Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Företaget har svarat
Plats
Byt plats1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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Det här tycker kunderna
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... Se mer
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William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Se mer
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Se mer
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Företagsinformation
Om hmv (UK) - Fopp Covent Garden
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
1 Earlham Street, Covent Garden, WC2H 9LL, London, Storbritannien
4,6
Utmärkt
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good communication and prompt delivery
17 november 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My experience with HMV is very good
My experience with HMV is very good. I was able to order what I needed to get and then have it delivered to my nearest store.
13 november 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Fopp Covent Garden
Hi Liam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The best service and organisation
Helpful. Friendly., knowledgeable..and more so than.anything..they sound interested..I lovecshopping with hmv/fopp..andbsomglad your moving back in.the Oxford street branch..hmv/fopp is a joy to walk in and shop there...your staff and store gers too marks..also love your deals..and hmv
card
13 november 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Welcomed on entry to the shop.
Welcomed on entry to the shop.
Staff are helpful and knowledgeable.
I do end up spending too much whenever I visit.
31 oktober 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Svar från hmv (UK) - Fopp Covent Garden
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were warm and responsive
The staff were warm and responsive. The service quick and faultless.
24 oktober 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Maria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was really helpful
The staff was really helpful, and kind.
The product arrived quite early.
Thanks a lot
😃😄
4 oktober 2023
Svar från hmv (UK) - Fopp Covent Garden
Hello Natt
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Misleading options for online order collections.
It appeared my order was ready to collect but was not so travelled up London for nothing, though it was ready the next day I could not get up to collect it till 4 days later.
Also my Pulp Fiction order did not come with its sleeve, something I hope you will not mind me taking it off another one if I see it in the store so that one can be the one that hasn't got one but mine has.
You should have more options to deliver at local post offices as where I live has delivery problems and if not delivered gose to a awkward location where I have a post office just around the corner from me.
PLUS STOP USING WIRE FRAME ALARM TAGS ON EXPENCIVE COLLECTORS BOXSETS THAT DANAGES THE OUTSIDE OF THEM.
KEEP THEM BEHIND THE TILL OR USE DIFFERENT SIZED ALARM TAGGED SEE THROUGH BOXES KEEPING THEM UNDAMAGED.
30 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Bethany
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
A1 service
Easy and quick customer-friendly service, efficiently processed transaction.
25 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi TM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Fopp Covent Garden
Hi Tristan
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery service to the shop
Quick delivery service to the shop. Highly recommended. Thanks
19 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Gate place to
5 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and very helpful staff…
Great service and very helpful staff who knew what they were doing.
6 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My Shop @ FOPP Experience
I love to purchase DVDs and CDs at Fopp Covent Garden. I'm age 73 years and a little, 'old fashioned,so a physical DVD or CD -- one I can hold -- is delightful!
Fopp staff are friendly and helpful.
Dagmar Lindsay
1 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Dagmar
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
good delivery
It was a good delivery on my item and I don't live far just to pick up my item
4 september 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Fopp Covent Garden
Hi JimP
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Fopp Covent Garden
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service
The staff were very helpful in helping me to locate the vinyl that I was after. Really nice positive people
26 augusti 2023
Svar från hmv (UK) - Fopp Covent Garden
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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