Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Se mer
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Plats
Byt plats176-178 High St, SO14 2BY Southampton, GB
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Det här tycker kunderna
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... Se mer
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From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. H... Se mer
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I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... Se mer
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Företagsinformation
Om hmv (UK) - Southampton
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
176-178 High St, SO14 2BY, Southampton, Storbritannien
4,7
Utmärkt
281 omdömen
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Unpleasant Click and Collect Experience
I asked about my order and thought it was a collect in store if in stock option, they stated it doesn’t work that way. When I asked why I couldn’t they just said it’s policy.
Whilst I was talking to them they were doing other things instead of giving me their undivided attention which I found very unprofessional.
Whilst I understood the point, I was angry at the way they spoke and how they didn’t show any empathy. It was evident that they were not interested in talking to me and to “just deal with it”
So not only did I think their attitude toward the conversation was unprofessional, I found it to be unempathetic and quite rude at times.
My order consisted of multiple items which all came on different days which meant I kept going back and forth and even then the store workers displayed the consistent unprofessionalism and rudeness.
There was only one store assistant who actually was very respectful and had very good customer service skills. I didn’t catch his name but it was surprising to see how one attendant has such great customer service skills whilst the others seemed not to be of the same standard.
Overall, very unpleasant experience.
25 maj 2024
Svar från hmv (UK) - Southampton
Hello Harry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Polite attentive service
Polite attentive service - nothing was too much trouble for the HMV colleague
31 maj 2024
Svar från hmv (UK) - Southampton
Hi Nicky
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Sale of 50% off all great albums…
Good Sale of 50% off all great albums well worth going through all the pages. Prompt delivery by the post office and not left on door step like most other delivery companies
8 maj 2024
Svar från hmv (UK) - Southampton
Hi stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Southampton
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good communication
3 maj 2024
Svar från hmv (UK) - Southampton
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from 'Shep' in store
Excellent service from 'Shep' in store, highly recommended. Thank you.
16 april 2024
Svar från hmv (UK) - Southampton
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I perched an LP it has a bad mark on…
I perched an LP it has a bad mark on one side. The staff where great at getting a replacement ordered in.
31 mars 2024
Svar från hmv (UK) - Southampton
Hi stephen
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Get most of my records from here
Get most of my records from here. Always love to browse and find albums I love
27 mars 2024
Svar från hmv (UK) - Southampton
Hi Evan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great store!
Store was well laid out, tidy and the staff member who dealt with my click and collect was friendly, professional and efficient - Southampton store is an absolute credit, and it's so great to have a HMV back on our high Street!
23 mars 2024
Svar från hmv (UK) - Southampton
Hi Taymar
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Southampton
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Southampton
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Southampton
Hi IOAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My order came very quick and I was…
My order came very quick and I was happy because it was birthday presents for my granddaughter, very pleased with your service 😀
12 mars 2024
Svar från hmv (UK) - Southampton
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click & Collect Yes I was served by a very helpful…
Yes I was served by a very helpful young man - it took just a few minutes - all served with a smile
Many thanks
Ann Phillips
27 februari 2024
Svar från hmv (UK) - Southampton
Hi ANN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Southampton
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I recently lost my mother
I recently lost my mother, at a great age of 98. And she served in the WW2 on radar plotting planes throughout the campaign and battle of Britain. I ordered an old film that she appears in called Angels one five.
So thank you very much.
23 februari 2024
Svar från hmv (UK) - Southampton
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
5 februari 2024
Svar från hmv (UK) - Southampton
Hello Michael
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;)
Very helpful assistant and helping me…
Very helpful assistant and helping me out with the CDs and DVD that I required.
2 februari 2024
Svar från hmv (UK) - Southampton
Hi Keith
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
On line purchase not right for me
I was not aware of the exact timescale and how complicated it would be, to just save £2 on this purchase. When I went to try and purchase an identical box set in the shop that I was due to collect the one I had ordered from online, I was told that would not be possible. I won't be planning to use HMV online again. Just easier to go to the shop and buy it over the counter for me.
13 januari 2024
Svar från hmv (UK) - Southampton
Hello Ian
Thanks for leaving us a review!
We were sorry to hear that there was a delay fulfilling your order. Please be advised that our Click & Collect service is fulfilled using stock from our warehouse, not the store; apologies for any confusion and disappointment caused as a result of this. We do, however, operate a Ring & Reserve service that can check an item's availability in your local store and reserve it for you, which you may find helpful. Thank you for your feedback and we hope to see you again soon.
Friendly staff
Had to order in-store a game for my son as he had gift cards to use. Simple process in store, friendly staff and received the game in 2 days at home.
11 januari 2024
Svar från hmv (UK) - Southampton
Hello Emma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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