I am Chiara Metefori, a wedding planner based in Florence. I had signed up for this platform a few years ago, but I had never interacted with it. I recently decided to access my profile again after a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really helped with my wedding planning. Could organise guests easily and find suppliers all in one place with reviews. Also used Hitched to create my wedding website which was a great addition.
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Lies, empty promises and waste of money. I’ll never recommend this company for suppliers. Around one month ago I have zoom call with Joanna L. Empty promises, waste of time and lies. She said I’ll... Se mer
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We are a supplier being charged immense amounts to cover a wide area and obtain hopefully a few clients? We received zero clients the leads in our teams opinions were fake non working numbers, no rep... Se mer
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Företagsinformation
Kontaktuppgifter
First Floor, Elm Yard, Elm St, WC1X 0BJ, London, Storbritannien
- 0800 206 1700
- support@hitched.co.uk
- www.hitched.co.uk
3,0
Medel
901 omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Support Review
I am Chiara Metefori, a wedding planner based in Florence. I had signed up for this platform a few years ago, but I had never interacted with it. I recently decided to access my profile again after a long period of inactivity, but I was no longer able to log in. So I contacted support. I received a response within 24 hours, and the issue was resolved very quickly. They were very fast and professional.
15 april 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Chiara, thank you so much for sharing your experience!
We are delighted to welcome you back to the platform! It’s great to hear that our support team was able to assist you so quickly and professionally, ensuring you could regain access to your profile in less than 24 hours.
We know how important it is for a wedding planner to have everything under control, and we are happy that our team could help you get back to showcasing your work. We wish you the best of luck with your upcoming projects in beautiful Tuscany!
Best regards,
The Team 💗
As the Founder and Creative Director of…
As the Founder and Creative Director of Albion Royal Weddings & Special Events in Los Cabos, Mexico, I’ve had the pleasure of working with many platforms in the wedding industry, but Hitched.com truly stands out. Their site is intuitive, beautifully designed, and makes connecting with couples effortless. The visibility they provide has been invaluable in showcasing our bespoke celebrations, which blend luxury with deeply personal touches.
What I appreciate most is how Hitched.com aligns with our ethos: quality over quantity, and a focus on meaningful, elegant experiences. Through their platform, couples planning their destination weddings in Cabo have discovered our services and connected with us directly, making the journey from inspiration to reality seamless.
For anyone seeking a trusted resource to plan their wedding or event, I highly recommend exploring Hitched.com—and if you’re dreaming of a romantic, personalized celebration in Los Cabos, you can learn more about our work at Albion Royal Weddings & Special Events.
14 april 2026
Omdöme utan inbjudan
Svar från Hitched
Hi there! Thank you so much for your incredibly kind and professional review.
As a Founder and Creative Director, your perspective is invaluable to us. We are honored that Hitched.co.uk (and our global network) stands out as a preferred platform for Albion Royal Weddings & Special Events. Knowing that our intuitive design and visibility help you showcase your bespoke, luxury celebrations in Los Cabos is exactly why we do what we do.
We truly value your "quality over quantity" ethos and are delighted that we’ve been able to connect you with couples who appreciate the elegance and personal touches you bring to every event. It is a privilege to help bridge the gap between a couple's inspiration and the reality of a dream celebration in Mexico.
Thank you for your high recommendation, and we look forward to continuing our successful partnership!
Best regards,
The Hitched Team 💗
Sorted out a lead,for me straight away
Sorted out a lead,for me straight away, was able to get intouch with potential bride. Thank you 😊
13 april 2026
Omdöme utan inbjudan
Svar från Hitched
Hi there! Thank you so much for the review. 😊
We are thrilled to hear that our team was able to help you sort out that lead so quickly! Getting you in touch with a potential bride is what we’re all about, and we’re so glad the process was seamless for you.
Wishing you the very best of luck with the booking and many more successful connections on the platform!
Best regards,
The Hitched Team 💗
SCAM !! PLEASE DO NOT SIGN UP EVER!!
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.PLEASE DO NO NOT SIGN UP WITH THEM TOTAL SCAM.THEY STEAL YOUR MONEY THEY WILL SEND YOU FAKE LEADS.YOU WILL NEVER GET ANY REAL BOOKINGS...THEY WILL THREATHEN YOU WITH 3RD PARTY COMPANIES IF YOU DON'T PAY YOUR FEES.MONEY LAUNDERING COMPANY. I DO REGRET I HAVE EVER SIGNED FOR THESE SCUMBAGS.DJ'S PLEASE SAVE YOUR MONEY AND TIME!!!
