Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Se mer
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Plats
Byt platsUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Se mer
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Se mer
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
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Företagsinformation
Om hmv (UK) - Hanley
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Storbritannien
4,7
Utmärkt
207 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Hanley
Hi Kirsty
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It is easy to order from hmv
6 september 2023
Svar från hmv (UK) - Hanley
Hi Mr Latty
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Patronising and unfriendly staff at…
Patronising and unfriendly staff at local store most of this year so far.
Website is fine
2 september 2023
Svar från hmv (UK) - Hanley
Hi Ian
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
The staff in Hanley
The staff in Hanley, Stoke-on-Trent store were very helpful ,as I brought the wrong CD but they search for me and ordered it, fast delivery to store too
24 augusti 2023
Svar från hmv (UK) - Hanley
Hello Denise
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the staff you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Service instore to find the cd I wanted…
Service instore to find the cd I wanted was fantastic, cd order placed by the colleague was ready for collection in less than a week
Collection process - served by Matt was efficient & friendly. I won't rate the service from start to finish at 100%, I'll rate it at 500%
Well done & keep it up
17 augusti 2023
Svar från hmv (UK) - Hanley
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was pretty good how fast it was to…
It was pretty good how fast it was to arrive, and then for me to collect at my convenience.
15 augusti 2023
Svar från hmv (UK) - Hanley
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Hanley
Hi Mr D'Veedee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service no damage to original…
Great service no damage to original packaging and quick collection in store!
4 juli 2023
Svar från hmv (UK) - Hanley
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Hanley
Hi Joe
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery was quick and item arrived in…
Delivery was quick and item arrived in good condition
20 juni 2023
Svar från hmv (UK) - Hanley
Hi Layton
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and friendly staff
Helpful and friendly staff. Easy collection. Fantastic product.
7 juni 2023
Svar från hmv (UK) - Hanley
Hello fuchsia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I don't receive a email or a text too…
I don't receive a email or a text too say my order as arrived at store
6 juni 2023
Svar från hmv (UK) - Hanley
Hi Anthony
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent customer service and very…
Excellent customer service and very helpful staff. My order arrived really quick. Recommended
20 maj 2023
Svar från hmv (UK) - Hanley
Hi Sharon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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