It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. B... Se mer
Företaget har svarat
Plats
Byt plats363 Oxford Street, W1C 2JW London, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Siempre que voy a Londres, desde la primera vez que pisé la ciudad y la descubrí, me paso por HMV para ver qué joyas y ofertonas encuentro. Esta vez iba hasta con una lista de discos para buscar y c... Se mer
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Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect c... Se mer
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Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collec... Se mer
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Företagsinformation
Om hmv (UK) - Oxford Street
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
363 Oxford Street, W1C 2JW, London, England, Storbritannien
4,6
Utmärkt
847 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service in the shop
Great service in the shop, prompt delivery and happy with the product
5 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
HMV! Great Place!
Good Customer Care. The assistant was very helpful. Convenient click and collect service.
12 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Virginia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Visita obligada en Londres para discos y libros
Siempre que voy a Londres, desde la primera vez que pisé la ciudad y la descubrí, me paso por HMV para ver qué joyas y ofertonas encuentro. Esta vez iba hasta con una lista de discos para buscar y como uno de ellos no lo tenían allí, la dependienta me lo pidió y me explicó que seguro que llegaba a tiempo antes de que me marchara de la ciudad, como así pasó, pero que no me preocupara que si no era así me devolverían el dinero al echarlo para atrás.
El personal es muy amable, la tienda enorme, limpia y ordenada y está en una zona estupenda (Oxford Street). Recomendable para discos, películas, libros y todo tipo de merchandising.
3 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Amaya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Oxford Street
Hi George
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order on the HMV website
Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collected that day.
9 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Frederick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Oxford Street
Hi Kelly
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Papa was a rolling stone
It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. But couldn't payments been done as one. Maybe choice could be offered before customer agrees sale. To have payments done in one or separately. Just a thought.
7 juli 2026
Svar från hmv (UK) - Oxford Street
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
With regard to payments, please be advised that credit/debit cards are only charged as and when the item is allocated to your order and ready to dispatch, so for orders consisting of multiple items dispatching at different times or from different warehouse locations, you may see items charged separately.
Should you wish to have a single payment, if you place the order using PayPal, as these are charged immediately when the order is placed, there would be just the single payment regardless of multiple dispatches.
We hope this helps!
Svar från hmv (UK) - Oxford Street
Hi flavio
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy
Is very easy to use the website, I bought the CDs and asked to collect in store, to be faster. The whole process is informed by e-mail step by step and the staff is amazing.
24 juni 2026
Svar från hmv (UK) - Oxford Street
Hi Ana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person that helped me was…Martin
The person that helped my was brilliant, he really knows the stock and went out of his way to help .
26 juni 2026
Svar från hmv (UK) - Oxford Street
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Not delivered yet
One of the items from the order hasn’t been delivered yet. It’s taking too long. Had I known this, I’d buy it from the store and avoid any future pre-orders.
5 juli 2026
Svar från hmv (UK) - Oxford Street
Hi Enrique
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very friendly workers
3 juli 2026
Svar från hmv (UK) - Oxford Street
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
30 juni 2026
Svar från hmv (UK) - Oxford Street
Hi teddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
28 juni 2026
Svar från hmv (UK) - Oxford Street
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
25 juni 2026
Svar från hmv (UK) - Oxford Street
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
23 juni 2026
Svar från hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
19 juni 2026
Svar från hmv (UK) - Oxford Street
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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