13 april 2026
Omdöme utan inbjudan
Svar från Hitched
Hi there, we take your feedback and these serious allegations very seriously.
At Hitched, we operate with full transparency and integrity to support thousands of wedding professionals. We strictly deny any claims of "fake leads" or illegal activities. Our platform uses advanced security measures to ensure that enquiries come from real couples, though the final booking always depends on the direct interaction and agreement between the supplier and the couple.
Regarding the mention of third-party companies, like any service provider, we have standard procedures for managing outstanding contractual obligations. We always prefer to resolve these matters directly and amicably with our partners.
Please note that we have requested your contact details through this platform. We would like to identify your account, investigate the leads you received, and address your concerns in a professional manner. You can also contact us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
Really helped with my wedding planning
Really helped with my wedding planning. Could organise guests easily and find suppliers all in one place with reviews. Also used Hitched to create my wedding website which was a great addition.
6 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Paige! Thank you so much for your wonderful review.
We are thrilled to hear that Hitched was such a helpful companion during your wedding planning journey! It’s great to know that having your guests organized and all your suppliers in one place made the process smoother for you. We’re also delighted that you enjoyed using our wedding website tool—it's designed to be that extra bit of magic to keep your guests informed and your planning on track.
Congratulations on your wedding, and we wish you a lifetime of happiness!
Best regards,
The Hitched Team 💗
Really useful website for reviews
Really useful website for reviews and locating different suppliers, particularly hair and makeup and venues as there were lots of pictures I hadn't seen elsewhere. I also found the table planning tool useful, although a bit more customisation would be good as my tables were square which wasn't an option.
1 april 2026
Omdöme utan inbjudan
Worst “investment” ever 🤮
Lies, empty promises and waste of money.
I’ll never recommend this company for suppliers.
Around one month ago I have zoom call with Joanna L. Empty promises, waste of time and lies. She said I’ll contact you back. 28 days she didn’t answer. So you can also see so bad customer service.
People please be careful with this “company” and save your money for better things.
31 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Gabriel, thank you for sharing your feedback. We are sincerely sorry to hear that you feel this way about your experience with us.
At Hitched, we pride ourselves on transparency and professional support, and it is disappointing to read that our communication did not meet your expectations. We take allegations of "empty promises" very seriously, as our goal is to build successful, long-term partnerships with our suppliers based on realistic growth and visibility.
Regarding the delay in follow-up after your Zoom call, we sincerely apologize. This does not reflect our standard for customer service, and we would like to investigate why this happened and ensure your concerns are addressed.
Please be aware that we have requested your contact details through this platform so we can identify your account and look into the specific details of your interaction with our team. We would appreciate the opportunity to clarify any misunderstandings. You can also reach us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
Absolutely DREADFUL customer service…
Absolutely DREADFUL customer service for suppliers , unless of course they’re trying to sell their contracts to you. Over £200 I was spending a month on the platform and, upon advice from a fellow supplier who had done the same. I requested my paid contract be terminated (just 12 days before the year was up anyway) due to going on maternity leave and experiencing a quite substantial dip in earnings (the life of a self employed mum). It was a battle and after providing evidence of my friends experience they finally agreed. However they deleted my whole account! I’ve never experienced a platform delete an account based on just a paid contract needing termination. They have a free platform which I was on for years before and I’d collected reviews, had conversations with my booked brides that I now cannot access. For what reason? Just for the sake of helping a new mum with 12 days grace.
Doesn’t stop them phoning and emailing for contract renewals though to try and get more money out of me.
27 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Sabrina, thank you for sharing your feedback. First of all, congratulations on your new arrival!
We are sincerely sorry to hear about the frustration you’ve experienced during such an important time. At Hitched, we fully support self-employed parents and our goal is to provide a smooth experience, especially when personal circumstances change.
We’d like to clarify that terminating a paid Premium contract should normally revert a profile to our "Basic" (free) version, allowing you to keep your reviews and past conversations. If your entire account was deleted, this may have been due to a technical error or a misunderstanding during the cancellation process. We understand how vital those reviews and records are for your business, and we truly regret any distress this has caused.
