Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Se mer
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Plats
Byt platsUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Se mer
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The sales person personally knew the product and used it for a dissertation for their film degree.i find the staff at HMV Brighton always to be knowledgeable and approachable. I am a frontier worker... Se mer
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The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Se mer
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Företagsinformation
Om hmv (UK) - Brighton
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Storbritannien
4,8
Utmärkt
331 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Brighton
Hi sheona
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Brighton
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff very helpful and item on arrived…
Staff very helpful and item on arrived on date if was told it would be,
15 december 2025
Svar från hmv (UK) - Brighton
Hello Cathy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great thanks
Great thanks. Nice items, just what I was looking for. Click & collect was ready in the time they said it would be 🙂
12 december 2025
Svar från hmv (UK) - Brighton
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient and professional service…
Very efficient and professional service within the Brighton store. 👍
10 december 2025
Svar från hmv (UK) - Brighton
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off in our Brighton shop.
See you soon :-)
Excellent thanks
Excellent thanks, delivered to my door, rather than left downstairs where I live in a block of flats, where some companies leave it.
10 december 2025
Svar från hmv (UK) - Brighton
Thank you Paul for the 5 stars!
The girl who helped me
The girl who helped me, ordered what I wanted and I didn't know before that you offered that service
4 december 2025
Svar från hmv (UK) - Brighton
Hi Georgia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication was good
Communication was good , packaging was strong & secure , delivered when said .
3 december 2025
Svar från hmv (UK) - Brighton
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Brighton
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Brighton
Hello Clare
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order great deals and prompt…
Easy to order great deals and prompt delivery with everything in great condition. Very happy as always
25 november 2025
Svar från hmv (UK) - Brighton
Hi Mr Furtado
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Brighton
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy website to navigate
Easy website to navigate. Great customer service in the shop. Very welcoming and friendly. Fabulous merchandise
17 november 2025
Svar från hmv (UK) - Brighton
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff very helpful and quick to get…
The staff very helpful and quick to get my order
25 oktober 2025
Svar från hmv (UK) - Brighton
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were helpful and reassuring (I…
Staff were helpful and reassuring (I had some doubts about the suitability of my ID for collecting the package); transaction was straightforward.
20 oktober 2025
Svar från hmv (UK) - Brighton
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Returned an item within the guarantee…
Returned an item within the guarantee period. Very polite service. Replacement ordered and contact was made with me as soon it arrived. Very impressed.
14 oktober 2025
Svar från hmv (UK) - Brighton
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good and efficient in terms of…
Very good and efficient in terms of keeping me informed of the progress of the order and the arrival of the order. What let you down was the young woman who served me who lacked customer service skills.
The first thing she said to me was 'all right?' without any hint of it being authentic rather than a more friendly 'how can I help you?'. She said the same to the previous customer. No hint of a smile.
When she asked me for ID as a final check to hand over my order she was rather abrupt and there was no 'please'. Just 'can I see some ID?'. As an older customer I still appreciate a please and thank you.
Other HMV staff I have been served by have been more friendly. She needs some customer service training.
7 oktober 2025
Svar från hmv (UK) - Brighton
Hi Barry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Helpful friendly staff
Staff were really helpful as I had a problem locating my email to say my goods were ready to pick up .
5 oktober 2025
Svar från hmv (UK) - Brighton
Hi lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Received an email when don’t lose your local record shop
Received an email when my order arrived
- collected a few days later with no problems
1 oktober 2025
Svar från hmv (UK) - Brighton
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good customer service
4 oktober 2025
Svar från hmv (UK) - Brighton
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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