I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Se mer
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Plats
Byt platsUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Se mer
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It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Se mer
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Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Se mer
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Företagsinformation
Om hmv (UK) - Swansea
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Storbritannien
4,8
Utmärkt
294 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Store staff are second to none.
16 januari 2024
Svar från hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchased dvds
Purchased dvds. New releases easy to find. Not as many older films in store as there used to be however staff are very helpful and ordering whatever purchase I require is fast and easy. Always a pleasure to use hmv.
12 januari 2024
Svar från hmv (UK) - Swansea
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Still waiting for and item to dispatch…
Still waiting for and item to dispatch from the 1st of January and the fact it cost 7p a minute to contact swanseas store
6 januari 2024
Svar från hmv (UK) - Swansea
Hi Jamielee
Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Excellent service from online order
Excellent service from online order to collection in store, I was kept informed of the order status throughout the process, store staff were very helpful and friendly. Would definitely use this service again.
25 december 2023
Svar från hmv (UK) - Swansea
Hi Ian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Plenty of helpful staff willing to…
Plenty of helpful staff willing to assist with purchases and polite and engaging.
16 december 2023
Svar från hmv (UK) - Swansea
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
DVD delivery
Delivered next day no problems at all pleased with the whole order thank you
25 december 2023
Svar från hmv (UK) - Swansea
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good order time
I was only a short space of time between the placing of the order and the delivery to the store.
23 december 2023
Svar från hmv (UK) - Swansea
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
generally helped me get what I wanted
17 december 2023
Svar från hmv (UK) - Swansea
Hi janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order not arrived
20 december 2023
Svar från hmv (UK) - Swansea
Hi Silva
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Good selection of vinyls
Always have a good experience when shopping online. Can always find what I need. Good selection of vinyls and dvd's. Prices are good and only waited a few days for delivery.
16 december 2023
Svar från hmv (UK) - Swansea
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Great service, good value
Ordered a cd online recently to collect inshore at HMV Swansea..
Good value, kept me up to date with del details, polite helpful staff in store
13 december 2023
Svar från hmv (UK) - Swansea
Thanks for leaving us a great review!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Really easy transaction and good…
Really easy transaction and good communication. Staff in store really friendly and knowledgeable on collection
17 december 2023
Svar från hmv (UK) - Swansea
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Won’t shop at HMV again!
Bought item online and took back to store as no longer needed.
Refused refund to my card but offered a refund on credit note?
Don’t get this business model at all, sports direct have the same policy.
Never shopped at sports direct again and will not be shopping at hmv again!!
13 december 2023
Very helpful assistant in shop who went…
Very helpful assistant in shop who went out of his way to solve our problem
15 december 2023
Svar från hmv (UK) - Swansea
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were very helpful
15 december 2023
Svar från hmv (UK) - Swansea
Hi Julieann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpfull customer service adviser
Very helpfull customer service adviser, easy to order and delivery arrived on time
4 december 2023
Svar från hmv (UK) - Swansea
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was returning an item
I was returning an item. My own fault, I'd purchased two of the same item by mistake (both from HMV) The staff were really understanding and friendly, before promptly completing my refund. 10/10 for customer service!
9 december 2023
Svar från hmv (UK) - Swansea
Hello Em
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
DVD arrived on given date
DVD arrived on given date, timely notification sent via email, store staff very helpful too
9 december 2023
Svar från hmv (UK) - Swansea
Hi JULIA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered on website for instore pickup
Ordered on website for instore pickup.
The web store was easy to navigate and order was placed speedily.
Chose to pick up in the Swansea store it I has been a big part of my teens & beyond.
The staff were fantastic efficient yet had time for a little chat. I didn’t take names but you are a credit to the store and yourselves - take a bow!
4 december 2023
Svar från hmv (UK) - Swansea
Hi Matthew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future. Please be assured we have forwarded your kind words to the Swansea store.
Cheers!
1 great customer service
1 great customer service
2 that I could order the boxset
3 that I could order it to my address
27 november 2023
Svar från hmv (UK) - Swansea
Hi Tammy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.