We have requested your contact details through this platform so we can investigate exactly what happened with your account and see if it’s possible to recover your data. We also take your feedback regarding our renewal communications seriously and will look into your case to ensure you are not contacted further if that is your wish.
You can also reach us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
I was sceptical and I was correct to be…
I was sceptical and I was correct to be and I should have trusted my gut. I don't believe this company likes the term ethical, I do believe most of my leads have been fake. I will not be renewing my contract at all and will be voicing my own experience to anyone considering using them.
23 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Laura, thank you for sharing your feedback.
We are sincerely sorry to hear about your experience and that you feel this way about our service. At Hitched, we take allegations regarding "fake leads" very seriously; we have strict security measures in place to ensure that the enquiries reaching our professionals come from real couples planning their weddings.
Our goal is to build a transparent and effective marketplace for all our partners, and it is disheartening to learn that we didn't meet your expectations in terms of lead quality and ethical standards.
Please be aware that we have requested your contact details through this platform so that we can identify your account and investigate your concerns internally. We would appreciate the opportunity to look into the leads you received and provide further clarity. You can also reach us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
I love this site
I love this site. It has really helped with the planning of the wedding.
I use it mainly for invites, menu and seating chart. I can print off the seating and what each person has chosen to eat for each table: this is great as otherwise I’d have had to do it myself. I wish it was a little easier to do though!
I did find it a bit difficult to set up initially but then again I am a not the techie type! I also wish the seating chart could be copied and pasted for each part of the meal: though to be fair it quite possibly can be done but I just haven’t figured it out!!
When I had trouble with my password I only had to send an email and it was sorted in a few days. I was aware of this as I got a reply almost immediately saying same.
I am very happy with the site.
20 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi! Thank you so much for your kind words and for sharing your experience with us.
We are thrilled to hear that Hitched has been a big help in planning your wedding! It’s great to know that the guest list, menu choices, and seating chart tools have saved you so much manual work—that is exactly what they are designed for.
We also appreciate your honest feedback regarding the technical setup and the seating chart features. We are always looking for ways to make our tools more intuitive, even for those who aren't "techies"!
It’s wonderful to hear that our customer service team was able to resolve your password issue quickly and kept you informed throughout the process.
Thank you for choosing Hitched to be part of your wedding journey! If you need any further assistance, feel free to reach out at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
Wedding Suppliers do not sign up
In the past 6 months I have had 2 leads from Hitched. Due to personal reasons I have stopped working as a Wedding Celebrant but they refuse to allow me to stop paying the monthly fee to them. Wedding Suppliers do not sign up.
17 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hello Elizabeth,
We're very sorry to hear about the experience you shared with us. Your feedback helps us to keep improving and offer you the best possible service.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
We're also available at support@hitched.co.uk should you need anything else.
Best regards,
The Hitched Team 💚
I'm a wedding photographer
I'm a wedding photographer, I've been with Hitched for 4/5 years now and every year it has paid for itself easily and helped get my business off the ground! Despite what others seem to be saying, I have not had a problem with bots or fake leads... I would say these are most likely people just not getting back to suppliers. Hitched supplies me with 20% of my yearly weddings and is great for me as I've recently moved to a new area of the country; it's allowed me to get my foot in the door of some great venues. I spoke to Joanna recently who was brilliant over the phone and I will be renewing again.
A couple things I wish they'd improve... The website isn't the most user friendly, especially on mobile. I have no ability to remove my 'real weddings', i have to request they be removed.
12 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Taylor,
Thank you for your feedback about our service.
We appreciate you taking the time to share your experience, and we continue working to provide you with the best possible service.
Best regards,
The Hitched Team 💚
As a professional wedding photographer…
As a professional wedding photographer this was an utter waste of money.
Thanks for your reply so now you want to assist and help. It's a bit late
12 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hello Chris,
We’re sorry to read your review regarding your experience on our platform. Please contact us at support@hitched.co.uk so we can provide you with personalised support and better respond to your needs.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk t if there's anything else you need.
Best regards,
The Hitched Team 💚
Absolute scam
Absolute scam. 80% of inquiries are bots. Invest your money elsewhere.
9 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hi Luc,
Thanks for your feedback. We’re sorry your experience with Hitched didn’t meet expectations. We’re proud to support all our suppliers and always welcome ways to improve.
