The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Se mer
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Plats
Byt platsUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Se mer
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110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Se mer
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The books were delivered promptly and i had no complaints about the books themselves. All in all, it was a service well done and i was completely satisfied.
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Företagsinformation
Om hmv (UK) - Liverpool
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 1, Williamson Square, L1 1EJ, Liverpool, Storbritannien
4,8
Utmärkt
688 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Preorders always arrive on day of…
Preorders always arrive on day of release and bezos the lizard doesn’t get my money🤣
13 februari 2026
Svar från hmv (UK) - Liverpool
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The replacement record
The replacement record , The Division Bell, also skips on track 2 . Liverpool HMV were reluctant to exchange it again. I have travelled to HMV 2 times now and still no success with LP.
12 februari 2026
Svar från hmv (UK) - Liverpool
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards
The staff at Liverpool are just… great 👍
The staff at Liverpool are just brilliant very helpful thank you…
12 februari 2026
Svar från hmv (UK) - Liverpool
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was happy with purchases
I was happy with purchases
I was dissapointed that I had a all 4 one gift card that I couldn't use if I could have would have purchased more than what I did
11 februari 2026
Svar från hmv (UK) - Liverpool
Hi Michaela
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Experience was great
Experience was great. Preordered an album for the first time, was abit nervous lol but was really pleased with how fast I got it and the lady at the till was really nice.
11 februari 2026
Svar från hmv (UK) - Liverpool
Hi Alicia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service you ordered a dvd in a…
Good service you ordered a dvd in a couple of days staff very knowledgeable efficient and polite
10 februari 2026
Svar från hmv (UK) - Liverpool
Hi Angela,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi Peter
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience!
Fab! My daughter wanted a bag that could only be bought from the store but in-store they only had one bag that had slight damage to it, the guy at the cash desk was really friendly & helpful and found the bag in stock straight away and sorted it so we got it delivered rather than us needing to track back into Liverpool.
The bag came really well packed, is a quality item and came super fast!
8 september 2025
Svar från hmv (UK) - Liverpool
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hello Darren
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went on line checked cds ordered and…
Went on line checked cds ordered and there thay were very fast .
22 januari 2026
Svar från hmv (UK) - Liverpool
Hello Michael,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order and a great price will…
Easy to order and a great price will use hmv again.
21 januari 2026
Svar från hmv (UK) - Liverpool
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant record player delivery ok
18 januari 2026
Svar från hmv (UK) - Liverpool
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I received two deliveries for some DVD’s and a CD, they arrived ok and were packed very well keeping the items in perfect condition
I received two deliveries for son
18 januari 2026
Svar från hmv (UK) - Liverpool
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi Andrew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love my new vinyl purchases
Love my new vinyl purchases. 2 albums arrived damaged, exchange process was quick and simple and the replacement albums were reserved for me at Liverpool HMV store. The staff in store were excellent and the process in store was every bit as quick.
12 januari 2026
Svar från hmv (UK) - Liverpool
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from start to finish.
24 december 2025
Svar från hmv (UK) - Liverpool
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect service even at short notice just before Christmas
Brilliant service even though I only ordered right before Christmas the service I received was outstanding
10 januari 2026
Svar från hmv (UK) - Liverpool
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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