heylo Omdömen 

1 402
•
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have just finished staircasing to 100%. What should have been a straightforward process was complicated by mistakes by the land registry and my solicitor when I first purchased the property. It has... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul w... Se mer

Företaget har svarat

Företagsinformation

  1. Fastighetsförvaltning
  2. Huvudkontor

Skrivet av företaget

heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(1 402)

32 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I can’t thank these guys enough for…

I can’t thank these guys enough for helping me, my partner, and daughter move into our new home! Rachel Baker was brilliant and made sure we got into our new home with very little stress, and got us on track as quickly as she good.

6 december 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Kai,

Thank you so much for your kind words!

We're thrilled to hear that Rachel, and our team could make your move smooth and stress-free.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

First house purchase - really easy!

I assumed it would be really stressful getting my first house sorted, but it couldn’t have been easier with Heylo. They told me everything I needed to know, gave me support along the way and made my life stress free during the process. I couldn’t thank them enough!

29 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Jacob,

Thank you for sharing your experience!

We're thrilled to hear that Heylo made the process of getting your first house so easy and stress-free.

It's wonderful to know that you felt well-informed and supported throughout.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Rachael was so helpful and very…

Rachael was so helpful and very efficient
She dealt with practically everything made it all happen quickly. Above and beyond.
Many thanks Rachael and heylo

27 november 2024
Logotyp för heylo

Svar från heylo

Dear Julie,

Thank you for your kind words!

We're delighted to hear that Rachel provided such efficient and helpful service.

We'll be sure to pass on your appreciation to Rachel and the team.

Warm Regards,
The Heylo Team

Betygsatt 1 av 5 stjärnor

Dont fall into the trap of half buy…

Dont fall into the trap of half buy half rent, Heylo raises rents increase drastically every year

28 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Kevin,

Thank you for taking the time to leave this review. At Heylo, we take all feedback seriously, and it is regrettable that you are dissatisfied.

A member of our Customer Service Team has been in contact with you regarding this matter.

Your rent is reviewed annually in line with the terms of your lease. However, we acknowledge that RPI inflation has been exceptionally high over the past two years, leading to significantly higher-than-expected rent increases.

If you are experiencing difficulties, please do not hesitate to contact our Hardship line on 020 3880 7490 or email our Credit Control Team at Portfolio@heylohousing.com. The team will be happy to review your circumstances and offer appropriate support wherever possible.

Kind Regards
They Heylo Team

Betygsatt 5 av 5 stjärnor

Great team very professional and…

Great team very professional and achieved the deadline i asked for. So i only have praise for this company and team.

20 november 2024
Logotyp för heylo

Svar från heylo

Dear Dean,

Thank you for your amazing feedback!

We are glad that the team were able to help you achieve your deadline in a professional manner.

We will ensure to pass on your kind words to the team.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Heylo have made our transition very…

Heylo have made our transition very easy and seamless, we are now enjoying our new house

22 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Hayliegh,

Thank you for sharing your experience!

We're so pleased to hear that Heylo made your transition smooth and seamless.

Congratulations on your new house!

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

5 weeks from start to finish and…

5 weeks from start to finish and completely stress free, kept us up to date all the way. 5 stars 🌟

12 november 2024
Logotyp för heylo

Svar från heylo

Dear Judy,

Thank you so much for your wonderful feedback!

We're thrilled to hear that your experience was stress-free and efficient.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Ewan total asset was our point of contact at Heylo

Ewan was our point of contact at Heylo.
He was totally awesome throughout the process our 1st mortgage advisor was making our life hell so we went to an independent one in the end. Ewan kept us in the loop from there side all the time explained each step in depth and was at the phone anytime when we had any questions, he helped the whole thing run smoothly . He is an absolute credit and asset to the company. Thank you so much.

8 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Zonja,

Thank you for sharing your experience!

We're delighted to hear that Ewan provided such outstanding support.

It's great to know that he was able to keep you informed and make the experience smoother.

We'll be sure to pass on your kind words to Ewan and the team.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Amazing people always willing to help to help…

Amazing people always willing to help and keeping you informed about what happening and updats

17 november 2024
Logotyp för heylo

Svar från heylo

Dear Martin,

Thank you for your kind words!

We’re thrilled to hear that you had a positive experience with our team.

