Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Se mer
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Plats
Byt platsUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
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Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Se mer
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Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Se mer
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Företagsinformation
Om hmv (UK) - Chester
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Storbritannien
4,8
Utmärkt
271 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
In store personnel very friendly and…
In store personnel very friendly and helpful. Very polite. Good communication on the delivery. Informed at each stage. Delivered on time.
11 januari 2025
Svar från hmv (UK) - Chester
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
Excellent service & communication throughout keeping me informed on my order,
29 december 2024
Svar från hmv (UK) - Chester
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, good price. Delivered promptly many thanks. Would definitely use again.
27 december 2024
Svar från hmv (UK) - Chester
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Chester
Hello Joanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Chester
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery of DVD and CD to store on time…
Delivery of DVD and CD to store on time and staff in store very helpful.
20 december 2024
Svar från hmv (UK) - Chester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Chester
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff member in chester store was…
Staff member in chester store was extremely polite and helpful.
19 december 2024
Svar från hmv (UK) - Chester
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Switch game
Ordered in store for home delivery.
Staff very polite and helpful, item arrived within 2 days
17 december 2024
Svar från hmv (UK) - Chester
Hi Website
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Got what I wanted promptly
15 december 2024
Svar från hmv (UK) - Chester
As you should do Richard, so thank you for shopping with us!
Good helpful service when I ordered in…
Good helpful service when I ordered in store, and prompt delivery.
13 december 2024
Svar från hmv (UK) - Chester
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Chester
Hi Derek
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Eric Morecambe Ernie Wise/Blackadder
Perfectly packaged . Nicely presented and great entertaining content. It's such a relaxing experience watching comedians with variety acts and naturally is very amusing on its own right. Plus speedy delivery well packaged, and what I had ordered. Thanks
8 december 2024
Svar från hmv (UK) - Chester
Hi Sheelagh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Didn't receive item.
I ordered my item for a xmas present on click + collect but instead of receiving a message to collect it I got a message saying I'd be refunded, not happy so I bought it somewhere else.
2 december 2024
Svar från hmv (UK) - Chester
Hi Patricia,
We're sorry to hear about your experience here. Please feel free to get in touch and we'll try to get some answers for you.
Thanks,
Friendly informed staff.
30 november 2024
Svar från hmv (UK) - Chester
Hello Keith
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV 🤗 the best in Chester
I have been shopping at HMV in Chester for many years and still I can get most dvd’s plus Nintendo games also.
30 oktober 2024
Svar från hmv (UK) - Chester
Hi Pam,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Wonderful staff
I went to the store looking to purchase a particular item. After checking the shelves and not finding it, I asked a member of staff who was extremely helpful and looked through the shelves with me again, then checked in the store. Unable to find it, they offered to have it ordered online and collected in store, which I did and it arrived really quickly.
6 november 2024
Svar från hmv (UK) - Chester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service
Went over and above to find an item I’d been searching for everywhere - all order quickly in store and arrived at my house with 2 days
5 november 2024
Svar från hmv (UK) - Chester
Hi HS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were polite and helpfull and…
The staff were polite and helpfull and the delivery was promt and efficiant.
29 oktober 2024
Svar från hmv (UK) - Chester
Hi Lawrence
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Twisters
Dear Team
I ordered my blu ray thinking that click and collect was available on the day it wasn't. I do understand that I never read it correctly which is my fault but I think that you can pick up a order if it's in stock like Argos do.
I wouldn't use this service again especially when I could just buy the film off the shelf however the HMV site doesn't say that.
26 oktober 2024
Svar från hmv (UK) - Chester
Hello,
Thank you for your feedback.
We appreciate comments of this nature to keep improving the service we provide and hope we can assist you again in future.
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