I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... Se mer
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Plats
Byt platsUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... Se mer
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... Se mer
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Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... Se mer
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Företagsinformation
Om hmv (UK) - Newcastle
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, Storbritannien
4,8
Utmärkt
625 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Newcastle
Hi Ia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service.
Ordered DVD on Friday. Delivered directly to our door on Monday.
Lady who served us was really helpful.
4 april 2026
Svar från hmv (UK) - Newcastle
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Coz my experience was great lol
28 mars 2026
Svar från hmv (UK) - Newcastle
Hi michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely personal touch
I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a smiley face. A lovely, thoughtful touch!
24 mars 2026
Svar från hmv (UK) - Newcastle
Hi Shantayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Newcastle
Hi Lisa,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was delayed - items not in great condition
Delivery was delayed, then when items arrived they were scrunched up into a ball and thrown in a box. Ordered two t-shirts and they were completely crumpled.
23 mars 2026
Svar från hmv (UK) - Newcastle
Hi Laura
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The albums come and love them but it…
The albums come and love them but it shouldn't take nearly 2 weeks for them to be delivered
15 mars 2026
Svar från hmv (UK) - Newcastle
Hi Andrew,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Arrived early and in perfect condition.
4 mars 2026
Svar från hmv (UK) - Newcastle
Hi Eve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Newcastle
Hi Tabitha,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It would have been easier to have DVD…
It would have been easier to have DVD delivered to home address. Only on this occasion store closing for three week refit.
21 februari 2026
Svar från hmv (UK) - Newcastle
Hi Michael,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time. We are pleased to see that this has recently been collected before the store closure and we so hope you enjoy your purchase.
Very helpful assistant when I came to…
Very helpful assistant when I came to collect the item I had ordered, having forgotten my phone ID. Thought I'd be turned away, but he sorted it out very quickly and with a friendly smile.
18 februari 2026
Svar från hmv (UK) - Newcastle
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What a rip off....
After making several purchases of records on line and being very happy with the overall purchase experience I decided to visit Hmv Newcastle store to buy a record case for my new collection. To avoid a wasted journey I phoned the Newcastle branch to see if the case was in stocks and also to ask if I could use a, Love 2shop gift card over the counter. The assistant was very helpful and I was very pleased with his advise. What I'm far from pleased with is the fact that I have just been charged over £6 for the call,,,, What a rip off, Never again HMV, my business is going elsewhere from now on.
3 februari 2026
Omdöme utan inbjudan
Svar från hmv (UK) - Newcastle
Hello, we were sorry to learn of your disappointment at the cost of your recent call to our hmv Newcastlestore. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Very helpful to my Mum
Very helpful to my Mum, who was looking for a DVD and helped order it to be collected.
18 februari 2026
Svar från hmv (UK) - Newcastle
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As always
As always, great service.
Knowledgeable staff willing to go the extra mile to answer questions and get what you ask for.
13 februari 2026
Svar från hmv (UK) - Newcastle
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newcastle store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
excellent as usual
18 januari 2026
Svar från hmv (UK) - Newcastle
Hello Gordon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always a pleasure to pick up an order…
Always a pleasure to pick up an order at the store. Thanks
9 februari 2026
Svar från hmv (UK) - Newcastle
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant knowledgeable staff,ordered…
Brilliant knowledgeable staff,ordered and look for what I needed to ore order etc.
1 februari 2026
Svar från hmv (UK) - Newcastle
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service its so…
Fantastic service its so straightforward and simple it makes getting new releases album seamless
1 februari 2026
Svar från hmv (UK) - Newcastle
Hi Darren,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Newcastle
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Newcastle
Hello Daisy-mae
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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