Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... Se mer
Plats
Byt plats363 Oxford Street, W1C 2JW London, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... Se mer
Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... Se mer
Företaget har svarat
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Oxford Street
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
363 Oxford Street, W1C 2JW, London, England, Storbritannien
4,6
Utmärkt
882 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful and nice staff
7 augusti 2026
Svar från hmv (UK) - Oxford Street
Hi Aaryanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Oxford Street
Hi David,
Thank you for your feedback.
Please note that we do have our Ring & Reserve service available via phone on 03333 230 667 should you wish to check availability of a certain item before your visit. We also have an online stock checker which may be able to show you this also.
Additionally, our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers, and we update and refresh our promotions regularly so check back soon, and we hope you find the bargain you’re looking for :-)
Svar från hmv (UK) - Oxford Street
Hi Naor
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I tried to get in touch with anyone to…
I tried to get in touch with anyone to discuss details about my intended purchase.
You have no dedicated customer service number and I was calling various stores to speak to anyone.
I was on constant hold and eventually always disconnected. I don't feel I will want to deal with HMV again and only persevered because the purchase I was making was a present. If it were for myself I would not have bothered. Not a good outcome to my experience
4 augusti 2026
Svar från hmv (UK) - Oxford Street
Hi Ivy
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The sales assistant used his initiative…
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artist directly and get it delivered to HMV! 👏🏻👏🏻👏🏻 now that’s someone who went the extra mile vs just saying, sorry we are sold out
1 augusti 2026
Svar från hmv (UK) - Oxford Street
Hi SAWSAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV online is usually good.
HMV online is usually pretty good.
I went to your store in person at Oxford street and had to wait forever to be served because one of the sales assistants downstairs was blowing up a balloon instead of serving me on the till. After a while, he asked me if I was waiting to which I replied I had been waiting some time.
Poor customer service; not even an apology made for the wait. I have deducted a star for this.
22 juli 2026
Svar från hmv (UK) - Oxford Street
Hello Tony
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great customer service
The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed calm and helpful throughout. Unfortunately, I didn't get her name but she is a credit to HMV.
21 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Liz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Discriminatory treatment, terrible event organisation, and shockingly rude staff and manager
I went to the HMV Oxford Street’s Spider-Man fan event today, after queueing for over two hours, I watched two white customers—including one who had been standing behind me in the queue—be allowed into what staff described as a “photo activity”, while I was singled out, stopped, and told very firmly that I was not allowed to participate. As a person of colour, I left feeling I had been treated differently because of my race.
When I demanded an explanation from the manager, he refused to listen. Instead, he dramatically shouted, “Don’t touch me!” after I accidentally brushed his arm while gesturing during the conversation. It felt like he was more interested in escalating the situation than resolving a legitimate customer complaint.
To make matters worse, one member of staff openly told me that staff could say whatever they wanted to customers and that customers simply had to accept it. I’ve genuinely never encountered such an arrogant and disrespectful attitude towards customers.
The entire Spider-Man event was incredibly poorly organised. Thousands of people queued in the street for hours, only to leave without seeing or receiving anything because of the terrible crowd management. It felt less like a fan event and more like a marketing exercise designed to generate publicity and sales, with little regard for the people who had waited for hours.
If your idea of customer service is using a hugely popular IP to attract crowds, creating chaos, treating customers with contempt, and making people leave feeling discriminated against, then this is the place for…………
23 juli 2026
Omdöme utan inbjudan
Svar från hmv (UK) - Oxford Street
Hello 张钊源
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent service and an atmosphere…
Excellent service and an atmosphere perfect for browsing
20 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Gerry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My daughter and 2 friends attended the…
My daughter and 2 friends attended the Spiderman event today 23/7/26 arriving at 6am. Only few in front of them. When sraff were handing out limited wristbands for being able to get a goodie bag they past my daughter and her 2 friends so one of them asked if they could have wristband as they passed to carry on giving them out to the staff was very rude Absolutely disgusted . All 3 are neurodiverse and massive fans and made the effort and we're enough early as they wanted to get a wristband.
23 juli 2026
Omdöme utan inbjudan
Svar från hmv (UK) - Oxford Street
Hello TINA
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
A seamless process for purchase via click and collect
Very easy to order online - arrived at store within a couple of days - kept up to date throughout. Collection process was simplicity itself
21 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Stephen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Oxford Street
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Oxford Street
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order
Was helped by members of staff to order a vinyl that was not in store, given the option for the offer, and served very quickly.
The item was delivered super quickly as well
11 juli 2026
Svar från hmv (UK) - Oxford Street
Hi ID
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
easy order online and quick collection
14 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Laura
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Does it Better
The order was carefully allocated to my address, the item securely packaged and delivered safely in only just two days from purchasing 10/10
16 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Phillip,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
All very efficient
My order was received in the timescales promised and I was able to pick up in store, the staff there were efficient, helpful and courteous.
16 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Claire,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Oxford Street
Hi Mathias
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service in the shop
Great service in the shop, prompt delivery and happy with the product
5 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Augusta
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV! Great Place!
Good Customer Care. The assistant was very helpful. Convenient click and collect service.
12 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Virginia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.