In terms of the leads you are receiving, I can confirm that they are genuine. As a platform, we do not generate or use fake leads.
There are two ways that potential customers can request pricing and information, and I’d be happy to go into further detail on how these processes work to ensure clarity and reassurance.
In order for couples to enquire they will need to select your listing and request pricing. Another way for couples to enquire is to use our feature where they can select which service they are looking for and in what area and use a tool to enquire on their behalf.
By collaborating closely, we’re confident that we can address and overcome any challenges you may be experiencing.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
If you would like to contact us to discuss any concerns, please do reach out to us at support@hitched.co.uk and one our team members would be glad to assist you.
Best regards,
The Hitched Team 💚
The whole app/website is amazing
The whole app/website is amazing! it allows you to do all the digital planning you could need for free, when it would cost you to do the same elsewhere. only negative is that you cannot send your digital invites by WhatsApp/text, it only allows you to do this via email.
3 mars 2026
Omdöme utan inbjudan
Svar från Hitched
Hello,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
Jimena
The Hitched Team 💚
Always helpful and quick to reply happy…
Always helpful and quick to reply happy to give advice when needed I find Hitched works really well for us and we have met the most amazing couples along the way x
14 februari 2026
Omdöme utan inbjudan
Svar från Hitched
Hi A&K Event Styling Ltd,
Thank you for your feedback about our service.
We appreciate you taking the time to share your experience, and we continue working to provide you with the best possible service.
Best regards,
The Hitched Team 💚
As a wedding supplier
As a wedding supplier, my experience with Hitched has been extremely disappointing and stressful. The platform promises high-quality leads, but the reality has been poor enquiries, time-wasters, and false phone numbers, (they will deny this but so many of us can't be wrong). There is no return on "investment" and I wish I'd read and believed the other suppliers reviews before signing up.
Transparency around performance is questionable at best.
What has been most concerning is that after formally requesting to cancel my membership and take my profile down immediately due to poor results, I am now being pursued for further payments and have been passed to a debt collection agency. This has added unnecessary stress to an already difficult situation.
Based on my experience, I would strongly advise suppliers to absolutely not use this platform, you may aswell well throw money into the wind.
12 februari 2026
Omdöme utan inbjudan
Svar från Hitched
Hello Angela,
Thank you in advance for taking the time to share your experience with us. We’re sorry to hear that the use of our platform did not meet your expectations.
Our priority is to support your success and provide you with personalised advice to help you make the most of your profile.
We are continuously working to improve how we connect suppliers with the right couples, and we are reviewing when and how we offer additional support to ensure it is more timely and effective.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
The Hitched Team 💚
Wedding planning perspective
The single most stressful thing about planning our wedding has been trying to get this (paid for) website to work. The back end and front end don’t work together and it’s not an intuitive system - I’ve had to google a lot to try and find out how to do things. And mostly we’ve had to use work arounds which only go so far. My fiancé builds websites and writes code and is mystified by the website too. I’d advise anyone not to use it. Even paper rsvps would be easier.
12 februari 2026
Omdöme utan inbjudan
Svar från Hitched
Hello,
We are very sorry to hear about your experience with our platform, and we truly appreciate you taking the time to share it with us so we can be aware of what happened.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Thank you very much, your feedback helps us continue improving so we can offer you the best possible service.
Best regards,
The Hitched Team 💚
Waste of time and money!
Waste of time and money!
You get sold a dream however it’s complete lies, the platform doesn't work properly, the leads are absolutely terrible. You get a lot of leads however none of them actually convert into sales. The budgets that they have for your services are just not workable and the customer service is really not great. If I’m honest I feel like a scam victim more than anything. I stupidly ignored the reviews and I really wish I didn’t now.
5 februari 2026
Omdöme utan inbjudan
Svar från Hitched
Hello Oliver,
We are very sorry to hear about your experience with our platform, and we truly appreciate you taking the time to share it with us so we can be aware of what happened.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Thank you very much, your feedback helps us continue improving so we can offer you the best possible service.
Best regards,
The Hitched Team 💚
I got in touch with Hitched Support for…
I got in touch with Hitched Support for a query about my account and was answered by (Sophie) who was extremely supportive and attended to my concerns immediately, well done and thank you for being patient with me Regards
John 💞
27 januari 2026
Omdöme utan inbjudan
Svar från Hitched
Hello John,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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