Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Se mer
Företaget har svarat
Plats
Byt platsUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
Företaget har svarat
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Se mer
Företaget har svarat
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Se mer
Företaget har svarat
Företagsinformation
Om hmv (UK) - Chester
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Storbritannien
4,8
Utmärkt
271 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The young lady in the store was very…
The young lady in the store was very helpful and dealt my request.
8 april 2024
Svar från hmv (UK) - Chester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy ordering and quick delivery
6 april 2024
Svar från hmv (UK) - Chester
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
store❤️, online😭
I love the stock offering and the staff were really helpful and ordered online what they didn't carry.
My only problem was that they didn't get my delivery address right. I pointed this out in the store and then returned 5 minutes later when I looked at the order slip.
The guy at the till was busy and said he would correct it .
However emails showing delivery details still had the incorrect address.
I landed up having to go to the neighbouring farm to ask them to receive it for me.
5 april 2024
Svar från hmv (UK) - Chester
Hi joanna
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We are pleased to hear you managed to retrieve the item and this issue has been fed back to the store. Regards
Svar från hmv (UK) - Chester
Hi john
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good price ,the delivery was quick I'm…
Good price ,the delivery was quick I'm really pleased with my purchase
4 april 2024
Svar från hmv (UK) - Chester
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered CD’s which weren’t in stock
Ordered CD’s which weren’t in stock. Informed would take 3-5 working days - arrived in store for collection on different days but both within the 5 working days. Friendly and helpful customer service in store.
21 mars 2024
Svar från hmv (UK) - Chester
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Combo of Store and Site
The ordering process was straightforward and had a low value to hit for free postage.
I also recently started using the site to see what was in stock at the Chester store which even helped me pickup films that were in the back of the store once I spoke to a staff member to fetch said items for me.
It works hand in hand with the shopping in person experience which is great.
14 mars 2024
Svar från hmv (UK) - Chester
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service from hmv wish you had…
Very good service from hmv wish you had a shop by use
6 mars 2024
Svar från hmv (UK) - Chester
Hi Eryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
CD wasn’t available in store
CD wasn’t available in store, but assistant ordered on line for me and cd arrived on schedule, great service.
24 februari 2024
Svar från hmv (UK) - Chester
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Couldn't be easier to order online and…
Couldn't be easier to order online and collect in local store. Thank you for excellent service.
19 februari 2024
Svar från hmv (UK) - Chester
Hi JONATHAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was very quick and easy
27 januari 2024
Svar från hmv (UK) - Chester
Hi Caleb
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service, no drama
I bought a T-shirt at the Liverpool store as a gift, which turned out to be the wrong size. I returned it to the Chester store after Christmas. The correct size was not available but the staff member processed a refund, then ordered what I needed from the hmv website to be delivered directly to my giftee. No fuss, just super helpful. Thanks
20 januari 2024
Svar från hmv (UK) - Chester
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item delivered to store quickly.
I ordered an item to be delivered to the Chester store and it came swiftly. The staff were really helpful. I always find shopping in the Chester store a good experience.
9 januari 2024
Svar från hmv (UK) - Chester
Hello Deborah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Wide range of Dvds at great prices …
Wide range of Dvds at great prices quick delivery and well packaged
9 januari 2024
Svar från hmv (UK) - Chester
Hi Sharon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
22 december 2023
Svar från hmv (UK) - Chester
Hi Allan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Ordered a product; arrived in store 2 days later. Excellent service. The member of staff was very helpful in every way as I wasn't sure of the products name.
18 december 2023
Svar från hmv (UK) - Chester
Hi Robert,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Chester
Hi Moira
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great to see that there are still real…
Great to see that there are still real record shops on the high street... staffed by passionate enthusiasts who genuinely want to help. More power to your elbow HMV
19 december 2023
Svar från hmv (UK) - Chester
Hi Dave
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item dispatched promptly and arrived as…
Item dispatched promptly and arrived as promised.
13 december 2023
Svar från hmv (UK) - Chester
Thanks for the 5 stars and have a merry christmas Robert!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.