Your feedback is greatly appreciated and motivates us to continue providing excellent service.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

We are absolutely satisfied with the…

We are absolutely satisfied with the easy and quick process

6 november 2024
Logotyp för heylo

Svar från heylo

Dear Nicole,

Thank you for your feedback!

We are thrilled that you were satisfied with Heylo and that you found the process easy and quick.

Warm Regards,
The Heylo Team

Betygsatt 4 av 5 stjärnor

Very good communication with us and…

Very good communication with us and very prompt responses. Very professional and caring.

3 november 2024
Logotyp för heylo

Svar från heylo

Dear Denisa-Andreea,

Thank you for your lovely feedback!

We're thrilled to hear that you had a positive experience with our communication and service.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Heylo have made our shared ownership…

Heylo have made our shared ownership transition very easy. They have been very helpful and kept us informed with every step. We would recommend them to anyone who is considering shared ownership

5 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Mr & Mrs Wyles,

Thank you for your kind words!

We're so glad to hear that your shared ownership transition was smooth and that our team could keep you informed every step of the way.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Fantastic

Heylo have been incredible through our purchase of our new home, which we have since moved into. Very communicative and helpful, and the whole process was done in 2 months. Couldn't be more pleased

4 november 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Laura,

Thank you for your fantastic feedback!

We're so happy to hear that your home purchase was smooth and efficient.

We appreciate your kind words and are thrilled we could assist you!

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

I heard about Heylo whist looking on rightmove

I heard about Heylo whist looking on rightmove, I was unaware that you could get shared ownership houses that were not new build or through housing association. Down sizing due to marriage breakdown I was able to put a lump sum down & rent the remainder through Heylo. I would quickly eaten through my equity if I had had to rent and certainly would not have had a nice 2 bed semi in a nice area, had I not seen the Leaders Estate Agent posting offering shared ownership. It was a seamless transaction, Heylo were helpful and assisted me in over coming a couple of obstacles that arise during a purchase - I was not eligible for a mortgage so it was a win win for me - would definitely recommend this way of part owning/part renting a home.

19 juli 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Reviewer,

Thank you for sharing your story!

We're so glad we could help you find your home through shared ownership.

It's wonderful to hear that the process was seamless and that our team could assist you along the way.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Betygsatt 5 av 5 stjärnor

Outstanding Service from Purchase to Resale

I recently had a fantastic experience with Heylo Housing, and I can't recommend them enough! From the very beginning, their team was incredibly helpful and attentive. They guided me through the entire process, making it easy to understand and stress-free.

My husband got a job in Japan and with a heavy heart, we had to sell our 50% share. There were some minor challenges (none of Heylo's fault to be fair) along the way but you could expect that from any property purchase or sale.

Heylo provided guidance and also communicated with our property agent to ensure advertisements are within the guidelines to continue helping others with affordable homes. Our shared ownership home was quickly picked up and sold within 2 weeks to another young family as their first home too.

I want to thank Natasha Marsden, Resales and Staircasing Officer for the outstanding customer service, taking the time to understand our family needs and preferences, and ensuring we were able to sell our 50% share in the timeframe we needed to due to relocating to Japan for work. The support throughout the selling process was exceptional.

Without Heylo, I don't think we would have been able to own a house and build a beautiful memory with our little kids, now 10 and 7. Even though it was a short moment (approximately 3.5 years), those memories are something we all will treasure for the rest of our lives. We have made this house a home and we know the new family will do too.

Thank you Heylo Housing and thank you Natasha.

18 oktober 2024
Omdöme utan inbjudan
Logotyp för heylo

Svar från heylo

Dear Stella,

Thank you for sharing your experience!

We’re so pleased we could support you in buying your first home and later help ensure a smooth sale during such an important transition for your family.

It's wonderful to hear that your shared ownership journey brought cherished memories.

A special thank you for recognizing Natasha's efforts—she’ll be thrilled to know her support made a difference.

Warm Regards,
The Heylo Team

Betygsatt 1 av 5 stjärnor

Increasing Shares

I am in the process of buying more shares there is no one to call and speak they send forms which require you to ask for further information would higly dicourage anyone from going with Heylo dont be mislead by the fact they once your RIC survey is done you can buy more shares they will reject it if it does not match internal data

28 oktober 2024
Omdöme utan inbjudan

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