Me and my friend went the other day, I got a really cute high quality shirt and some posteres for a great price and my friend got a free key chain cuz the store person was really nice ❤️❤️
Företaget har svarat
Plats
Byt platsUnit 104-106 The Mall, LU1 2LJ Luton, GB
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Det här tycker kunderna
For what it cost, this buds are not great. I found the sound quality disappointingly poor. And I have tried several equalisers to try and improve the quality to no avail. If you are looking for earb... Se mer
I was served by a very cheerful and helpful lady, she even remembered me and my order from the previous week. I like ordering from HMV in store,the order arrives promptly and I am kept up dated to wer... Se mer
Företaget har svarat
Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂. Prices are on the most part competitive, matched, or, on the... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Luton
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 104-106 The Mall, LU1 2LJ, Luton, Storbritannien
4,7
Utmärkt
118 omdömen
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Svar från hmv (UK) - Luton
Hi Jackie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and professionalism
Very quick service and a great communication between customer and employee.
21 augusti 2026
Svar från hmv (UK) - Luton
Hi Christos
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Super nice
Me and my friend went the other day, I got a really cute high quality shirt and some posteres for a great price and my friend got a free key chain cuz the store person was really nice ❤️❤️
20 augusti 2026
Omdöme utan inbjudan
Svar från hmv (UK) - Luton
Hi Jorja
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy web site to use and very helpful…
Easy web site to use and very helpful when I went into the branch in luton
20 augusti 2026
Svar från hmv (UK) - Luton
Hi Jean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was very quick & in store…
Delivery was very quick & in store staff were very helpful
15 augusti 2026
Svar från hmv (UK) - Luton
Hi The
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Freindly staff
Freindly staff
Good to see a cd record shop still going.
Nice to look around a shop and see things that you wouldn't look for online.
And think wow
16 augusti 2026
Svar från hmv (UK) - Luton
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered a red hulk online and i got a…
Ordered a red hulk online and i got a collection of last summer wine instead in my order and jad to go back into store and first the manager refused to return it and gave me a number to call and sort it with customer service and it was a toy for my son who is autistic and he only wanted his toy and when i said al buy it in store if they have one then he said i can do an exchange but did not give me the option prior to me offering to buy it but it worked out in the end but it was a very long inconvenient process so i will be wary ordering online again
5 augusti 2026
Svar från hmv (UK) - Luton
Hello,
Thank you for your feedback, and apologies for any disappointment as a result of your experience.
Please note that our hmv stores are exchange only, and therefore we would need the incorrect item returned to our warehouse to issue you with a refund for this.
We certainly appreciate your comments and shall ensure these are passed onto the relevant team for review.
HMV orders
I was served by a very cheerful and helpful lady, she even remembered me and my order from the previous week. I like ordering from HMV in store,the order arrives promptly and I am kept up dated to were my order is. I will be ordering from them many more times in the future.
4 augusti 2026
Svar från hmv (UK) - Luton
Hi ANDREW
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My order arrived a week early so in…
My order arrived a week early so in time for my husband's birthday.
27 juli 2026
Svar från hmv (UK) - Luton
Hi Marilyn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As always great customer service…
As always great customer service weather on line or in store.
13 juli 2026
Svar från hmv (UK) - Luton
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered Foreign Tongues
Ordered a new release a few weeks ago, got an email informing me that it had arrived, went down to the shop and picked it up. No problems plus, as always, the staff were polite and friendly.
14 juli 2026
Svar från hmv (UK) - Luton
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at the Luton Branch
The staff were very friendly, well informed about the products that I wanted to purchase. I was able to get exactly the products I wanted. The DVDs I wanted were in stock and I was able to get them delivered to my local store quite quickly. The service was excellent and I have no complaints about the staff at all.
20 juni 2026
Svar från hmv (UK) - Luton
Hi Theresa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Luton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Friendly,professional and knowledgeable
Friendly,professional and knowledgeable and fast getting orders in
5 juni 2026
Svar från hmv (UK) - Luton
Hi Julian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Great experience. Very quick delivery. Purchase was at a good price.
17 december 2025
Svar från hmv (UK) - Luton
Hello melissa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Luton
Hi Doreen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Luton
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Competitive pricing and sometimes way cheaper than certain on line options!
Old fashioned browsing after on-line pre-ordering new releases to collect from the store... best of both worlds of retail shopping 😂😂.
Prices are on the most part competitive, matched, or, on the odd occasion, cheaper or in a deal compared to on-line options. The best part is being able to check online on the website before going to grab something if in store and enjoy straight away 😎
Keep up the good work, and thank you from a physical media collector!
3 april 2026
Svar från hmv (UK) - Luton
Hi MJ
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Whatever I needed the people who are working in HMV couldn’t do enough for me
Whatever I needed, if I couldn’t see it myself, the person behind the counter would come and find it for me and if it wasn’t in the shop they were very helpful in ordering it online
29 mars 2026
Svar från hmv (UK) - Luton
Hi Gareth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast & speedy collection of ordered…
Fast & speedy collection of ordered CDs. Pleasant shop assistant
17 mars 2026
Svar från hmv (UK) - Luton
Hi M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Luton
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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