Hennah Haywood Law Omdömen 

Communication poor and errors made

Amy picked up our conveyancing half way through the process so I do have to give them some credit for that. However, communication was exceptionally poor throughout and it was all a bit haphazard.
They repeatedly got my name wrong, which was annoying, but worse than that the completion statement they sent across was incorrect, I corrected the errors and then the amended version still hadn't been corrected properly which resulted in their being a shortfall in funds (now corrected).

When the vendor threatened to pull out of the sale due to lack of response, It took me from Thurs to the following Monday to be able to get hold of anyone - the phone answering seems to be outsourced and they simply forward you thorugh to an answerphone. In those circumstances I would expect to be able to speak to someone about this, but complete radio silence.

I know others have had a really good experience looking at the reviews, but personally I would never use them again.

I strongly advise against using HH Law. They handled our flat purchase and only informed us 12 weeks into the process—when all paperwork was well underway—that they were unable to proceed with our case. This should have been identified at the outset, and their failure to do so left us in an incredibly difficult situation.

As a result of their incompetence, we were left homeless for six weeks, forced to pay thousands in hotel fees. To make matters worse, we received no reimbursement for the time or money lost due to their errors.

Their lack of professionalism and accountability is shocking. If you’re looking for reliable solicitors, I’d strongly recommend staying away from HH Law. They’re utterly useless and caused us immense stress and financial strain.

I wasn’t happy with the service, you would send an email have a response and no answer to your question, it was delayed weeks where they said the other side’s solicitor had not send information however they did and I was included within some emails as this happened more than once, almost at completion they identified that there was a grant on the property I was purchasing which I assume was missed at the searches and enquiries stage I am still unsure as they did not explain, the portal had great potential however it was not utilised. What was a straight forward purchase with no chain took 4months 4 days. Poor communication and they said I would be refunded £150 for a fraud service that was added to my final bill that I did not ask for I have yet to be refunded. I ensured all documents were completed and I even hand delivered signed paperwork to the office. The receptionist’s were very polite and professional in why I have given them 2 stars review. Their office is also conveniently located off the m4 however the process was slow, poor communication, missed information causing delays and poor use of their customer portal. Would not recommend and if I think of further challenges I had I will update this post.