of stock in store plus I had no clue as to which size to order and she helped me sort that as well by comparing with other t-shirts from that supplier.
15 januari 2024
Svar från hmv (UK) - Thurrock
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I realise it’s not hmv’s fault…
I realise it’s not hmv’s fault directly, but when I bought same Jays ear pods the assistant said you can’t have these they are faulty so I ordered a pair.
The arrived one didn’t work.
Took them back ordered another pair.
They arrived and don’t work at all, so they have to go back.
Do you understand the cost in time and money having to deal with faulty goods. What should do next, go to Curry’s or Argos!
Yours
Kevin Nevill.
12 januari 2024
Svar från hmv (UK) - Thurrock
Hello Kevin
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Svar från hmv (UK) - Thurrock
Hi Jacqui
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful
Generally they were very helpfully on both visits to this store over the Christmas period
28 december 2023
Svar från hmv (UK) - Thurrock
Hi Jean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and Collect
I ordered an item from Lakeside to be delivered to Bluewater in Kent. I was informed when it was in and was able to give it as a present for Christmas. Excellent service from HMV to get it delivered on time.
22 december 2023
Svar från hmv (UK) - Thurrock
Hi Mr Gray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The people are happy and helpful
The staff are happy, there to help if you need any help, friendly , I like to shop in this store the staff are professional. If they do not have what you are wanting to purchase the staff are happy to order for you , quick collection :-) .
9 december 2023
Svar från hmv (UK) - Thurrock
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shout out to the guy who served me
Shout out to the guy who served me!
I was like a lost puppy looking for the click and collect. He was super friendly and helpful.
15 december 2023
Svar från hmv (UK) - Thurrock
Hi Jade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service and prompt delivery
16 december 2023
Svar från hmv (UK) - Thurrock
Hi Hayley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found the staff really helpful and the…
Found the staff really helpful and the store had a great vib - definitely will shop there again
14 december 2023
Svar från hmv (UK) - Thurrock
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Polite helpful service.
7 december 2023
Svar från hmv (UK) - Thurrock
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Thurrock
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
TERRIBLE!!!
TERRIBLE!!!! I was at HMV in lakeside Essex with my dad. We ordered Vince Clarke’s Songs of Silence and it’s not shown up. I’m incredibly angry as this was a Christmas present!!!
4 december 2023
Svar från hmv (UK) - Thurrock
Hi Mark
Thank you for taking the time to leave us a review. We are sorry to you have not received your dispatched item which is showing as delivered, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Fantastic service from ordering to…
Fantastic service from ordering to delivery very helpful staff
10 december 2023
Svar från hmv (UK) - Thurrock
Hello Jenny
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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