Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Se mer
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Plats
Byt platsUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Se mer
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Se mer
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I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
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Företagsinformation
Om hmv (UK) - Hanley
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Storbritannien
4,7
Utmärkt
207 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
29 augusti 2024
Svar från hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely rubbish
Absolutely rubbish, Staff in store very helpful, but thats about it, Me and my 4 year old were told the DVD would take 2-3 days to deliver to store, over a week later not heard anything from yourselves, Have tried to contact store, was on hold for 10 mins and cut off, On a Saturday or week day I'd understand but on a Sunday morning??? Tried to call your booking service, same again. This DVD was for my son to watch before the end of the summer holidays it is his favourite and is really upset. Can someone PLEASE contact me about when the film will be ready to collect please.
Regards Mr Whiston
22 augusti 2024
Svar från hmv (UK) - Hanley
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can confirm the order is now ready to collect. Kind regards.
Svar från hmv (UK) - Hanley
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Hanley
Hello Jackie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
My Man J & W Seventeen
I was happy with my album & I got it quickly & everything was done really efficiently.
4 juli 2024
Svar från hmv (UK) - Hanley
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Blu-Ray Online Order
Got my blu-ray as ordered, everyone in store when I collect was friendly and helpful as ever but my only gripe is I never had a conformation email for when my item arrived in store. I was told it was despatched but not when it was delivered. I had to chase this up myself after over a week of waiting for conformation. And the email correspondence I got from that email took well over 24 hours to come back.
25 juni 2024
Svar från hmv (UK) - Hanley
Hello James
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Svar från hmv (UK) - Hanley
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Hanley
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because your staff did everything…
Because your staff did everything possible to find the disc that I wanted and were successful and that’s what matters to me!.
6 april 2024
Svar från hmv (UK) - Hanley
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV are iconic on the High Street
HMV are iconic on the High Street. Support them to stay so by buying from stores. Great service, great experience.
4 april 2024
Svar från hmv (UK) - Hanley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are very friendly and helpful x
3 mars 2024
Svar från hmv (UK) - Hanley
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant as usual.
I came to pick up a LP I order in store. A very polite and professional service from staff member Jess. I could not review her on hearmyvoice due to lack of full receipt.
22 februari 2024
Svar från hmv (UK) - Hanley
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy to use the click and collect…
Very easy to use the click and collect service.
16 februari 2024
Svar från hmv (UK) - Hanley
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Matt the manager of the Hanley store…
Matt the manager of the Hanley store and the staff are a 10/10
31 januari 2024
Svar från hmv (UK) - Hanley
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In-store query about a product seen…
In-store query about a product seen online and at the time wasn't available in-store at the time , staff searched and helped to order and first class delivery arrived earlier than expected.
12 januari 2024
Svar från hmv (UK) - Hanley
Hi,
Thanks so much for leaving us a 5 star review regarding your visit to the Hanley store - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
Good customer service. Friendly helpful staff. Clearly happy to work there
3 januari 2024
Svar från hmv (UK) - Hanley
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I've shopped in store and online
I've shopped in store and online, both times very friendly, easy to use shopping experiences. Will in your Hanley (Stoke-on-Trent) store deserves a thumbs up for his assistance on the 28th December.
3 januari 2024
Svar från hmv (UK) - Hanley
Hi Angela,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I couldn't believe how quick it was to…
I couldn't believe how quick it was to find my dvd's and how they were a day and a half to be at mine so fast from start to finish
15 december 2023
Svar från hmv (UK) - Hanley
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Hanley
Hi Lisa
Thank you for leaving a review. We pride ourselves on offering our customers the best experience and we’re pleased to hear this has paid off.
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