The staff in the Bournemouth store were very helpful and friendly. I'd initially travelled to the store to purchase a record but the record wasn't in satisfactory condition so they order a fresh copy... Se mer
Plats
Byt plats5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
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Det här tycker kunderna
The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... Se mer
Företaget har svarat
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... Se mer
Företaget har svarat
Ordered a CD - arrived within 2 days in good condition, faster than they advertised. Staff was very helpful and super friendly throughout, nothing to complain about.
Företaget har svarat
Företagsinformation
Om hmv (UK) - Bournemouth
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, Storbritannien
4,7
Utmärkt
149 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hmv (UK) - Bournemouth
Hi Ralph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and prompt communications…
Good service and prompt communications regarding delivery of orders
25 juli 2025
Svar från hmv (UK) - Bournemouth
Hi Matthew
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Bournemouth
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
really fast service .
26 juni 2025
Svar från hmv (UK) - Bournemouth
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Bournemouth
Hi samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Bournemouth
Hi anita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff performance!
Your staff at HMV Bournemouth are always very helpful as well as friendly and courteous. They are always there to help if I cannot find something and nothing is ever too much trouble.
22 maj 2025
Svar från hmv (UK) - Bournemouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy 80s music fan!
It was easy to click and collect and the staff at HMV Bournemouth are always lovely and helpful.
However, you don't get a full score because you failed to take my payment as soon as I tried to pre-order the item and in this day and age money never stays in my bank account for long! And the payment bounced once and I had to wait until better times.
Also, in another recent enquiry with your customer services head office, the guy didn't seem to have a clue about which Tears for Fears live album I was after and they have only ever released one in their entire career lol! Except of course I couldn't remember its title. And he faffed around for ages trying to locate it and kept quoting me the wrong item until I had to put the phone down on him and give-up because I was running late for my next lesson after tea break - He was taking so goddamn long! (I work in education).
But on the whole, HMV tick most of the boxes for positivity when I buy from you. And you do it with a smile, which helps and costs nothing!
Best Wishes
Martin Jacques
80s/90s music fan.
19 maj 2025
Svar från hmv (UK) - Bournemouth
Hi Martin
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
HMV has a good selection of Blu-Ray DVDs.
I bough The Hustler and The Colour of Money on Blu-Ray using the collect in store option. Quick and easy process and great value for money as both films were sold at a reduced price. Very satisfied.
16 maj 2025
Svar från hmv (UK) - Bournemouth
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast response
Fast response, simple processes, fast delivery on website orders, great staff.
Pretty damn good after shopping HMV for 45years
11 maj 2025
Svar från hmv (UK) - Bournemouth
Hi Robin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and no collection charge! I ordered an obscure classical CD…
I ordered an obscure classical CD online but was delighted to discover that HMV still has a high street presence for collection and, indeed, future browsing
1 maj 2025
Svar från hmv (UK) - Bournemouth
Hi Linda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It's great going to the shop to collect…
It's great going to the shop to collect my cd and then stop and browse a while and pick up another and a little chat with the staff.... like the old days.
6 april 2025
Svar från hmv (UK) - Bournemouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy process after last time.
29 mars 2025
Svar från hmv (UK) - Bournemouth
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar från hmv (UK) - Bournemouth
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Very good service from the two young…
Very good service from the two young ladies in the shop when ordering. Kept informed on a regular basis on the delivery and received on the day I was told I would.
13 januari 2025
Svar från hmv (UK) - Bournemouth
Hello kim
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
We were told when we purchased the item…
We were told when we purchased the item that the Bournemouth store would contact us when the product arrived in their shop. We did not hear a thing and went in on the off chance we could pick up the item only to be told they had the product 3 days earlier and did not tell us
27 januari 2025
Svar från hmv (UK) - Bournemouth
Hello Nicholas
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We are sorry to hear you did not receive a notification from the store, apologies for any inconvenience caused. We are pleased to hear you have now collected the order.
Kind regards
Svar från hmv (UK) - Bournemouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good communication and friendly upon…
Good communication and friendly upon collection.
29 december 2024
Svar från hmv (UK) - Bournemouth
Hi LS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good ordering quick delivery would…
Good ordering quick delivery would definitely use again
30 december 2024
Svar från hmv (UK) - Bournemouth
Hi RICHARD
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Don’t use the click snd collect service …
We tried to cancel an order but the customer service line was closed. Our click and collect order was not ready until after Christmas! But we collected one from the store beforehand. We have asked for a refund but have been told we have to go to the store collect the item, return the item and have a credit note! That means a nearly 2 hour round trip for us. Very dissatisfied.
30 december 2024
Svar från hmv (UK) - Bournemouth
Hi Lyn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
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