Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Företaget har svarat
Plats
Byt platsUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Se mer
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Se mer
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Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Se mer
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Företagsinformation
Om hmv (UK) - Leeds
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Storbritannien
4,7
Utmärkt
400 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Didn't have it in shop.
Didn't have it in shop.
Staff member ordered it for me.
Arrived in time for Xmas, direct to my address, postage free.
27 december 2025
Svar från hmv (UK) - Leeds
Hello LISA
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Delivery was fine but this was a gift…
Delivery was fine but this was a gift to be picked up by the recipient. She didn't know what the gift was but she was quizzed about what was in it
which she didn't know. Both were in her name and she had all the proof. When they asked of it was for her she said one of them was for her boyfriend so they started asking for his id even though it was unnecessary. Bad experience for her on collection
16 december 2025
Svar från hmv (UK) - Leeds
Hi Debbie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great store and plenty of choice
Great store and plenty of choice, served by Joe who was pleasant,efficient.
17 december 2025
Svar från hmv (UK) - Leeds
Hello Liz
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leeds store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Svar från hmv (UK) - Leeds
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered the dvd in Leeds for my…
I ordered the dvd in Leeds for my friend for Xmas was very surprised when it arrived on the 13th December
14 december 2025
Svar från hmv (UK) - Leeds
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept me updated when it was packed and…
Kept me updated when it was packed and on is way arrived when said also what's just what I ordered
14 december 2025
Svar från hmv (UK) - Leeds
Hello Mandy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Leeds
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
But for grandson the staff made it very…
But for grandson the staff made it very easy fir me as a lady of 81 heavy metal is not what I'm familiar with. Very knowledgeable helpful staff in Leeds st John centre
9 december 2025
Svar från hmv (UK) - Leeds
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Leeds
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Svar från hmv (UK) - Leeds
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Recommended
Item was offered at a competitive price. The buying process was easy and the item arrived in the expected timescale. HMV Leeds staff were very welcoming.
10 december 2024
Svar från hmv (UK) - Leeds
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great exclusive products we need to all…
Great exclusive products we need to all keep hmv going be a great loss of we didn't
23 november 2025
Svar från hmv (UK) - Leeds
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Leeds
Hi Bart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No Blue Light or Student Discount, Apparently
Ordered an item in store as I like to use physical shops. The item was a pre-order costing about 85 quid. Despite asking at the time if they gave a student discount was told no, the person didn't think so. Then later I find out that student discount is available. It's the best part of a £10 difference in the price. Not happy 😕
1 september 2025
Svar från hmv (UK) - Leeds
Hi there,
Thank you for taking the time to leave us a review. We are sorry to hear this and apologise for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Varied choices of exclusive vinyl
Varied choices of exclusive vinyl, excellent service and fast delivery.
Highly recommended.
18 november 2025
Svar från hmv (UK) - Leeds
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good
5 november 2025
Svar från hmv (UK) - Leeds
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had one delivered that was damaged
Had one delivered that was damaged, went to the store they arranged a new one and sorted it no problem, great customer service.
4 november 2025
Svar från hmv (UK) - Leeds
Hi sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Leeds
Hi Avers
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always helpful
Friendly and helpful staff
Made it a pleasant expierence buying in the store
1 november 2025
Svar från hmv (UK) - Leeds
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Leeds
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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