Picked up pre-order with no problem and added a few. Server removed packaging for me to make it easier to carry everything.
Företaget har svarat
Plats
Byt platsUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My visit to HMV was 'in store' and the product I wanted was not in stock. But when I aquired at the sales counter assistant Wayne W said he could order it for me. So he did and it arrived within 6 day... Se mer
Företaget har svarat
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Se mer
Företaget har svarat
Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
Företaget har svarat
Företagsinformation
Om hmv (UK) - Leeds
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Storbritannien
4,7
Utmärkt
407 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Picked up pre-order with no problem and…
Picked up pre-order with no problem and added a few. Server removed packaging for me to make it easier to carry everything.
28 augusti 2026
Svar från hmv (UK) - Leeds
Hi AIDAN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Leeds
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Leeds
Hello R.T
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Leeds
Hi steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Leeds
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Customer Service
My visit to HMV was 'in store' and the product I wanted was not in stock. But when I aquired at the sales counter assistant Wayne W said he could order it for me. So he did and it arrived within 6 days. This is what I like about actually visiting a HMV store in person, the customer Service they provide is impeccable. Ron G
29 juli 2026
Svar från hmv (UK) - Leeds
Hello ron
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leeds store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Ordered several records packaged great…
Ordered several records packaged great and speedy delivery well impressed
5 augusti 2026
Svar från hmv (UK) - Leeds
Hi customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good customer service
Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
24 juli 2026
Svar från hmv (UK) - Leeds
Hello Frustrated
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful staff
23 juli 2026
Svar från hmv (UK) - Leeds
Hi Kathryn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Came on time great vale for money very…
Came on time great vale for money very very pleased
23 juli 2026
Svar från hmv (UK) - Leeds
Hi andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant Customer service
Brilliant Customer service. A warm welcome, thorough knowledge of the store and its products, engaging conversation and a cheerful 'see you again soon'
22 juli 2026
Svar från hmv (UK) - Leeds
Hi Samantha
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff friendly and helpful x
15 juli 2026
Svar från hmv (UK) - Leeds
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Leeds
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Cds we ordered not arrived
Meet and greet with d10 was fantastic but unfortunately our CDs that where purchased didnt arrive in store and we are still waiting for them to be posted.
We received an email the day before to say they wouldn't be ready for collection!
12 juli 2026
Svar från hmv (UK) - Leeds
Hi Melanie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
They were so helpful and so caring and…
They were so helpful and so caring and being lovely to be there for help and so so welcoming and friendly people and loved the day so much and great service and always welcoming and smiling and happy to help anyone
12 juli 2026
Svar från hmv (UK) - Leeds
Hi Emily
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Found me a difficult to purchase album
Amazon let me down and HMV helped me out with a difficult to find Bob Dylan album for my dads Father’s Day gift …
7 juli 2026
Svar från hmv (UK) - Leeds
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing staff who are very…
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Always an enjoyable experience.
27 juni 2026
Svar från hmv (UK) - Leeds
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Leeds
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Leeds
Hi Ray
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful and polite my problem was…
Very helpful and polite my problem was quickly sorted
19 juni 2026
Svar från hmv (UK) - Leeds
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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